Michael J McConnell

**** ******** ***** **.

Mayfield Hts., Ohio 44124

Home Phone 216-***-****

OBJECTIVE

To provide a positive contribution to the company using my

current

skills and experiences while improving and expanding my skills

in a

positive learning environment.

QUALIFICATIONS

Ten + years of Customer Service experience allowing me to

handle

A wide range of customer needs. I am a fast and eager learner.

I am

willing to apply myself to any given challenge. I am prompt

and

willing to assist my colleagues if needed.

WORK HISTORY

08/08-PRESENT Call Center Specialist, American Greetings

Responsible for assisting our merchandisers who set up cards in

various stores with problems that arise during the set up. I

send diagrams to vendors via email or fax. I assist with

installing new computer systems for use by not only the call

center but the field representatives as well.

05/01-05/08 Customer Service Representative, Adelphia Cable/Time Warner

Responsible for troubleshooting in home cable problems, dealing

with equipment hook ups as well as processing requests for

upgraded services, disconnections, installations, and

downgrading

of services. I am also responsible for scheduling appointments

for

technicians to go to customer's residences in the event the

problem can not be solved over the phone.

08/00-04/01 Data Entry/Excel Spreadsheets, Applied Industrial Technologies

Responsible for inputting data from vendors to be used on

company's website into a database as well as making

spreadsheets for the information to be used. Check and verify

all

information that came in with the manufacturer's catalogs.

02/96-07/00 Customer Service Representative II, Progressive Insurance Co.

Responsible for processing telephone requests made by customers

and agents on automotive or special lines insurance policies,

as

well as answering any questions that were presented, or guiding

the customer or agent to the proper personnel for assistance.

12/91-02/96 Data Entry Clerk/Phone Processor, Leichtung Inc.

Responsible for processing orders made by customers over the

phone as well as processing mail order requests. Also, helped

train new employees as well as general upkeep of the computer

system.

12/86-12/91 Quality Control Inspector, Clark Reliance

Responsible for inspecting incoming raw material, as well as

machined parts before delivery. Also created database for gage

calibration and schedule for shipping tools to be calibrated.

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