MANATILOVA SYIEMIONG

DOB: **st Jan'**

Address: F-2640 A, Cell: +841*******

E-Mail: acdqch@r.postjobfree.com

Palam Vihar, Gurgaon.

ACADEMIC & PROFESSIONAL QUALIFICATIONS

Year Degree (or Examination) College (or School) University % / CGPA

(or Board)

2006-2007 Post Graduate Diploma in HRD All India Management 3.3/4

Association, New Delhi

2003-2005 M.A. (English Hons.) School of Languages Jamia Millia 52%

Central University, New Delhi

1999-2002 B. A (English Hons.) St. Mary's College, Shillong North 60%

Eastern Hill University

1997-1999 Class XII (HSSLC) St. Mary's College, Shillong Meghalaya 70%

Board of School Education

1997 Class X (SSLC) K.C. Sec. School, Shillong Meghalaya Board 65%

of School Education

SKILLS & INTERESTS

. Basic Computer Knowledge

. Singing & Music

. Reading

WORK EXPERIENCE Designation/Profile

Duration: 54 months

Sngap Syiem College (Assistant Professor)

1st April'13 - current

Roles and responsibilities

. Guide students who have applied to the college for English honours and

accordingly decide the intake for the semester.

. Instruct and impart knowledge of English literature(Poetry, Fiction,

Criticism, Drama) to the English honours students.

. Improvise English to undergraduates of the college.

. Evaluate and correct assignments of students.

. Provide additional coaching.

Other responsibilities: (Chairperson of the Career guidance

committee in the college)

. Provide counselling and guidance on various careers for students.

. Provide communication skills training to college students.

MetLife GOSC

(Case Manager) 3rd Jul '10 - 30th March'13

Roles and Responsibilities:

. Receive new leave claims from employees for processing under FMLA (Family

Medical Leave Act) or STD(Short Term Disability).

. Review the claims whether employees request were for FMLA (Family Medical

Leave Act) or STD(Short Term Disability).

. Review the claims based on request type: intermittent leaves or

continuous leaves.

. Approval or denial of leaves for FMLA (Family Medical Leave Act) or

STD(Short Term Disability).

Additional responsibilities:

. Coaching new joinees on voice and soft skills.

. Evaluating them at every stage of their learning.

. Achievements at Work:

. Best C-sat for 2010 and 2012

. Employee of the month,July 2011

Hewitt Associates Team

Developer 3rd Oct '07 - 30th Mar '10

Roles and Responsibilities:

. Take care of Employees' Health & Welfare benefits of a Group which I am

aligned to and have been working with. It is a part of health and welfare

benefits that US employees get through their employers.

. Working with the most critical process of Hewitt for spending accounts,

administrator of medical health benefits for top-notch companies in the

U.S.

. Building rapport with customers and providing high quality services;

Solving their queries over the phone and helping them get reimbursed for

their medical benefits.

. Working on projects like Customer-Satisfaction and Quality Awareness,

wherein Building strategies to meet daily and monthly targets and

maximize customer satisfaction.

. Assisting operations managers in carrying out monthly analysis of the

team members on the basis of call monitoring, on the basis of need and

improvements needed in performance.

. Responsible for the development of the agents on production floor as well

as training through regular observation, feedback and performance

discussion.

. Updating schedules for associates for processes & sharing it in team

meetings.

. Maintaining and improving process knowledge through proactive

communication and utilization of available resources.

Additional responsibilities:

. Coaching new joinees on voice and soft skills.

. Evaluating them at every stage of their learning.

Achievements at Work:

Award for the Best Customer Experience

EXTRA CURRICULAR ACHIEVEMENTS/ACTIVITIES

. Participation in School Debate Competitions (2006 Inter-group

competition)

. Participation in Creative Writing (Poetry & Story Writing) (2004 won

the poetry Inter-school competion)

. Participation in Inter School Karate Competitions (won the bronze

medal at the first All Karate Do Association,Shillong)

Contact this candidate