Bradford Freeze *** Riverwood Drive

Manchester, TN 37355

Phone 931-***-****

acdqnx@r.postjobfree.com

Summary of Qualifications

* ***** ** ********** ** IT support including installation, maintenance, repair

configuration for laptops, desktops, servers, OS, printers, phone systems, copiers, scanners.

Experience in a corporate environment supporting/troubleshooting computer systems, CAD.

Proficient systematic troubleshooting ability for electronics and computer systems.

Experience using remote desktop, active directory accounts, VPN, and VMware.

Technical Skills:

Software: MS Office 2000, 2003, 2007, 2010, 2013

Norton, Adobe, Symantec, Mathcad, ACAD, Caesar, Inventor, Fastlook

Mcafee, Truecrypt security, Spybot, Malware, Active Directory, Altiris .

Networking: Routers, Network Switches, VPN, Remote Desktop, TCP/IP, LAN/WAN, VLAN, VMware

Operating Systems: Windows 2000, ME, NT, XP, Vista, Win 7

Experience

June 2011 to present Jacobs Technology Inc Tullahoma, TN

IT Support II/ Help Desk

• Assist clients and Engineering staff with IT related issues

• Provide hardware and software installs, new PC setups, CAD install and troubleshooting

• Provide PC and software training for end users

• Troubleshoot hardware and software issues on desktops, laptops and personal devices running Windows and Mac

• Support and configuration of mobile devices (Blackberry, iPhone, iPad)

• Support and configure Operating Systems (XP, Vista, Windows 7, 2000, NT, Server 2003, Server 2008)

• Support for (MS Office 2003, 2007, 2010 2013, MS Share Point, Live Meeting, Internet Explorer)

• Support standalone and network printers

• Supporting conference room audio and video equipment.

• Onsite and remote support of internal and external meetings and events

• Assist in developing operational standards and procedures

• Monthly server maintenance and troubleshooting

July 2003 to November 2008 Nissan Assembly Plant Decherd, TN

IT Support/ Help desk

• Performed daily, weekly and monthly troubleshooting tasks and routine maintenance of PC systems, printers,

scanners, office equipment, and networks

• Provided daily technical support, help desk and computer consulting

• Installed and performed minor and major repairs to hardware, software, and peripheral equipment, following design

and installation specifications

• Engaged with workers in problem solving, monitoring, and installing data equipment.

Education TEC Printer Maintenance School Atlanta, GA

Printer Maintenance for Nissan Manufacturing, 2007

Tennessee Technology Center McMinnville, TN

Computer Informations Systems, 2003

Tennessee Technology Center Shelbyville, TN

PC Maintenance and Repair, 2002

Motlow State College Tullahoma, TN

Business Administration and Computers, 1996

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