Katherine Lennox

**-** ********** ****

Barrie, ON, L4N 9E1

acdq3b@r.postjobfree.com

647-***-****

Twilingate International

*** ******** ****, **** *

Barrie, Ontario

L4N 9A8

To whom it may concern,

Recently while searching for my next career path, I came across the position of “Entry Level

Event Manager” within your company. Instantly I felt enthused to apply for this position because this is

exactly what I was looking for along this journey of employment. I am an outgoing, confident woman

with a backing in both the automotive and financial world. I feel as though that understanding would

make me an asset to the company. One of the reasons I am most specifically interested in your company,

is because of your clients. Programs like D.A.R.E Canada and the Breast Cancer Society of Canada have

indirectly affected my life through the lives of those I love and that are still here today because of said

programs.

I am a self-motivated individual with a strong work ethic. I believe that the job is not complete

until we have surpassed client expectations, and for that reason I have dedicated my career into honing in

on perfecting the client experience. Through my numerous customer service positions over my

professional career I have come to have a greater understanding on finding the want within the need.

Using that within the company would be an asset because it would ensure client satisfaction, even when

negative situations arise.

I am committed to excellence without compromising integrity, individuality and positivity. I know

that teamwork and dedication can move more than one can do alone. With that, I provide my resume.

Although my positions have not been in a direct marketing environment, what I have, and what I have

learned through my positions, has taught me an insurmountable abundance of skills and knowledge that I

believe would carry wonderfully into your rapidly expanding company. I look forward to discussing my

qualifications for this position with you at your earliest convenience as I am available to start

immediately. I am available by phone and email at anytime and I look forward to hearing from you.

Kind regards,

Katherine Lennox

Katherine D. Lennox

28-90 Sovereigns Gate Barrie, ON L4N 9E1

Telephone: 647-***-**** Email: acdq3b@r.postjobfree.com

Profile Summary

Self motivated, able to complete tasks efficiently & thoroughly

Client oriented, thrives in stressful and time sensitive situations

Takes direction well, respects those of authority and senior

Thrives in positions of diversity, creative difference and in unique situations

Career driven, strives for success both personally and professionally

Skilled in TSYS system, financial systems, Microsoft office

Completed vulnerable Sector Check/ Criminal record check October 2013

Career History

Royal Bank of Canada April 2013- March 2014

Cards Advisor, Sales and Service, Inbound Call Center

Career highlights: Client facing role, making every call a positive experience for client, by using problem

resolution and delivery on client solutions all while executing a 21 pt “client experience map” which

promotes an ideal phone call in the financial business world. Maintaining efficiencies of 340 seconds on

average per phone call, as while maintaining a sales average of approximately 26%. Maintained calm

demeanor during heated or difficult situations, always assuring client’s needs are overly satisfied.

Handled a variety of situations, taking approximately 60-70 phone calls per day. Also headed up

committees for a better working environment, including recognizing peers and establishing a bench mark

for success within the business by completing quarterly reports on specific employees who went above

and beyond their normal duties.

Whiteoak Ford Lincoln Sales Ltd January 2012- April 2013

Sales assistant, Dealership

Career highlights: Client facing role, as well as internal support for managers and owners of dealership.

Sales focused environment. Main duties include assisting with dealer trades, locating vehicles for

potential resale to public, preparing documents, outbound calls to existing clients and lost clients for

potential retention and growth, as well as assisting with reception and front desk duties. Often completed

light housekeeping duties including but not limited to: organizing, copying, filing, and printing deals for

finance managers.

Mitsubishi Canada

Customer Service Representative, Special Events April 2012- April 2013

Career highlights: Providing knowledge and logistics to the general public on the fully electric I-MEiV, as

well as filling out public liability forms, and supervising test drives while in the vehicle with clients. In

the second term, added a supervisory role over other CSR’s, managing break times, as well as positions

within the show in order to maximize efficient client service, as well as provide a smooth carry through of

information and test drives.

Barrie Nissan October 2011- December 2012

Night reception, Dealership

Career Highlights: Answering phones in a polite, friendly and professional manor. Directing potential

clients to specific sales representatives as well as the service department were also part of the position.

Thornton ice cream parlour & resteraunt Summers, May- October 2008, 2009, 2010

Assistant manager

Career Highlights: Quickly and efficiently serving clients in a professional manor, memorizing

procedures on how to make different desserts, as well as taking inventory and re-ordering product in time

to minimize excess waste and maximize profitability. In charge of interviewing and training new hires,

ensuring proper safety is taught. Closed out the cash register and store at the end of the night, as well as

opened the store in the morning. Also handled all cleaning including sanitizing, dusting, washing and

more.

Education Summary

Automotive Marketing – 2 year diploma program Sept 2010- august 2012

Georgian College- Barrie (Automotive Business School of Canada)

Course completion: English, Finance, Statistical Analysis, Automotive technology, aftermarket business,

microeconomics, DMS: parts and service, Fixed operations. I also completed 2 co-op work terms.

General Education- Diploma September 2006- June 2010

Innisdale Secondary School- Barrie, ON

Completed high school, recognized for achievement with community service, received governor generals

award for volunteer history, totaling over 600 hours worth of free labour.

Volunteer history

Junior Achievers of central Ontario October 2013- February 2014

Royal bank of Canada head office, high school program

Details: Junior achievers of central Ontario is a program dedicated to inspiring and encouraging the

entrepreneurial desire within those the age of 14-17. Main focus is on building a business from the very

beginning, including creating a business plan, product, marketing scheme, and selling product at trade

shows. At the end of the 4 month program, liquidating the business and dividing profit. Teaches youth that

although they may be young, they’re abilities and thoughts are the gateway to the future.

Georgian College Automotive Show September 2010, June 2011, and June 2012

College campus, visitor attraction

Details: During this time, general public would be able to view a multitude of manufacturers, lead

completely by students in different roles. The first 2 years, I acted as a CSR- product representative, both

on Team Honda, and Team Special Events. In 2012, I received a leadership role, and became Captain of

Team Hyundai, in switch I became liaison to the company itself, as well as managed 8 CSR’s all while

still delivering on friendly and professional customer service.

Contact this candidate