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Customer Service Manager

Location:
Crosby, MN
Posted:
April 21, 2014

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Resume:

Christopher J. Gelder

*** *** ****** **

Crosby, MN 56441

218-***-****

acdr4x@r.postjobfree.com

Education:

Minnesota School of Business Brooklyn Center, MN

Bachelor’s Degree: Media Business Management

Minnesota School of Business

Associates Degree: Music Business Management Brooklyn Center, MN

Experience:

Pine Peaks Lodge & Suites 11/2013-Present Crosslake, MN

Housekeeper/Front Desk

Assisting guests with check in and checking out

Making sure the guests have a good time while on vacation

Thoroughly cleaning guest rooms (bathrooms, making beds and vacuuming as well as other things)

Handling cash register and payments in various forms

Data Entry-information on incident

Answer the phone is a professional manner

Work within a team and also alone as needed

Daily audits and other accounting procedures

Madden’s Resort 8/2013-10/2013 Brainerd, MN

Events Coordinator (Seasonal)

Assist with set up and tear down of events

Oversee other employees to make sure cleaning gets done properly

Assisting within area where extra help is needed such as laundry, setting up food and other areas.

Helping customers with directions and service needs

Reeds Market 5/2013-8/2013 Crosslake, MN

Deli Clerk/Customer Service (Seasonal)

Assisted customers with deli orders

Weighed meats, salads and cheeses

Prepping salads, lunches and meats

Training new employees

Opening or closing the deli on a daily basis

Use of a cash register and keep count of till at the end of my shift

IQOR, Inc. 3/2011-9/2011 Plymouth, MN

Collections

Preformed various administrative functions for assigned accounts, such as recording address

changes and purging record of deceased customers.

Negotiated credit extensions when necessary

Received payments by phone and posted them to proper account

Located and notified customers of delinquent accounts

Advised customers of necessary action and strategies for debt repayment

Domino’s Pizza 11/2009-3/2011 New Hope, MN

Level II Assistant Manager

Tested cooked food by tasting and smelling it in order to ensure quality

Investigated and resolved customer complaints regarding food quality, service and

accommodations.

Scheduled staff hours and assigned duties

Managed a four to six person team in making and delivering pizza.

Banking Experience:

US Bank 2005-2007 Eden Prairie, MN

Teller

Assisted customers with opening and closing accounts

Helping other tellers with balancing, closing stations

Trained new employees on computer system, helping customers and more as asked.

Set up several accounts for businesses and other customers

Upselling new products that would fit the customer’s lifestyle for example if the customer makes

a lot of deposits in a week then we might show products that would help them manage the

account better.

Deposits drive thru and bank vault were all part of the job as well.

Retail sales, loans and opening lines of credit as well

Wellsfargo Bank 1995-1997 Plymouth, MN

Teller

Working the drive thru and on the teller line

Helped customers with deposits and withdrawals

Loan assistance

Organized the team by going over review from the day before

Assisting customers with credit card applications

Trained new employees when asked

Opened and closed the bank during the week

Key Bank of Washington, Summer Intern teller position



Contact this candidate