Reba Charline Jones

**** ********** ***

Lithonia, Ga 30058

Phone 470-***-****

Email acdrb5@r.postjobfree.com

Career Summary

Seeking a position in the Clerical Field/ Customer Service or Administrative Support where my skills may be

used and considered an asset to the company

Skills

MS Office XP Customer Service Leadership

Internet Power Point Outlook

10-key entry Copiers, facsimile Printer

Type (55 wpm) Windows 95, 98, 2000, NT, XP

Work Experience

Alternative Apperal

Norcross, GA

Customer Service Representative 2006-2012

Took inbound calls from customers to assist and resolve problems

Provide effective and timely resolution of a range of customer inquiries.

Strive for first-call resolution of customer issues and concerns.

Complete ongoing training to stay abreast of product, service and policy changes.

Entrusted with the most complex customer service issues is a result of exceptional ability to

promptly resolve concerns and satisfy customers.

Demonstrate best judgment in the disbursement of adjustments and credits.

Increase the customer experience by providing information on new products, and services through

up selling opportunities.

Exercised professional demeanor and diplomacy with challenging customers; achieved customer

satisfaction and maintained company loyalty.

Addressed billing problems, overcame communication and cultural barriers, advised customers of

best plans to meet their needs. Followed up to ensure satisfactory resolution.

Demonstrated a professional behavior to ensure friendly, polite and expert service was delivered to

all customers.

United Parcel Service (UPS) 2005-2006

Doraville, GA

Small Sort/ Driver Helper

Stocked truck, checked delivery sheet, assisted in delivering packages to intended location

Maintained truck and work area according to company guidelines

Reported any safety concerns immediately to company management; following the company rules

Had customers sign for delivery and made sure to paperwork was put in the designated area at the

end of the work week

Arbitration Forums, Inc. Atlanta,

GA

Member Service Representative II/ Administrative Assistant 2000-2005

Coordinate with various staff for operational support activities of the unit; serve as a liaison

between departments and operating units in the resolution of day-to-day administrative and

operational problems.

Provide administrative/secretarial support for various departments/divisions such as answering

telephones, assisting visitors and resolving a range of administrative problems and inquiries.

Operate desktop computer to compose and edit correspondence and memoranda from dictation,

verbal direction and from knowledge of policies of established departments/divisions; prepare,

transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

Provide guidance and maintenance protocol for new team members

Demonstrate effective communication, presentation and negotiable skills

Take inbound calls from customers to assist and resolve problem.

Compile reports detailing accurate workloads for department’s daily schedule

Proficiency in Windows XP/7, Microsoft suite applications, and basic computer troubleshooting

Proficient in creating Excel spreadsheets

Knowledge of ERP software

DHL Express 2000-2002

Atlanta, GA

Part-Time Deliver

Delivered various size packages to different places through-out the Metropolitan Area and DeKalb

Able to use road atlas as needed

Worked varies hours as needed

Organize travel route and ensured the packages were accurate and was delivered in a timely manner

Assisted disabled customer with packages as needed

Gap, Inc.

Atlanta, GA

Customer Service Representative/Sales Associate 1999-2000

Assist customers with the fitting and purchasing of merchandise

Stocked incoming merchandise in the stock room and floor for display

Cashed out the sales of the customers with accuracy

Arranged unique holiday sales promotions and advised particular holiday gift line, which improved

sales by 30 percent

Helped in teaching fresh sales clerks

Volunteer Work

Hands on Atlanta EbenezerBaptistChurch Feed the Hungry

Boost Mobile Rock Corp

Education

Gupton Jones Funeral College Lithonia, GA

Funeral Director Fall 2013

Atlanta Technical College Atlanta, GA

Administrative Assistant Winter 2011

Booker T. Washington High School Atlanta, GA

College Preparatory (Honors) Spring 2001

Contact this candidate