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Customer Service Security

Location:
Hartford, CT
Posted:
April 17, 2014

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Resume:

Darian Nelson

** ******* ****** - ********, ** **105

acdqia@r.postjobfree.com – 860-***-****

Reliable, flexible, and team player with experience in telephone communication as well as public

interaction & seeking an opportunity for professional growth in a clerical/customer service field.

WORK EXPERIENCE

Lead Security Officer: Console Operator: Vehicle & Foot Patrol

Allied Barton Security Services - H a r t f o r d, CT - October 2006 to Present

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows,

and gates.

Circulate among visitors, patrons, and employees to preserve order and protect property.

Answer telephone calls to take messages, answer questions, and provide information during non-business hours

Providing information to supervisors, co-workers, and subordinates by telephone, in written form,

Electronic mail, and in person.

Writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized

persons, or unusual occurrences

Attending annual company trainings and certification opportunities

Training and instructing new hires

Office Clerk

Manpower - W i n d s o r, CT - December 2002 to April 2006(seasonal)

• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers.

• Maintaining an organized office environment and restocking office supplies

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information,

take orders and address complaints

Per Diem Security Officer

Securitas Security Services - H a r t f o r d, CT - December 2001 to March 2004

• Serving customers and maintaining safety during conferences and meetings

• Monitoring incoming and outgoing visitors and performing identity checks

• Handling complaints, settling disputes, and resolving conflicts, or otherwise negotiating with others

• Communicating with people outside the organization, representing the organization to customers and the public

EDUCATION

Pharmacy Technician Training Program

Capital Community College - Hartford, CT 2003 to 2003

Some College in Liberal Arts

Capital Community College - Hartford, CT 2000 -

KEY SKILLS

American Heart Association Certified CPR, AED & First Aide. Written/Oral Communication, Critical Thinking and Problem Solving,

Conflict Resolution, Time Management, Efficient in Microsoft Office (Word, Excel, and Power Point)and ten key entry.



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