JOAO MERCADO

***** ** ** **** *****, FL *****

786-***-****

acdq1s@r.postjobfree.com

Objective

To be part of a proactive and energetic team, where I can continue enhancing my customer service abilities and

contribute to build and maintain long term professional relationships with clients.

Experience

10/2011 - Present

Real Living-First Service Realty

Miami, FL

Residential/Commercial Specialist

-Present purchase offers to sellers for consideration.

-Act as an intermediary in negotiations between buyers and sellers using social perceptiveness and persuasive

skills.

-Compare a property with similar properties that have recently sold to determine its competitive market price.

-Advise clients on market conditions, prices, mortgages, legal requirements, environmental issues and related

matters using critical thinking skills.

-Promote sales of properties through advertisements, open houses, and participation in multiple listing

services.

-Accompany buyers and sellers during visits to and inspections of property to ensure proper asset

management, as well as advising them on the suitability and value of the homes they are visiting.

-Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and

leases.

-Using several databases to research, input and analyze data related to real estate properties, sales and

marketing, and market trends.

-Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and

conditions of purchase agreements are met before closing dates.

-Interview clients using active listening and service orientation to determine what kinds of properties they are

seeking according to their space requirements and budgets.

-Coordinate property closings, overseeing signing of documents and disbursement of funds.

07/2008 - 04/2012

Bureau of Prisons/ Federal Correctional Institution

Miami, FL

Correctional Officer

-Direct supervision, care and correctional treatment of male inmates in a federal correctional setting in

accordance with established policies and procedures.

-Protect the health, safety, privacy, or best interest of the public, staff, or others who may be at risk.

-Observe conduct and behavior of inmates to de-escalate tension and prevent disturbances and possible

escapes.

-Inspect locks, doors and gates for tampering.

-Search inmates and cells for contraband articles and account for property.

-Investigate and gather factual and intelligence data in order to prepare written incident reports concerning

inmate disturbances and injuries.

-Complete checklists and contingency actions in responding to incidents, emergencies, and hostile or

potentially hostile actions under close supervision.

-Worked in Control Center/Dispatch for 4 years answering phone calls from public, as well as staff members

from within the institution. Also tasked with dispatching available Correctional staff to prison disturbances,

and notifying outside Law Enforcement/ Rescue Personnel when needed.

09/2008- 10/2011

The Keyes Company

Miami, FL

Residential/Commercial Specialist

-Present purchase offers to sellers for consideration.

-Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

-Compare a property with similar properties that have recently sold to determine its competitive market

price.

-Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

-Promote sales of properties through advertisements, open houses, and participation in multiple listing

services.

-Accompany buyers during visits to and inspections of property, advising them on the suitability and value

of the homes they are visiting.

-Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and

leases.

-Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms

and conditions of purchase agreements are met before closing dates.

-Interview clients to determine what kinds of properties they are seeking.

-Coordinate property closings, overseeing signing of documents and disbursement of funds.

06/2007- 07/2008 Platinum Plus

Miami, FL

Floorman/Bouncer and Barback

-Patrols place of entertainment to preserve order among patrons and protect the property.

-Warns patrons guilty of infractions and evicts them tactfully from premises if they become unruly.

- Calls police if unable to quell a disturbance.

Barback

- Restocking liquor.

- Refilling ice bins.

- Replacing kegs.

- Cutting garnishes.

- Clearing away and washing empty glasses.

03/2005 - 05/2007

Kent Security Services

Miami, FL

Lead Security Officer

-Assigned shifts at various locations according to job requirements and worker's abilities, skills and

experience.

-Observed workers in performance of duties to evaluate progress and to correct inefficient work practices.

-Trained and managed a team of new hires and achieved significant improvement in their productivity.

Education

1995-1999

Gardiner High School

Gardiner, ME

High School Diploma

2008 North

Gold Coast School of Real Estate

Miami Beach, FL

Real Estate Sales Associate Licensing Course

Community Association Manager Certification Course

Federal Law Enforcement Training Center

2008

Glynco, GA

Federal Law Enforcement Correctional Training

Languages

English

Spoken

Written

Read

Advanced

Advanced

Advanced

References

References are available on request.

Contact this candidate