Mark Anthony Paule

**** ********** ****** * Manteca, California 95337

Phone: 209-***-**** * Email: acdq4i@r.postjobfree.com * http://www.linkedin.com/pub/mark-paule/17/27a/38a

Professional Summary

Extensive experience as a Business Analyst/Project Manager working on various complex operational and IT projects.

Strong analytical and problem solving skills. Strong elicitation of business requirements and writing project scope and

business requirements documents. Strong ability to develop and document As-Is and To-Be business processes flows.

Advanced Excel skills utilizing pivot tables and vlookup formulas to perform analysis and develop metrics. Excellent

verbal and written communication skills. Effective interaction with cross-functional business and development teams.

Experience

Cisco Systems March 2013 – January 2014

Business Analyst – Contractor, NTT Data

Analyzed business and systems processes as part of the implementation of a new SMART licensing software project

within the Global SW Supply Chain Organization

* Documented the As-Is Cisco Software Fulfillment process and developed To-Be process flows for implementing new

SW products and licenses.

* Assessed Entitlement Provisioning process with subject matter experts and identified cross-functional dependencies

Business Analyst – Contractor, TEKSystems

Analyzed the As-Is business processes and determined Scope for migrating Cisco’s Capital Pre-Owned Equipment

ordering and fulfillment processes from a third party vendor into Cisco’s internal processes and tools within Cisco’s

Services organization.

* Identified impacts to services quoting, ordering, fulfillment, and returns business processes and systems and made

recommendations that determined the scope of the project.

* Wrote the Services Project Scope Document (PSD).

* Documented the As-Is business processes and developed the To-Be processes for ordering and fulfilling Cisco Capital

equipment.

Cisco Systems October 2011 – January 2013

Project Manager/Business Analyst – Contractor, Netpace, Inc.

Managed the Impact analysis of multiple Cisco global projects that enable customer support services for new Cisco

buy/sell entities in other countries within the Customer Partner Experience organization.

* Collaborated and liaised with cross functional team and made recommendations to develop exception processes.

* Coordinated with Support teams to ensure processes met local legal requirements.

Sr. Business Analyst – Contractor, Neocortex, Inc.

Analyzed Cisco Commerce Workspace (CCW) tool’s As-Is business processes for the optimization and adoption of the

CCW tool and the implementation of Cisco’s new Guided Deal Registration process within the Channels organization.

* Elicited business requirements and captured detailed requirements for the business requirements document (BRD).

* Hosted BRD review and approval sessions and managed issues to resolution.

* Collaborated with business operations teams and served as the liaison with the IT solutioning team to write project

BRDs and use cases.

* Analyzed the As-Is Quote-to-Cash business processes to develop To-Be Process flows implementing GDR.

Cisco Systems December 2010 – August 2011

Sr. Business Analyst/Project Manager – Contractor,

Managed end to end Install Base and Service Contract data migration as part of the M&A Integration process within the

Cisco Services organization.

Mark Anthony Paule 1

* Analyzed and prepared acquired companies’ IB data for migration and ensured data quality and accuracy by cleansing

and de-duping raw data through Excel pivot tables and vlookups.

* Managed full data migration for three acquisitions.

* Developed Install Base Service Agreement data migration playbook covering end-to-end migration process.

VMWare, Inc May 2010 – October 2010

Sr. Business Systems Analyst – Contractor, Insight Global, Inc.

Coordinated and managed Service Contract and Install Base data migration projects within the Global Services and

Support IT organization.

* Gathered requirements from service sales and support teams and wrote BRDs for IT Solutioning.

* Performed data analysis on Oracle Service Contracts and created pivot tables to perform data analysis and cleansing

activities to ensure data accuracy that led to the successful migration of two acquisitions.

* Developed loader files that increased efficiency for migrating data from acquired company’s CRM system into Siebel.

Cisco Systems October 2007 – January 2010

Project Manager – Mergers and Acquisitions Integration Management Office (IMO)

Managed Acquisition Integration project plans and developed Acquisition Integration processes, maintained tools, and

provided support to the Acquisition Integration team within the Corporate Development Integration organization.

* Fast tracked project implementations by developing integration project baseline templates.

* Developed detailed project plans with cross-functional teams and tracked projects to completion.

* Created status reports and coordinated weekly status update review session with the Integration team.

Palm Inc. December 2006 – October 2007

Sr. Business Analyst - Reverse Logistics

Gathered and analyzed raw repair data from multiple databases to produce weekly repair status metrics as part of the

Repair Reverse Logistics organization.

* Produced Business Objects reports and performed SQL queries to extract raw data for repair line metrics.

* Coordinated the implementation of Engineering Change Orders (ECOs) with Change Control Board (CCB) for updating

repair Bills of Materials (BOM).

* Developed Excel pivot table reports that reduced the repair plan backlog by 2000 units.

Cisco Systems May 2003 – December 2006

Program Manager – Contractor, Supply Chain Alliance, Inc.

Managed Cisco’s day to day Contract Manufacturer Excess and Obsolete (CM E&O) program within the World Wide

Reverse Logistics organization.

* Optimized CM E&O program and achieved ISO certification.

* Reduced cycle time to close Cisco Purchase Orders and payments to CMs from three months to one month.

* Developed resale programs that generated average quarterly revenue of $500k

Education

* Bachelor of Science (Business Management), University of Phoenix, Pending

* ESI Project Management Master’s Certificate, George Washington University, June 2006

Computer Skills

Microsoft Access, Excel, Word, PowerPoint, Outlook, Project, Visio, Business Objects, SQL, IBM M&A Accelerator,

SharePoint, Mindjet Mind Manager, WebEx and Web Office, Adobe Acrobat, Snagit, CCW, CSCC, eDelivery, Jigsaw

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