MARY GEORGE

973-***-****

* ******* **, acdql1@r.postjobfree.com

Montville, NJ

OBJECTIVE

Obtain a challenging opportunity as a Project Manager and utilize my analytical and

problem solving skills to help the organization achieve quality solutions

SUMMARY

Over 8 years of extensive Project Management, Business Analysis and Quality

Assurance experience with proactive communication skills and experience in dealing

with cross-organizational and functional groups

Innovative and capable of delivering with-in budget solutions with the ability to

work in a high pressure environment and successfully engage in multiple projects

simultaneously

Operating System

Windows 9x, XP, Vista, NT, DOS, UNIX

Programming Languages

Java, C++, C#, SQL, XML,

Tools

MS Office 2000/XP, Rational Rose, Rational Requisite Pro, Visual Studio, TOAD,

Remedy, CaseWare, Quality Center, Sharepoint, Clarity, JIRA, MS Project, Confluence

Artifacts

Project Initiation, Vision Document, Scope Definition, User Needs, Business and

Functional Requirements, User Guides, Project Plan, Executive Reports, Project

Status Reports

Domain Knowledge

Banking, Auditing, Telecommunications (Mobile Content)

Certifications

Certified Associate in Project Management (CAPM)

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS - Warren, NJ

Nov 2012 - Present

Project Manager

The Mobile Content Solutions group focuses on delivering mobile applications and

tools to the Verizon customers by allowing vendors to sell their products through

Verizon. Involved in several projects such as Premium Messaging Service, Cellcrypt

and Redbox Instant to manage projects, resources and releases.

Involved in process improvements for Project Management team, including developing

the release management, resource management reporting and task alignment process

Project alignment based on Line of effort provided along with task alignment within

a project, including aligning with external teams to meet the scheduled project

milestones.

Status Reporting includes monthly executive level summaries for an enterprise

release, weekly organizational status reports as well as daily project level status

updates

Own, manage and track project through each stage of the development lifecycle from

requirements to deployment.

Conduct Daily status calls with team as part of Agile methodology to identify,

discuss issues and plan for resolution and/or escalations

Daily interactions with different groups including the management, internal teams,

external applications and Enterprise release management teams

Daily updates to Sharepoint and Clarity to provide detailed project status to

different teams including internal team, management and enterprise teams.

Efficient use of MS Project to generate detailed level project plans and manage

team resources

Risk assessment when timelines may be in jeopardy as well as creating a backup plan

Track and manage complete releases to ensure all deliverables are met and available

to Operations team for deployment night.

Conduct Release Review meetings to track progress of each project within the

release, to identify risks and help facilitate to resolve issues.

Track deployment night activities, enable resolution of issues and provide

detailed, timely updates to management.

Manage resources of the team to allocate appropriate members to projects based on

level of effort for the project and knowledge base of the resource.

Resource alignment for adhoc Production issues and aligned projects

CITIGROUP - Warren/Jersey City, NJ

July 2011 - Nov 2012

Business analyst/Project Manager

The eDelivery tool provides capability to deliver traditional paper and phone

communications (secure/non-secure) to customers through low cost, interactive

digital channels. The tool integrates several distributed modules to cater to

different aspects of email capabilities required by the client and is used globally

as part of Citi's strategic policy allowing all Citi emails to be driven through

one channel.

Release management of projects that are deployed per quarter, including tracking

progress of the project against the planned schedule and ensuring all artifacts are

delivered without compromising quality

Feasibility analysis based on initial requirements, release schedule and resource

availability

Detailed documentation of business requirements, functional requirements, User

Manuals and draft Technical Design documents

Constant proactive communications with clients to meet deadlines, clarify

requirements and to obtain sign off on the Requirements documents, screen mockups

and UAT

Managed changes via Change Request process to ensure all enhancements or new

requirements from end users are captured.

Presentation of Functional requirements to development, QA and Support teams during

requirements phase and of new functionalities to business users during UAT

KPMG - Montvale, NJ

Mar 08 - Nov 2010

Lead QA Analyst/Business analyst

Managed the e-AudIT 2008 Retention project to develop solution under Agile SDLC

Conducted risk assessment, effort estimation, status reporting, priority

assessment, task and resource allocation.

Responsible for QA Reviews, test plans and test scripts using Quality Center and

ClearQuest for several mid-size web-based and desktop application simultaneously.

Conducted Defect Review Meetings regularly to review validity, priority and

significance of defects

Automated reports using SQL queries to pull data from the test database and macros

in MS Excel.

Successfully conducted UAT testing with end users and provided tool support during

release phase.

Acted as Lead Business Analyst for the enhancement project eAudIT 2009 which

included updates to business logic of the existing e-AudIT 2008 application as well

as the backend platform from Groove to SQL Server 2008

Interacted heavily with all teams including Development, onsite and offshore

Quality Assurance teams for requirement traceability matrix

Created and maintained Risk Mitigation Approach template to quantify the identified

risks

DIBON SOLUTIONS - Newark, NJ

Feb 07 - Mar 08

Business Systems Analyst

In-house Hiring Management project that was created for various clients of the

firm.

Extensive analysis of existing system, gap analysis and thorough end client

research to produce over 15 Use Cases, UML Diagrams, Functional Specifications and

SRS

Coordinated JAD (Joint Application Development) sessions, gathered business

requirements and created Business Process Flow diagrams using Rational Rose.

Proficient management of requirements through Traceability Matrix, reports and

configuration management via VSS

Assisted in UAT and beta release of the product and was responsible for analysis

and monitoring of Change Requests

ERNST & YOUNG - India

Nov 05 - Jan 07

Business Systems Analyst

Involved in several projects that mainly entailed Human Resource processes

following the Rational Unified Process and CMMI Level 3 guidelines.

Conducted case studies of several external products and generation of business case

presentations that also included cost and effort comparison analysis.

Trained and mentored Junior Business Analysts and Project Coordinators.

Involved as Program Manager in the EY Global Initiative to use a common rank

structure by analyzing impact of the change on EYME systems, people and finances

Conducted thorough Build or Buy analysis of similar applications available

externally

Cost and Effort estimation using Function Point Estimation and generated Project

Charter

Conducted GAP Analysis and detailed analysis of requirements using UML diagrams to

document over 30 Use Cases and the Software Requirements Specifications

Improved report designs were generated for the Survey tool, using Wireframes and

Screen

Efficient tracking of the actual time and effort used for a project, via MS Project

developing project timelines and responsible for meeting team targets for the

project

Facilitated UAT and post UAT activities such as Change Request management

BANK ONE - Wilmington, DE

Jun 05 - Sept 05

Business Systems Analyst

Merger project to migrate present application from the FDR system to TSYS involved

the enhancement of application used to detect, recover and conduct risk analysis of

fraud conducted via Online Transaction processes.

Documented Functional Specifications after extensive analysis of enhancements

Extensive GAP analysis of legacy system led to detailed use Cases, Process Flow and

Enhancement workflow diagrams for the proposed TSYS system.

Validated defects that using Test Director 7.6 and reviewed Test plans, Test cases,

Test case execution using specification documents and Rational Test Manager.

EDUCATION

Master of Science in Telecommunications

Sept '03 - Jan '05

New Jersey Institute of Technology, Newark, NJ.

Bachelor of Science in Computer Science

Sept '99 - May '03

William Paterson University, Wayne, NJ.

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