VALERIA BRADLEY

***** **** ****** ****, **** ****4

440-***-****

acdq36@r.postjobfree.com

PROFESSIONAL SUMMARY

• Over 5+ years of experience in training and development, employee assessment and supervision

in healthcare, and retail and food services environments.

• Demonstrated strong leadership skills and team building.

• Customer focused, and highly organized complement with the ability to work effectively in a fast

paced and environment.

• Dependable team player.

Skills

• Working in a highly customer service oriented environment for 15+ years.

• Pride myself with always satisfying my customers with their present concerns.

• Chosen by management to be trained for upper level management and human resources including

hiring, training and development and employee assessment.

• Training and development: Analyzed employee work processes and strengths. Initiated

improvement processes to advance employees. Implemented hands on training which also

included addressing employee issues.

• Completed daily and weekly inventories, ordered supplies accordingly

EXPERIENCE

McDonald’s, Elyria, Ohio 6/2013-3/2014

Crew Trainer

• Trained and oriented up to 30 crew members in job requirement and improvements.

• Explained detailed instructions on work processes.

• Motivated staff to work effectively as a team.

Avon Urgent Care, Avon, Ohio 4/2011-6/2013

Medical Assistant

• Demonstrated the ability to relate well with both staff and patients.

• Resolved issues with patients with a high degree of satisfaction.

• Took initiative to make sure that operation ran smoothly and efficiently.

• Worked with highly confidential patient information.

• Highly adaptable in working in faced paced environment and crisis situations.

• Concise and effective communication skills a must to meet patient needs and work in cross-

cultural environment.

McDonald’s, Westlake, Ohio 10/2007-4/2011(same as pervious)

Crew Trained

• Trained and oriented up to 30 crew members in job requirements and improvements.

• Explained detailed instructions on work processes.

• Motivated staff to work effectively as a team.

Pacific Bell (Taco Bell)/Yum Foods, North Olmsted, Ohio 8/1998-10/2007

Manager

• Chosen by management to be trained for upper level management and human resources including

hiring, training and development and employee assessment.

• Assured safety and certification standards were met.

• Supervised up to team of 8 during all shifts.

• Training and development: Analyzed employee work processes and strengths. Initiated

improvement processes to advance employees. Implemented hands on training which also

included addressing employee issues.

• Successfully scheduled staff to meet high volume needs and labor costs.

• Delegated positions based on company needs and skills of workers.

• Completed daily and weekly inventories, ordered supplies accordingly.

Technical Skills

• Courses in Medical Terminology, Body Systems and Function, Diseases, Research, Forensics,

Biological Evidence

• Certified in AHA BLS, Phlebotomy

• Computer skills: MS Word, Excel, PowerPoint, Outlook, and Internet Explorer

EDUCATION

Lorain County Joint Vocational School, 2010

Certified Phlebotomy (500 successful draws)

GPA: 3.50

Lorain County Community College

General course study

Everest College (Summa cum Laude)

Associate of Criminal Investigations, 2007

GPA: 3.98

Continued Education

University of Phoenix

Bachelor of Science in Business with an emphasis in Human Resources

Expected date of graduation 11/2017

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