April N.Holtzclaw

*** ********* **, *********,** 28216

704-***-****

acdq87@r.postjobfree.com

Objective:

To provide your company with excellent customer service to customers. As well as working with team members to complete tasks throughout the day, such as coming together to come up with different ideas and promotions that will intrigue customers to continue using services and products.

Express Scripts Inc.

September 2012-Current

My daily responsibilities are to assist members by explaining their benefits prescription plan, deductibles, out of pockets, and plan caps. I also place orders to refill mail order prescriptions. All of this is done by taking inbound calls from members and doctors' offices, as well as medical benefit offices'.

AT&T Communications-Customer Service and Sales Representative

April 2009-May 2011 Full Time

My daily responsibilities were to service the customer with billing questions and concerns they might have with their services and products. Once I handled the customer's request, I would transition to upgrade the customer's service with products that they would benefit from to get more services for their money as well as helping to gain revenue for AT&T Corporations.

Wells Fargo Home Mortgage-Post Closer/Customer Service

January 2008-April 2009 Full Time

My duties consist of processing closing documents that are executed by the borrower

at home, who are refinancing their property. I also take inbound calls to assist the borrowers with the signing of their closing documents. After the documents have been processed, I often help my team members by making outbound calls to send in any additional documents that are needed or that the borrower missed signing.

Windstream Communications-Customer Service/Sales

April 2004-August 2007 Full Time

My responsibilities were to take inbound calls daily assisting customers with explaining

their phone bills as well as adding new services at their request. It was also my responsibility to offer and upgrade their services by offering broadband internet,calling packages, and digital tv packages. When needed I would assist our offline team with placing service order request and making outbound calls to update addresses and offer products and services.

The Charlotte Observer(KPC Research)Phone Interviewer February 2003-April 2004 Part Time

As a Phone Interviewer I made outbound calls to conduct surveys with people. The surveys would range from questions about where people shopped, what articles were they interested in reading in different newspapers and magazines, and the services that were Provided by Duke Power in clearing the neighborhood of trees that were too close to power lines.

References:Provided upon request

Education:

*Graduated from East Mecklenburg High School-Class of 2000

*I currently attend University Of Phoenix to obtain my Associate's Degree in Business and Administration.