Gabriel Paniagua

**** ***** *** ** *****, CA ****0 acdr23@r.postjobfree.com 909-***-****

I.T. Business Systems Analyst

I.T. BSA with 10+ years of Industry experience and expertise in

Requirement gathering, Process Flow, Process Modeling, Systems Support in

the area of Project lifecycles, Implementations & Software/Hardware

Deployments.

Core Competencies

. Business Process Management

. Business Methodologies

. Project Management

. Supply Chain Procurement

. SDLC Development

. Mobile Device Management

. Mobile Development

. Procurement/Provisioning

. Hardware Implementations

. Software Implementations

. JAD Development

. Development Testing

. Requirement/Data Gathering

. Technology Awareness

. Technical Designs/Docs

Hardware: Mobile Handhelds, Servers, Desktops, Laptops, Routers, Switches,

Scanners, Printers, Zebra Label Printers, BT Printers, Lexmark

Printers, Motorola AP's,

Software: Windows 95/98/2000/XP/7/8, Server 2003/2008, Windows Mobile

5/6/7, Microsoft Office Suite, IBM/People Soft SOTI Mobi Control,

Air-beam, AS400, IBM Rational Team Concert, Workbench, Remedy

Systems, Net Architecture, BAAN, XML, VMware, AtPar, SQL, ABSSolute

Route Accounting, HL7 Development Framework, HL7 v3, XML Encoding

Syntax, Patient Administration Systems (PAS), Electronic Practice

Management (EPM) systems, Laboratory Information Systems (LIS),

Electronic Medical Record (EMR), Electronic Health Systems (EHR)

systems,EPIC.

Network: TCP/IP, Ethernet, FDDI, VPN, SSH, Secured, DNS, DHCP, VLANS,

Cloud Virtualization, Citrix/XenApp, LAN/WAN, Wireless Network, RF

infrastructure,

Tools: LAN Manager, ISS Real Secure, Ethereal, SuperScan, Cisco

products/hardware, Dell workstations/clients, PDA/Blackberry, Solar

Winds, Citrix Solutions, Thin clients, Active sync, Wi-Fi networks,

tools, Air beam clients, FTP servers, clients, Exchange,

MC50,70,75,90 90, Star Team, Remedy Ticket System, Lotus Notes,

Crystal Reports

Professional Experience

Diverse Lynx (Consultant for Kaiser Permanente)

March 2013 to 2014

Business Systems Analyst

0. Managed OneLink Projects for Mobile Deployments across Kaiser

Permanente's Infrastructure

0. Managed Project Vendors/Business Partners in coordination of meeting

Business objectives and goals

0. Manage Teams in Development Groups to achieve application results

within Framework of Pre-Deployment task

0. Manager Customer Service ticket inflow from clients, vendors and end

users through Remedy ticketing system

0. Managed groups of 5-10 team members in multiple environments to achieve

Company deadlines.

0. Manage / Support Infrastructure of Enterprise Mobile Devices through

SOTI Mobi Control Management Console

0. Manage / Support SOTI Mobi Control Layered Non-Production Environments

for Business users

0. Manage & Organize with Business/I.T. Partners to develop solutions in

Deployments across Project Roadmap

0. Manager Customer Service ticket inflow from clients, vendors and end

users through Remedy ticketing system

0. Design/Build Kaiser Permanente's Mobile Infrastructure throughout

Pharmacies & Material Warehouses

0. Design/Configure the initial configurations for Wi-Fi usage on Mobile

Devices in Kaiser Permanente's locations

0. Design Technical Designs/Documentation to help support

Hardware/Software process upgrades

0. Provide Level III Mobile Handheld Support for Kaiser Permanente's

Production Environment

0. Provide Level III PeopleSoft ERP Application Support for Kaiser

Permanente's Production Environment

0. Provide Mobile Management capabilities on a Win-Mobile based rugged

Client MC70 & MC75 based device

0. Created XML Files for Data Mapping/Printer Mapping and Location

Configurations for cross functional use

0. Create Deploy bar-code symbologies, both 1D and 2D in warehouse for

distribution/inventory locations

0. Support Cloud Servers for Mobile Device Data testing in Non-Production

Environments

0. Supported end users through Remedy Business Methodology Ticket system

0. Test with Deployment teams to ensure timely procurement, provisioning

of Project's Hardware peripherals

0. Test with Development/UAT teams to ensure proper enhancements meet

company deadlines

0. Gathered Required Documentation to help support Business Requirements

0. Analyze arising enterprise issues from user and troubleshoot / train to

eliminate user downtime

0. Supported Joint Application Development with Client/End User in

Application/System Development

0. Design and implement operational and system enhancements to ensure

production standards

0. Provide Leadership for cross-functional linked teams to address

Business or Systems issues

0. Acts as primary Liaison between Business user and Development team/End

user Customer

ATR International : (Consultant for Kaiser Permanente)

February 2011 to March 2013

Business Systems Analyst

0. Managed OneLink Projects for Mobile Deployments across Kaiser

Permanente's Infrastructure

0. Managed Project Vendors/Business Partners in coordination of meeting

Business objectives and goals

0. Manager Customer Service ticket inflow from clients, vendors and end

users through Remedy ticketing system

0. Managed groups of 5-10 team members in multiple environments to achieve

Company deadlines

0. Manage / Support Infrastructure of Enterprise Mobile Devices through

SOTI Mobi Control Management Console

0. Manage / Support SOTI Mobi Control Layered Non-Production Environments

for Business users

0. Manage & Organize with Business/I.T. Partners to develop solutions in

Deployments across Project Roadmap

0. Design/Build Kaiser Permanente's Mobile Infrastructure throughout

Pharmacies & Material Warehouses

0. Design/Configure the initial configurations for Wi-Fi usage on Mobile

Devices in Kaiser Permanente's locations

0. Design Technical Designs/Documentation to help support

Hardware/Software process upgrades

0. Provide Level III Mobile Handheld Support for Kaiser Permanente's

Production Environment

0. Provide Level III PeopleSoft ERP Application Support for Kaiser

Permanente's Production Environment

0. Provide mobile management capabilities on a Win-Mobile based rugged

Client MC70 & MC75 based device

0. Created XML Files for Data Mapping/Printer Mapping and Location

Configurations for cross functional use

0. Create Deploy bar-code symbologies, both 1D and 2D in warehouse for

distribution/inventory locations

0. Support Cloud Servers for Mobile Device Data testing in Non-Production

Environments

0. Supported end users through Remedy Business Methodology Ticket system

0. Test with Deployment teams to ensure timely procurement, provisioning

of Project's Hardware peripherals

0. Test with Development/UAT teams to ensure proper enhancements meet

company deadlines

0. Gathered Required Documentation to help support Business Requirements

0. Analyze arising enterprise issues from user and troubleshoot / train to

eliminate user downtime

0. Supported Joint Application Development with Client/End User in

Application/System Development

0. Design and implement operational and system enhancements to ensure

production standards

0. Provide Leadership for cross-functional linked teams to address

Business or Systems issues

0. Acts as primary Liaison between Business user and Development team/End

user Customer

Prudential Overall Supply: Systems Analyst

May 2005 to January 2011

. Built VMware Servers, Client work stations to help test and support end

user though out Plants locations

. Manage & Support Company's Enterprise Mobility MC70 & MC75 Handhelds

. Manage & supported all Voice and Data Plans through AT&T Enterprise care

throughout the company

. Manage and Install I.T. Hardware for ABS Implementation, Handhelds,

Cradles, Workstations, etc

. Developed New Mobile Application Strategies on Company Handhelds,

Windows Mobile Platforms

. Support enterprise users on software issues from ERP applications on

mobile devices to Workstations

. Support the Implementation of the ABSSolute Route Accounting Application

. Document Business/I.T. requirements to better support project

deployments

. Gathered Required Documentation to help support Business Requirements

. Support local I.T. with test devices on VMWare Servers in Prod/Non Prod

Environments

. Utilized SOTI Mobi Control Management Application to manage Handhelds

and remote programming

. Installed & Support Motorola Enterprise Access Points over Company

Infrastructure

. Work with Development/UAT teams to ensure proper enhancements meet

company deadlines

. Train CSR/Management Personnel on the ABSSolute Route Accounting

Application.

. Supported Joint Application Development with Client/End User in

Application/System Development

Lowes Home Improvement: Manager/Sales Analyst

January 2000 to May 2005

. Manage and oversee Department of 10+ personnel to achieve sales goals

and daily merchandise sales.

. Coordinate all department purchase through in house system on remote thin

clients.

. Manage and maintain Corporate Inventory Replenishment sheet to meet

annual profits and margins.

. Assist in the coordination of new software features involving program to

track and monitor daily shrink values

. Gathered Required Documentation to help support Business Requirements.

Education & Credentials

Bachelor of Science: Information Systems Security Westwood College

(Graduated)

Network Training @ Cisco Network Academy

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