John Wells

**** ***** **

Kansas City MO *****

acdqft@r.postjobfree.com

816-***-****

www.linkedin.com/pub/john-wells/34/894/90b/

Summary:

Solutions-driven manager / systems engineer with solid record driving

innovation and technology improvements. Accomplished and self-motivated,

committed to cultivating relationships with executives and colleagues to

align IT operations with high-level objectives. Remain alert to emerging

technologies, applications, and hardware to lead strategic planning and key

initiatives. Life cycle project management experience delivering large-

scale, complex projects on time and budget. Supervise and mentor junior

technical resources to create high-performance team.

Highlights of Expertise:

Infrastructure Management Effective Communication Technology Strategy

Cross-functional Disaster Recovery Planning

Collaboration Robust Team Leadership

Technical / Help Desk Budget Administration Vendor Management

Support

COMPLETE SKILL PROFILE

. Hardware: HP ML / DL servers; Adtran PoE switches; HP layer 2 and

layer 3 switches; Juniper Gateway/Firewall; ShoreTel VOIP; ShoreGear

switches; VLANS; nComputing VDI; SonicWall; Wireless MAN

. Server Software: Windows Server 2003, 2008, 2008R2, 2012, 2012R2;

Active Directory; DNS; Forward/Reverse Lookup Zones; Group Policy;

Login Scripts; Novell 6.5; Netware Directory Services (NDS);

GroupWise; iSCSI; Citrix 4.5 Presentation Server; Terminal Server; SQL

2005; SQL 2008R2; Acronis 11.5 w/ SQL agent; Symantec Backup Exec 11d;

Kaspersky Security Center; SQL Report Writer (to extrapolate SQL

data); OpenThinClient (Linux based); EHR (Electronic Health Record);

Financial Edge (BlackBaud); DocuWare OCR software; Server-based

dictation software; MXlogic;

. Desktop Hardware: Dell; ASUS; HP; whitebox

. Desktop Software: XP, Win7 Pro, Win8.1; Office 2007-2010; Access

2010; OpenThinClient; Browser configurations in IE & Firefox; Acronis

Imaging of user machines; standardized desktop; Kaspersky AV;

. Network tools: Wireshark; anti-malware software; cleaners;

hacks/resets; PXE boot servers; ThinClients; Blacklist tools; Visio

Professional Experience:

Comprehensive Mental Health Services - Independence, MO

3/2012-present

Systems & Network Engineer / IT Manager

. Manage all system IT operations to include tier three support,

administration, network planning, project management, business

continuity, disaster recovery and security.

. Develop and maintain SOPs for user access and HIPAA compliance.

. Served on Corporate Compliance Committee with role of security and

integrity of systems.

. Manage and negotiate contracts with service providers for: wireless,

internet, postage in addition to outside consulting.

Project Management - latest projects:

. ISP change; Voice PRI change; (savings of $2K + over life of

contract);

. Wireless phones (iPhone & Samsung)/Aircards carrier change (savings of

~$4K over life of contract); Installation of Layer 3 HP Core switches

. Installation & configuration of 2008R2 server for Accounting and home

drives (a rebuild)

. Building redundancy into system by multiple data paths to main

facility

. Desktop refresh from XP to Win7; Server refresh with grant writers

Onsite Logic - Leawood, KS 8/2011-3/2012

Sr. Technical Specialist

Provided residential and small office Tier II support while maintaining and

servicing 20 clients' sites. Make recommendations based on business needs

including specking out hardware, creating plans and implementing them.

Created documentation for client networks to include Visio diagrams with

narratives.

. Migration of Windows Server 2003 servers to Windows 2008 R2 Servers

. Trouble-shooting/tweaking of Server 2008 Foundation - R2 servers

. Created DRS replication for client site using Acronis

. Monitored client servers for hacks, viruses and anomalies

. Managed client Active Directory Tree

. Created Login Scripts and Group Policies

. Manage client firewall/routers both remotely and onsite

. Created firewall rules and polices

. Installed and remotely managed Anti-virus packages on servers

. Migrated clients from POP accounts to Microsoft Office 365

Project Management:

. Disaster Recovery Services Replication to offsite storage vendor

. Migration from server 2003 to 2008R2 financial client

. Managed services ie. Anti-virus

The Greater Kansas City Chamber of Commerce - Kansas City, MO 10/2007 -

5/2011

Systems Engineer / IT Manager

Managed all aspects of day-to-day IT operations, while providing Tier I &

II technical support, administration, strategic planning, process

improvements and project implementations.

. Leverage technology to enhance business productivity through refresh

cycles

. Conversion from physical servers to VMware - maintained VMware

environment

. Migration from Server 2000 to Server 2008 systems

. Minor IIS administration (v7)

. Installation and maintenance of Juniper Gateway

. Maintenance of Exchange 2003 and Exchange 2007

. Installation of FTP server and polices associated with ports

. Created Group Policies, Login Scripts

. Administered and maintained InterTel digital and AVAYA VOIP phone

systems

. Managed and spec'd desktop refresh cycle

Project Management:

. Managed IT move of Chamber from downtown KC to Union Station:

. Established comprehensive 3-year IT plan aligned with overall business

objectives.

. Planned, coordinated, and executed Major IT relocation, including

managing more than 15 vendors; introduced new technologies such as

blown fiber.

. Introduced private WiFi, free public WiFi, IP WiFi cordless phones,

and VoIP technology.

. Installed Disaster Recovery Services plan to a co-location

. Introduced Internet fail-over redundancies

. Wrote Standard Operating Procedures for information technology

operations.

. Prepared technical documentation and Visio diagrams for network

topology.

Henke Manufacturing - Leavenworth, KS 10/2001 - 10/2007

IT / Engineering Support Analyst

Provided technical support and Tier I/II system administration for leading

manufacturer of heavy duty snow-removal equipment, hitches, and

attachments.

. Managed Enterprise Resource Planning replacement project with

responsibility for research, design, budget management, and

implementation.

. Contributed to business operations and performance improvements by

collaborating on design projects, developing databases using Access

and Excel, creating PDF manuals for clients, and leveraging technology

to decrease labor.

. Managed Novell 5 to Server 2003 SBS migration

. Administered Exchange 2003

. Replaced unmanaged switches with managed layer 2 switches

. Installed and administered Juniper Gateway to replace existing

firewall

. Spec'd and rebuilt network infrastructure through server and

desktop/laptop refresh cycle

. Wrote login scripts and Group Policies for user drives

Project Management:

. Migrated from Novell to MS SBS2003;

. ERP research, design and migration

-Earlier technical roles include Senior Technical Consultant with Arthur J

Gallagher, Senior Technical Analyst with Osborn Laboratories, Network

Administrator, EDI Coordinator, and Project Manager with Regional Media

Laboratories (REMEL), and Network / WAN Administrator and Account Software

Integrator with Bannister Bank & Trust-

Education and Training:

Central Missouri State University - Warrensburg, MO

. BSBA, Major in Finance

Certificates:

. Microsoft Server 2003/2008

. Exchange 2003 through 2010

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