***** ** **** **

954-***-****

Miramar, FL ****7

acdr2o@r.postjobfree.com

Natoya phillips

objective

I am a professional with a mission to ensure

optional services to customers, while helping to

maintain a high Caliber facility and an atmosphere

of teamwork. I specialize in creating and

implementing high performance strategies that

directly improves growth and profitability.

Experience

2010-PRESENT COMCAST CORP

MIRAMAR, FL

Customer Service Representative 2 /Sales

Handling 100-120 calls per day while maintaining a

high level of customer satisfaction

Selling product and services and achieve

aggressive sales goals which are measured daily

Handling each customer with a friendly, courteous

touch while following strict procedures for

handling various type of inquiries

Delivering extraordinary customer care to card

members with a high call volume of incoming and

outgoing calls

Serving card member with billing discrepancy and

processing payments over the phone

Explaining card benefits and enrolling card member

into additional benefits

Solving card members problems and seeing them

through to resolution

Making the interaction with card members seamless

and delving world-class service

2008-2010 Convergys

Tamarac,FL

Billing Specialist - Accounts Receivable/

Collector

Handling over 500 + accounts

Handling over 300+accounts

Reviews Supplier Billing Master data information

and provides feedback.

Responsible for researching any chargeback

discrepancies that arise

Processing payments(Check payment, Credit memos

,Grant and Wires)

Processes manual charge backs in SAP.

Responsible for matching and linking appropriate

documents to generated invoices.

Responsible for opening, sorting, stamping, &

delivering all incoming mail to the correct

department or persons.

Responsible for mailing out Account Payable checks

Researches all discrepancies of invoices and

coordinates with division personnel to determine

proper treatment of discrepancy.

Resolves internal and external customer issues by

returning/acknowledging phone calls and emails in

a timely manner and providing responses and

resolutions in a reasonable amount of time.

2005-2008 The Answer Group North Lauderdale,FL

Comcast Residential Support Help Desk- High Speed

Internet

Troubleshoot complex Internet Problems on the

phone with the customer.

Setup Home Gateway to work with both LAN and

Wireless Connectivity.

Troubleshoot on Mac OS 8 and Higher and Windows

98SE2 and Higher.

Setup Microsoft Outlook, Outlook Express, and Mac

Mail

Setup NT Networks and Anti- Virus Software

Comcast Residential Support Desk/ Billing for

Comcast Digital Phone Service

Troubleshoot digital phone service over the phone

with customers

Reviewing billing statement with customer and

answering additional billing questions

Scheduling Customers for installation and trouble

calls for digital phone service

Comcast Quality Assurances

Monitoring incoming And outgoing calls

Processing Frameworks for agents evolution

Coaching agent with feedback on framework

Sprint Together With Nextel/Customer Service

Answering incoming calls regarding billing issue

and plan changes

Helping customer with activating new phones and

programming

Up selling customers with new service that

benefits customer

Education

1999-2003 Charles W. Flanagan Pembroke

Pines, FL

High School Diploma

Skills

SAP,Microsoft Word, Internet Explorer, Virtual

Private Networking Microsoft Outlook, and Outlook

Express, Lotus Notes Microsoft Excel, PBX

Switchboard, Microsoft Windows 95 and up, Avaya,

Remedy, People Soft, Citrix, ACSR, Cable Data,

Directory, Type 47WPM.

References

Upon Request.

Contact this candidate