Lakshmi Killari

Grand Prairie, TX

acdqq5@r.postjobfree.com - 214-***-****

WORK EXPERIENCE

Skip Tracer (Deficiency Dept.)

Real Time Resolutions - Dallas, TX - May 2013 to March 2014

Played very keen role as responsible Skip Tracer, made accurate comments on given accounts always stayed

focused

• Meat production goals and deadlines, while following all state and federal regulations regarding collection

procedures

• Reviewed and searched for information that will lead to contact with accounts that are identified as deficiency.

• Utilized all tools that will assist in the location of accounts that are identified as a skip and properly and

accurately document all account activity

• Performed other assigned tasks and duties necessary to support the Servicing Department

Office Assistant

Larimer County Human Services - Fort Collins, CO - August 2012 to January 2013

Performed customer service and reception duties for the department of Human Services; provided general and

routine information; direct callers and visitors to appropriate department or person; taken written messages.

• Issued, received, typed, and proceed various standardized applications, and other forms; reviewed received

forms for completeness, constantly answered phone calls, for procedural questions regarding the client

enquires.

• Opened, sort, and file hardcopy or computer file documents and records; updated general information for

further processing and maintenance of records.

• Entered and retrieved data in simple spreadsheets and databases according to established procedure; proof

entered data; made case comments, for further verification.

• Typed and proofread a variety of standardized, routine documents and correspondence including interoffice

memos, handwritten correspondence, administrative forms, and simple rough draft reports.

• Scheduled appointments for client interviews either face to face or phone interviews

• Operated routine office equipment to support operations of the department/division including copiers, fax

machines, telephone system, and computers.

Pricing Specialist

Macy's - Minnetonka, MN - June 2011 to December 2012

Assigned as a team member performing product assistance while providing excellent customer service.

• Tasked with changing over sale assets to current store events, marking ups and downs and arrange pallets.

• Describe products to customers and accurately explain details and care of merchandise recommended.

• Conduct weekly walkthroughs with the General Manager to discuss interior visual displays including store

window presentation and coordination of store fashion events.

Teller/Banker

Wells Fargo - New Hope, MN - September 2006 to November 2010

Provided excellent member services, explained, promoted and sold bank products and services, maintaining

member satisfaction and assisted in all clerical responsibilities within the bank.

• Processed cash and checks for deposit, verified amounts, and examined checks for endorsement.

• Cashed checks and disbursed monies after verifying signatures, endorsements and member account

balances.

• Collected payments and placed holds on accounts for uncollected funds, according to organizational

procedures.

• Verified identification and rights to utilize facilities, as well as validity of credit cards and checks.

• Recognized in the top customer service provider, and received excellent surveys form customers.

Customer Service Associate

J.C. Penney Stores - Minnetonka, MN - January 2004 to July 2007

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Computed accurate sales prices for purchase transactions, provided an elevated customer experience.

• Answered questions regarding store and products while maintaining knowledge of current sales and

promotions.

Customer Service Associate

Joann Fabrics - Apple Valley, MN - September 2002 to March 2003

Processed transactions for merchandise at a Point of-Sale terminal upon customer request and performed all

truncations like selling, returns and in-store exchanges.

• Described products to customers and accurately explained details and care for the merchandise,

recommending and suggesting possible craft and art supplies. Balanced my drawer every day at the end of

the shift..

EDUCATION

Bachelor of Arts in Social Work

Andhra University - Visakhapatnam, Andhra Pradesh

1995

SKILLS

Microsoft Office Programs, including Word, Excel, and MS-Office. Data entry. Office equipment, including fax

machines, copiers, and computers.

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