URSULA AZOULAY TELEPHONE: 954-***-****

Pembroke Pines, Fl. 33028

acdqow@r.postjobfree.com

Professional Profile

Result driven Banquet Manager with experience in strategic planning and execution of events with extensive knowledge of the daily activities of the Banquet Department. Grounded individual in tradition of reliability, trust and never ending desire to improve and succeed resulting in premium returns on investment, guest satisfaction and high performance team.

Core Strengths:

Customer Service Problem resolution Revenue generation Time Management

Listening skills Creative solutions Strategic Planning Guest Satisfaction

Languages:

Fluent command of German, and English

Professional Experience

Miami Airport Marriott, Miami, Fl. 1997-2012

Banquet Manager

Achievements

Key contributor in leading the banquet team to overall Event Satisfaction Score from 251 to number 1 nationally. Maintained the status for 3 years.

Increased the Associates AOS Engagement Index

Achieved 100 % in Quality Assurance

Responsibilities:

Coordinating all phases of group/banquet functions including site inspections and assisting clients with program planning.

Manage and service all events, large convention groups up to 600 attendees, local catering, group catering and social catering from the point of turnover through the post event experience

Clearly communicate and coordinate customer’s Gold Keys/Hot Button to have everyone’s ownership in the success of the event.

Retaining and training Banquet staff of 15 associates and align team to provide high customer service resulting in a flawless event.

Renaissance Hotel, Nashville, TN. 1996-1997

Room Service Manager

Achievements

Contributed to Increasing Bookings and Revenues by 35%.

Top 10 in customer service throughout the year

Responsibilities

Responsible for 24 hour room service operation as a Department Head for a 670 room, Four Diamond hotel.

Accountable for coordinating of all catered events in the hospitality suites

Hired, trained and developed 12 associates

Responsible for sales calls and coordination of events with meeting planners

Marriott Harbor Beach, Fort Lauderdale, Florida. 1989-1996

Room Service Manager

Achievements

Consistently achieved the top 10 rank in Guest Satisfaction scores in the company.

Created, implemented and administered the Hotel VIP Program

Formed a Hospitality Suite VIP program where I was responsible for sales and coordination of events within the meeting planner suites

Responsibilities

Accountable for 24 hour room service operation as a Department Head for a 624 room,

Four Diamond Resort

Maintained and adhered to a $1.2 million budget with full bottom line accountability

Hired, trained and developed associates

Responsible for coordinating all phase for events in the hospitality suites

Education

Business College Schwabing, Munich, Germany–Business Administration and Accounting

Hamstead Language School, London, England –Proficiency in English with Certificate from Cambridge

Extended Professional Education

Gold Coast School of Real Estate, Ft. Lauderdale, Fl.–Real Estate License

.

URSULA AZOULAY TELEPHONE: 954-***-****

Pembroke Pines, Fl. 33028

acdqow@r.postjobfree.com

Professional Profile

Result driven Banquet Manager with experience in strategic planning and execution of events with extensive knowledge of the daily activities of the Banquet Department. Grounded individual in tradition of reliability, trust and never ending desire to improve and succeed resulting in premium returns on investment, guest satisfaction and high performance team.

Core Strengths:

Customer Service Problem resolution Revenue generation Time Management

Listening skills Creative solutions Strategic Planning Guest Satisfaction

Languages:

Fluent command of German, and English

Professional Experience

Miami Airport Marriott, Miami, Fl. 1997-2012

Banquet Manager

Achievements

Key contributor in leading the banquet team to overall Event Satisfaction Score from 251 to number 1 nationally. Maintained the status for 3 years.

Increased the Associates AOS Engagement Index

Achieved 100 % in Quality Assurance

Responsibilities:

Coordinating all phases of group/banquet functions including site inspections and assisting clients with program planning.

Manage and service all events, large convention groups up to 600 attendees, local catering, group catering and social catering from the point of turnover through the post event experience

Clearly communicate and coordinate customer’s Gold Keys/Hot Button to have everyone’s ownership in the success of the event.

Retaining and training Banquet staff of 15 associates and align team to provide high customer service resulting in a flawless event.

Renaissance Hotel, Nashville, TN. 1996-1997

Room Service Manager

Achievements

Contributed to Increasing Bookings and Revenues by 35%.

Top 10 in customer service throughout the year

Responsibilities

Responsible for 24 hour room service operation as a Department Head for a 670 room, Four Diamond hotel.

Accountable for coordinating of all catered events in the hospitality suites

Hired, trained and developed 12 associates

Responsible for sales calls and coordination of events with meeting planners

Marriott Harbor Beach, Fort Lauderdale, Florida. 1989-1996

Room Service Manager

Achievements

Consistently achieved the top 10 rank in Guest Satisfaction scores in the company.

Created, implemented and administered the Hotel VIP Program

Formed a Hospitality Suite VIP program where I was responsible for sales and coordination of events within the meeting planner suites

Responsibilities

Accountable for 24 hour room service operation as a Department Head for a 624 room,

Four Diamond Resort

Maintained and adhered to a $1.2 million budget with full bottom line accountability

Hired, trained and developed associates

Responsible for coordinating all phase for events in the hospitality suites

Education

Business College Schwabing, Munich, Germany–Business Administration and Accounting

Hamstead Language School, London, England –Proficiency in English with Certificate from Cambridge

Extended Professional Education

Gold Coast School of Real Estate, Ft. Lauderdale, Fl.–Real Estate License

Contact this candidate