PROFESSIONAL OBJECTIVE:

Seeking a senior-level position where my strengths will be utilized to improve staff efficiency and management

effectiveness.

EDUCATION:

LIBERTY UNIVERSITY December 2013 to present

MA, Human Services Counseling

LIBERTY UNIVERSITY September 2009 to December 2013

BS, Psychology/Christian Counseling

1ST PROFESSIONAL REAL ESTATE SCHOOL. November 1997

Principles and Practices of Real Estate

PHILLIP JUNIOR COLLEGE. November 1987

Associates Degree, Accounting

HONORARY DOCTORATE OF DIVINITY DEGREE

CERTIFIED CHRISTIAN LIFE COACH

CERTIFIED PASTORAL COUNSELOR

CERTIFIED PROFESSIONAL COACH

CERTIFIED LEADERSHIP COACH

CERTIFIED MARRIAGE COACH

CERTIFIED FINANCIAL COACH

QUALIFICATION HIGHLIGHTS:

• Sixteen years in the real estate and financial industry.

• Recognized as REO expert in the real estate industry

• Handled many projects simultaneously with minimal stress.

• Easily establish rapport with people of all ages, cultures, and philosophies.

• Skilled in organizing events.

• Strong communication skills.

• A quick learner who enjoys keeping current with new developments in my field.

• Nine years in the financial industry

• Possess excellent interpersonal, analytical, and organizational skills.

• An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential

• Ability to build collaborative and complex client relationships.

• Excellent oral and written communication skills including the ability to effectively communicate and interact

with clients.

• Proactive work style.

• Ability to work as a team member, communicate effectively, and work independently

• Ability to manage multiple responsibilities, priorities, tasks and projects simultaneously and within specified

deadlines and effectively present information that are needed.

• Ability to efficiently and effectively handle multiple projects.

• Ability to respond quickly, thoroughly handle concerns and/or complex situations.

• Ability to develop marketing strategies for building collaborative relationships with individuals, businesses,

and communities.

• Worked on critical projects to analyze and managed reports.

• Ability to interpret HUD regulations and guidelines

• Have understanding loss mitigation policy and procedure programs available to homeowners.

• Knowledgeable of accounting and auditing concepts and practices to perform the required assignments

• Ability to analyze facts to get a satisfying conclusion.

• Ability to write clear, effective, and concise written reports.

• Experience in analyzing facts in contracts and drafting contract provisions if necessary.

• Have the ability to coach and mentor at any given time.

• Knowledge of methods and techniques used for therapy and counseling.

• Ability to conduct effective interview group sessions as well as individual sessions with patients using

critical thinking and good writing skills to understand and prepared case history of the patient’s behavior

during conversation to psychologist, mental health counselor, or to psychiatrist for evaluation.

• Knowledge of group and organizational behavior.

MILITARY SERVICE:

United States Army 11/87 to 11/91

WORK EXPERIENCE:

Horizon Healthcare Brookfield, WI 08/2013-12/2013

Psychology Internship

Applied psychological explanations to observed behavior patterns.

Identified relevant behavior patterns within the context of the internship.

Intakes and assessments on new patients were taken along with medication check on current patients.

Interviewed patients, reviewing patient chart records, and conferring with psychologist for the

evaluation of the mental condition of patient.

Conduct effective interview group sessions as well as individual sessions with patients using critical

thinking and good writing skills to understand and prepared case history of the patient’s behavior during

conversation to psychologist, mental health counselor, or to psychiatrist for evaluation.

Interviewed clients to establish the nature and extent of concerns/issues.

Women of Victorious Living Oklahoma City, OK 03/2011-present

Certified Professional Coach & Mentor

Help individuals, families, couples to establish priorities, set goals, and construct concrete plans to

achieve those goals.

Provide quality, active support necessary for the individual, family, or couple to realize their full

potential to accomplish any goal and move toward the goals.

Hold them accountable and help them monitor their progress, including handling setbacks.

Amerisave Mortgage Oklahoma City, Ok 07/2007 – 12/2009

Regional Sales Director

Responsibility for achievement of the individual sales revenue targets

Engage with partners to drive new opportunities

Develop and manage a pipeline of opportunities that meets or exceeds established thresholds

Set credit policies, credit lines, procedures, and standards in conjunction with senior managers.

Analyze potential loan markets and develop referral networks in order to locate prospects for loans.

Century 21 A Northwest Realty Oklahoma City, OK 12/2002 – 02/2008

Realtor

Marketing properties utilizing sound planning, professional ethics, persuasive skills, and a strong company

support system.

Developed close relationships with area realtors, builders, boosting referral network and promotion of

neighborhoods and builders.

Developed an excellent rapport with several custom builders.

Developed a relationship with lenders in the REO department for foreclosed homes.

Managed VA, Fannie Mae, HUD, and Freddie Mac REO properties.

Helped clients determine the value of property they want to sell

Provided prospective clients with information that can help them identify areas to look for property

Negotiated purchase agreements and act as an intermediary in negotiations between buyers and sellers,

generally representing one or the other

Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and

conditions of purchase agreements are met before closing dates.

Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and

leases.

Appraise properties to determine loan values

SCC Mortgage Oklahoma City, OK 04/2005 – 05/2006

Loan Officer

Marketing to prospects for mortgage loans.

Build lasting relationships.

Approve loans within specified limits, and refer loan applications outside those limits to management for

approval.

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting

loans.

Neighborhood Restorations Oklahoma City, OK 04/2002 - 07/2009

Owner/Mortgage Field Specialist

Hired, trained mortgage field specialist for different positions within the company.

Contracted with several REO banks to managed VA, Fannie Mae, HUD, and Freddie Mac REO foreclosed

properties.

Services included initial home inspection, debris removal, roof repairs, lawn services, and any other repairs

that are needed to bring the property to marketable conditions.

Assist contractors in clarifying issues on repairs based on the requirements given from banks for REO

properties.

Monitor contractors performance for compliance with applicable laws and inspections on REO properties

When banks are requiring repairs on REO properties; assistance, analyze, and evaluate cost from contractor

proposals are done; completed work is reviewed closely to verify for accuracy.

Performed audits and analysis to determine the basis for cost, price, or cost reimbursement from contractors

on REO properties.

Quarterly audits were done on properties to report expected issues as well as reports of resolutions.

Review inventory on a monthly basis

Evaluate unit cost prepared in contractor proposals by contractors

Adfitech Edmond, OK 02/2002 – 11/2002

Senior Mortgage Audit Underwriter

Quality Control audits on mortgage files from mortgage companies making sure everything is in

compliance.

Re-verify all information in a loan file for completeness and accuracy of legal documents.

Reviewed and prepared all underwritten loan files for fraud or documentation discrepancies.

Insure that lending institutions are conforming to FNMA, FHLMC, FHA and VA policy and procedures

and complying with investor guidelines and requirements.

Neighborhood Housing Services/OKC, Inc. Oklahoma City, OK 03/2001 – 02/2002

Lending Programs Coordinator

Responsible for overall operation of Rehabilitation Loan Programs.

Implemented the organization’s Rehabilitation Loan Programs including marketing, loan origination, loan

counseling, evaluate the borrowers eligibility for programs, draw loan docs, oversee closing docs, loan

processing, and loan underwriting.

Design and implementation of marketing campaign to target neighborhoods and customers.

Planning and implementation of resource development for loan capital and operating funds.

Legend Financial Group, Inc. New Orleans, LA 6/1998 - 8/2000

Branch Manager

Responsible for new business development, expanding client relationships and exceeding sales goals.

Management of 4 sales people and 3 processors to increase sales production and ensure existing business

expansion along with new business development.

Hired, trained, and motivated sales organizations, developed new incentive and compensative package that

enabled both company and employees to prosper while minimizing turnover.

Assisted Loan Officers in growing their individual loan production through the development of new

relationships with Realtors, Builders, CPA’s, Financial Planners, and others.

Kept up to date with changing rules, regulations and guidelines from FNMA, FHLMC, FHA, and VA in

addition to other investors.

Underwrote, approved, closed and denied all types of residential and commercial loans.

Negotiated pricing, terms and conditions with Loan Officers and mortgagors.

Kept informed of all origination, processing, appraisal, underwriting and closing requirements for both

company and investor guidelines pertaining to both government insured and privately insured mortgages.

Generated monthly reports and pipeline reports to the corporate office.

Prepared payroll.

Prepared accounts payables and accounts receivables

Ability to evaluate and verify loan applications as well as determined the clients capability to repay the loan.

Achievements

The New Orleans branch was fourth in the 1999 sales production out of 120 branches with an $8.6

million closed mortgage volume by year end.

Exceeded sales goals for the last 4 out of 7 months.

Primerica Financial Services Harvey, LA 9/1997 – 11/1999

Financial Consultant

Marketing Financial Solutions, solving the fundamental problems that keep families from achieving debt

freedom and financial independence.

Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an

ongoing basis

Explain and document for clients the types of services that are to be provided, and the responsibilities to be

taken by the personal financial consultant

Recommend strategies clients can use to achieve their financial goals and objectives, including specific

recommendations in such areas as cash management, insurance coverage, and investment planning

Analyze financial information obtained from clients to determine strategies for meeting clients' financial

objectives

Coldwell Banker-Greg Huskey, Inc. Gretna, LA 4/1996 to 11/1999

Realtor

Marketing properties utilizing sound planning, professional ethics, persuasive skills, and a strong company

support system.

Developed close relationships with area realtors, builders, boosting referral network and promotion of

neighborhoods and builders.

Developed an excellent rapport with several custom builders.

Developed a relationship with lenders in the REO department for foreclosed homes.

Helped clients determine the value of property they want to sell

Provided prospective clients with information that can help them identify areas to look for property

Negotiated purchase agreements and act as an intermediary in negotiations between buyers and sellers,

generally representing one or the other

Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and

conditions of purchase agreements are met before closing dates.

Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and

leases.

Appraise properties to determine loan values

Advantage Mortgage Services New Orleans, LA 11/1996- 6/1998

Sr. Loan Officer

Kept informed of trends, changes and developments in the local real estate market.

Kept up with what competitors are doing.

Responsible for the overall customer interaction and interface with all parties involved on each individual

loan that is originated from application to closing including, but not limited to: counseling and pre-

qualifying potential home buyers, taking complete and accurate applications, obtaining all necessary support

documents along with the appropriate fees and lock-in information.

Overseeing the loan process by monitoring loan status and ensuring conformity with terms.

Luther Speight & Co. New Orleans, LA 9/1993-11/1996

Executive Assistant

Responsible for all administrative/clerical functions of this small accounting firm whose clientele consists

largely of real estate developers, large home health agencies, and The City of New Orleans.

Created correspondence; tallied monthly projects and office expense reports.

Coordinated word processing assignments for entire staff.

Coordinated audit engagements; assisted in preparing monthly financial reports and Quarterly budget

reports, including cash flow statements, balance sheets, posting information, and balancing general ledgers,

and preparing accounts receivables and accounts payables.

Scheduled internal appointments, meetings, and telephone conferences.

Provided one on one administrative support to the President

Assisted in daily operations of Planning.

Created clear, concise correspondence, brochures, reports, and training materials.

Star Casino New Orleans 10/1992 - 8/1993

Administrative Assistant to Controller

Managed office - coordinating responsibilities to meet the needs of all parties, ensuring smooth

functioning.

Composed correspondence.

Responsible for executives travel schedules and appointments.

Set up and maintain central filing system for accounting department.

Assisted in monthly financial reports.

Conduct research, assemble and analyze data to prepare reports and documents.

Arranged and coordinate meetings and events.

American National Insurance Metairie, LA 10/1985 - 9/1987

Secretary

Set up and organized office; typed case reports, set up spreadsheets.

Answered customer calls and directed them appropriately.

Handled all composed correspondence using Dictaphone transcription.

Prepared and managed correspondence, reports and documents

Organized and coordinated meetings, conferences, travel arrangements

Organized internal and external events

Set up work procedures.

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