Gharion Merchant

New York, NY

T: 917-***-****

E: acdqka@r.postjobfree.com

Summary:

• Experience in network installation and configuration of switches and Routers.

• Experience in Configuring Microsoft Windows 2008 Server R2 active directory user account attributes and settings.

• Performed deployment of antivirus software to multiple client workstations

Skills:

• Windows Server, Active directory, TCP/IP, MAC OS, Microsoft Exchange, Microsoft Outlook, VMWare

Experience:

New York Community Bank, Westbury NY May 13 – April

14

Field Technician

• Performed warm bench Windows XP / 7 desktop cloning and imaging

• Prepared workstations for customized banking software using CA IT management software

• Performed large scale Windows XP / 7 based client workstation deployment

• Added and removed workstations from active directory

• Performed network installation and configured newly deployed workstations on designated domain servers

• Installed and configured network peripherals and printers

American Institute of Physics, Melville NY Nov 12 – Jan 13

Technician

• Configured Microsoft Exchange server email accounts and client services

• Configured Microsoft Outlook email proxy Services

• Eset security management of firewall and antivirus policies, report and client deployment.

• Massive application deployment via KACE

• Configured Microsoft Windows 2008 Server R2 active directory user account attributes and settings

• Troubleshoot computer hardware issues.

• Provided technical phone support

• Executed system management and remote desktop sessions with Dell KACE and Windows RDC to assist clients

• Performed deployment of antivirus software to multiple client workstations

• Provide technical support to multiple users within a high traffic call volume

• Created Microsoft Excel spreadsheets as a plan of action.

• Installed Windows 7 Professional and Ultimate on multiple workstations

Global Resources -JP Morgan Chase, Tinton Falls NJ Mar 12 –

Apr 12

Desktop Support Technician

• Installed and configured Desktop / Client workstations

• Deployed Windows OS to multiple client workstations

• Performed network installation and configuration

• Performed printer installation and configuration

• Configured network printer static IP address

Skytown, Brooklyn NY Jan 10 –

Nov 11

Desktop Support

• Provided support as necessary on a daily basis to limit system down time during peak operating periods

• Provided technical phone support

• Utilized remote desktop sessions with Team Viewer to assist clients

• Troubleshoot computer hardware issues.

• Carried out training for new and existing clients

• Identified, isolated and repaired computer equipment showing wear and tear as well as during preventative

maintenance routines

• Configured network switches and Routers

• Provided Cat-5 cable installation

Independent IT Consultant, New York NY Mar 09 - Present

Desktop / Client / Server workstation

• TCP / IP, VPN / IP Sec. configuration

• Remote Desktop tools: Teamviewer, Apple Remote Desktop

• Manned project of binding Mac computers to AD domain

• Disk Encryption Configuration, Implementation (OSX/Windows)

• Parallels Desktop for Mac installation, configuration and support

• Symantec Ghost Imaging

• Make images and backups for laptops and desktops

• Advanced Wireless Router setup

• Remote Virtualization / Port Forwarding

• VMware workstation administration

• Remote client / server administration

• Hardware / software based firewall

• LAN / switch / bridge / routing configuration

• Wi-Fi / Wireless configuration, Routing / Cat-5/6 installation.

• Video / IP Cam / VOIP configuration / QOS configuration

• Windows client OS deployment

Education:

SUNY Farmingdale State College, Farmingdale NY Aug 13

– Present

BS – Computer Information Systems and Programing:

Briarcliffe College, Bethpage NY Mar 11

– May 13

AAS – Networking and Computer Technology:

Certifications:

• A+ Certified Technician

• Network+ Certified Technician

Contact this candidate