Penelope Cuthbert

* ******* *****

Birmingham

B*7 6UN

078**-***-***

PROFILE

An enthusiastic Anti Money Laundering professional with knowledge in

account analysis, management and data presenting gained a busy office

with customer facing experience. A flexible member of any team with the

ability to adapt to change with new environments. Strong team-player,

self motivated with an ability to manage a team of people and gain

success. Works best when allowed to use own initiative. Thrives in an

environment where personal development is valued.

CAREER HISTORY

Barclays Bank Plc.

2013-Current

2006- 2007

Anti-Money Laundering Analyst

. Monitored international and UK accounts to confirm or refute

suspicious activity to SOCA

. Met service level agreements.

. Liaised with other countries AML teams to provide solutions for

international reporting of accounts.

. Began AML Africa project at Barclays Centre of Excellence, working on

4 different countries simultaneously.

. Trained new members of the team on transaction monitoring.

. Part of the quality checking team for new analysts to ensure highest

standard of work was maintained

. Used Fortent Transaction Monitoring System on a daily basis.

. Performed in role by meeting and exceeding targets.

. Introduced new ideas and processes.

. Some experience in fraud case handling.

Tactical Meteorologist Royal Navy 2009-

2013

. Used skills to develop team strength with new people.

. Acquired military discipline.

. Worked to an excellent standard of physical and mental challenges.

. Problem solving in charge of a team and alone.

. Collated information for forecasts in briefs.

. Presented weather information to large teams of identical ranks and

above.

. Communicated with a team of people to achieve a high standard of

results.

Manager and Sales Advisor BT

2008-2009

. Managed a team of 19 people making sure advisors adherence to

schedules, targeting.

. Coached advisors in the team to build up confidence to hit team and

individual targets.

. Previous to this, predominantly a telesales role dealing with

customers' orders and retention for telecommunication services.

. Placed orders for customer indicating correct lead times and

directions for use via the telephone.

. Worked on a right first time basis, covering all aspects of new

customers needs at the first point of contact.

. Met and exceeded targets resulting in a monthly bonus in addition to

salary as one of the top performers.

Personal Banker and Cashier

2003 to 2006

Barclays Bank

2007-2008

. Handled customer queries both face to face and via telephone

resulting in benefits for both the customer and the company.

. Achieved targets in sales environment with awareness of customer

needs.

. Produced quality and substantial business for company through

customer relations and sales.

. Upheld reputation of company when dealing with complaints.

. Generated own and processed leads from other members of staff to

create revenue and meet customer needs.

. Used own initiative to remain top performer in selling role by

adapting techniques to suit different customers.

. Remained professional when faced with challenges from customers and

management.

Education and career Development

11 GCSE's (including maths and English)

NVQ level 2 in Customer Service

General Insurance passed in July 2005

Software

TMS Fortent

Microsoft Word Oneview/Siebel

Microsoft Excel Smart

Microsoft PowerPoint

Microsoft Outlook

Windows 95,98,2000, XP

Personal Details

Date of birth: 9th November 1985

Marital Status: Single

Interests: Socialising, travel and the physical activity.

Contact this candidate