Mikysha Bates

Kansas City, MO acdr8t@r.postjobfree.com - 816-***-****

WORK EXPERIENCE

Fraud Analyst II U.S Bank Service Center - March 2013 to Present

As a Fraud analyst i proactively monitor and review electronic account and transaction data for suspicious activity and possible fraud. TI review, investigate and resolve irregular transactions reported by end users. I also identify business areas requiring increased security controls to protect an organization and its end users from future incidents of fraud. I also keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.

Customer Service Advocate Optum Rx - Kansas City, MO - November 2011 to February 2013

As a Customer advocates I responded to customers who called the office or appeared in person. I also provided customers with answers to questions on quality of products or services, so people can make educated choices in their purchases. As a Customer Service advocates I handled complaints and grievances regarding products and services, and escalate the complaints to designated authorities for further action. Also I kept track of all complaints, and follow them up until resolution. As a Customer Service advocate I maintained accurate paperwork of all requests, complaints, and remedial measures.

Phlebotomist Physicians Reference Laboratory - Overland Park, KS - March 2011 to November 2011

I Analyzed Information, Infection Control, Bedside Manner, Attention to Detail, Lab Environment, Procedural Skills, Quality Focus, Hospital Environment, Creating a Safe, Effective Environment, Performing Diagnostic Procedures, Informing Others

Donor Care Technician II Communty Blood Center - Kansas City, MO - January 2010 to October 2011

Performed all functions associated with donor activities (whole blood and aphaeresis) including interview phlebotomy component preparation associated with in-house and mobile collections required quality control. Perform aphaeresis procedures. Performed associated tasks such as labeling as needed. Followed all regulatory requirements associated with blood collection as establish by the Food and Drug Administration College of American Pathologist American Association of Blood Banks and the Joint Commission.

Payday loan Collector CLK Management - Overland Park, KS - October 2007 to December 2009

As a collector I actively listened to a debtor, it is important to listen to why they are in debt. This will help the debt collector determine a solution also I negotiated a lot worked with debtors to start some sort of payment plan, or outright repayment of a debt requires good negotiation skills. I was also very persistent

Group Coordinator Local investment Commission - November 2007 to December 2008

Demonstrated effective leadership and self-management through facilitation, mediation, persuasion, flexibility, organization, resourcefulness, and initiative skills. Foster and develop working relationships with key

stakeholders to implement agreed-upon policies, procedures, and service agreements, and to assure integrated and effective services. Recruited volunteers and promoted civic engagement among parents and neighbors Organized and promote parental engagement (Example: Families and Schools Together

Customer Service Representative Encore Receivable Management - Olathe, KS - June 2006 to February 2007

As an Inbound Customer Care Representative, you will manage a customer base that consists of both prospective and existing customers. You will receive inbound phone call in order to manage and service customer accounts, up-sell and cross-sell various products and services, and increase revenue and strategic product sales. Although we serve a variety of Fortune 500 companies, you will be trained to focus on one specific client and will provide service and sales services for that client on a long-term basis.

EDUCATION

Diploma in General Hogan Preparatory Academy - Kansas City, MO 2001 to 2005