Karlene Hylton Ming

*** ******** *****

Freeport, NY 11520

Email:acdq5a@r.postjobfree.com

Home 516-***-**** Cell 917-***-****

Summary of Qualifications

• Experienced Office Administrator

• Enthusiastic and Professional appearance and Manner

• Excellent customer service and data entry skills

• Experienced Help Desk associate responding to a high volume of customer calls

• Call Center Environment

• Ability to manage multiple tasks in a pressured environment

• Fast learner, able to learn new things quickly

Professional Experience

Broadridge Financial Solutions, Inc. Brooklyn, New York 1987-2012

Data Entry Operator/ Support Administrative (10/2009-08/2012)

• Provided administrative support including filing, scanning, coping, faxing, distributing mail

• Verified postage usage for all jobs processed within the facility

• Maintained office supply and equipment inventories

• Managed attendance, payroll, invoices and ordering of supplies for the department

• Updated department reports and database systems and created a variety of reports in specified

formats

Branch Distribution - Customer Service/Coordinator (03/1987 – 10/2009)

• Coordinated Kit Collations for Distribution

• Maintained time cards for HR payroll

• Updated all new publication items and ensured all retention schedules are accurate in the system

• Prepared monthly inventory reports (Word and Excel)

• Maintained and updated department office files

• Provided training to new employees on different software

• Responded to customer inquiries and requests

Education

Crown Business School- Major: Office Practices

Computer skills

• File Maker Pro, Excel, Word, Outlook, Windows XP 2010, Pitney Bowes systems (Insite, DF

Works and OMS) Dashboard, and SBLINX, Scanners

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