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Customer Service Sales

Location:
New Delhi, DL, India
Posted:
April 18, 2014

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Resume:

Umesh

Umesh Kumar Goyal

***/*, •Haryana, India,

***/*, **** *****, *** Faridabad •Haryana, India, 121002 • acdqut@r.postjobfree.com •

(+91)-9953-220-

+91-995*-***-***

To obtain a position where I can utilize my experience and skills to contribute to the success of an

organization.

Experience Summary

Experience Summary

Gook knowledge in maintaining Account Books on Tally.

Proficiency in making Bank Reconciliation statement.

Expertise in creating Profit & Loss A/c & Balance Sheets.

Uploading Form 2A-2B (filled with return), D-VAT30-31 & other required forms as per Delhi Govt.

Expertise in Team handling.

Expertise in online filing of VAT returns.

Proficiency

Proficiency

Accounting Package: Tally (5.4, 7.2 & 9.0)

Operating Systems: Windows

MS-Office : MS-Excel, MS-Word, Outlook, Power Point

Typing speed : 30-32 wpm

Professional

Professional Experience

Professi

Accountant in a CA firm, Delhi,India • 2012 - Present

Accountant firm,

1. Accounts Books:

Tools/Software Used : Tally

• In this, we mention all Sales & Purchase of company.

• Mentioning direct & indirect expenses of firm.

• Reconciliation of bank A/C.

Profit & Loss A/c with Balance Sheet:

Tools/Software Used : MS-Excel

• Forming P&L A/C as per Company’s Account for different companies.

• Finalizing closing stock.

• Mentioning all saving, withdrawals of Capital & then do the Tax calculation as per Income Tax

Act.

• Updating Partners/Proprietor’s Capital A/C and balance sheet of the firm.

2. VAT Calculation & Return Filing

Tools/Software Used : MS-Excel, DVAT website

• Calculation of VAT based on Sale & Purchase.

• Making Statement of VAT with Sale & Purchase on quarterly basis.

• Filling form 2A, 2B and uploading on DVAT site

• Filing VAT return online.

Team Leader in Spice, Noida,India • Jan 2011 – Feb 2012

Team Spice,

• Managing team of approx 25 members.

• Maintaining customer Accounts.

• Mark Attendance, give buffer of login hours, gives Daily Report to the team.

• Making Team roster on weekly basis.

• Doing Audit on daily basis of team members and sharing the feedbacks.

• Making reports on XLS (Comparison of calls categories, analysis of customer calling, KPI Reports,

etc).

Senior Executive in Dish TV, Noida,India • July 06 – Dec 2010

Senior TV,

• Online Troubleshooting to resolve customer concerns.

• Coordinating with concerned departments for better Customer Service.

• Sending updated & compiled Monthly roster to Admin Dept. at the end of every month to

recheck and generate the salary.

• Providing Process and Product knowledge to new joiners.

• Making reports on XLS (Comparison of calls categories, analysis of customer calling, KPI Reports,

etc).

• Updating Web Server on daily basis as per new updates.

A.V.N School, Faridabad, India • Oct 1999 – 2005

A.V.N

• Maintaining accounts books & keeping them up-to date’

• To supervise the students & teachers as a Senior Teacher’

• Teaching Math & English from 8th to 10th Class.

• Keeping the records of Teachers’ attendance & to generate their Salary accordingly.

• To Manage Time Table of Periods.

• Keeping the records of admission, withdrawal of Students & issuing the necessary certificates.

Education

Education

• Graduation (B.COM) from Delhi University.

• Senior Secondary from School of Board Education, Haryana.

• Matriculation from School of Board Education, Haryana.

Personal

Personal Details

: 4th Oct 1978

Date of Birth

Sex : Male

Nationality : Indian

Marital Status : Married

Languages : English, Hindi

Declaration

Declaration

I, Umesh Kumar Goyal, Solemnly declare that the information given above is all true to the best of my

knowledge & belief.



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