Joe Chanaa

acdprg@r.postjobfree.com

Cellular # 972-***-****

Carrollton, TX

Seeking a challenging position in the information technology field to

utilize and enhance my education and experience.

EXPERIENCE

Datalink Bankcard Services

Richardson, Texas Systems Administrator

Feb. 2012 - Present

. Administering and maintaining corporate infrastructure and WAN.

. Installing and upgrading computer software and network equipment in

server rooms and work stations.

. Administering and maintaining Proprietary Systems developed in house

as well as all other operating

Systems.

. Performing basic and complex trouble shooting, backup, archiving, and

disaster recovery.

. Supporting IT services such as Trend Micro Business Security Server,

Windows Server Update Services (WSUS), VERITAS Backup, & GFI LANguard

security log monitoring.

. Administering MS Exchange, Active Directory, & Application servers.

Terra IT Support

Specialist April 2008- Feb 2012

DFW locations, Texas

. Provided installation, maintenance, and repairs on POS (Point of Sale)

equipment for multiple locations within DFW region to assure success

of business operations.

. Network Administrator & support for Windows Server 2008 and Windows 7.

. Performed Tier II work on products and services of medium-high

complexity. Tier II products include servers and peripherals, printers

and, networks and software.

. Experience with Point of Sale Systems (Micros & Future POS).

. Implemented new technology solutions to enhance business efficiency

and performance.

Sagiss Network Administrator

Feb 2007- April 2008

Irving, TX 75063

. IT support for Client's Servers, workstations, and mobile devices and

Network.

. Network Administration for Windows server 2003, MS Exchange 2003, &

Blackberry Enterprise server

. Configuration of security devices such as Watch Guard and SonicWall.

. Managing tools such as Postini email filtering and Asigra online

backup.

. Supporting Terminal servers, Citrix, Netware 6.0, and multiple of

desktop and server applications.

Utilized applications such as Kaseya to manage entire client's network

infrastructure

. Duties include Remote Support, Network Monitoring, and Backup and

disaster recovery.

. Help desk, anti-virus and spyware removal.

Architel IT Support Engineer

Feb, 2005-Jan 2007

Dallas TX 75207

. Support for Servers, Workstations, and Pocket PC.

. Diagnosing, troubleshooting and resolving software and hardware

problems, including servers and Networking.

. Managing Help Desk Support and coordinating customer's requests

according to importance. Answering, evaluating, and prioritizing

incoming calls, emails, and requests for assistance from users

experiencing problems with hardware, software, or networking.

. Researching various problems to provide appropriate responses,

advanced troubleshooting and assisting users through advanced

procedures.

. Ability to Configure and Troubleshoot Wireless LAN, Cisco Client VPN

Configuration, Knowledge and Use of Active Directory.

. Participating in IT projects assigned by administration.

. Remotely monitoring client's network and servers using various

software applications.

. Support of client's email software and troubleshooting issues with MS

exchange, Outlook, and Blackberry.

. Configure, install, and troubleshoot Network devices such as routers,

switches, and firewalls.

. Support for MS windows XP Professional, MS office 2003, Adobe

professional 6.0, MS Server 2003,

. Symantec Antivirus Corporate edition, Websense corporate edition, and

many more.

. Troubleshoot, install, and configure network printers.

AC Computer Innovation IT Support Manager

1994- 2005

Farmers Branch, Texas

. Computer sales, marketing, and telephone support.

. Providing software and hardware support for small businesses

. Performed network administration duties in Windows environment

NT4.0/2000/2003.

. Performing installation and configuration of PC hardware and

software

. Building computer systems such as workstations and servers as

required per customer specifications

. Troubleshooting of LAN/WAN issues involving TCP/IP protocol.

. Software and hardware troubleshooting on desktops and servers.

. Technical Consultant: provided technical recommendations to enhance

the

. Computing power and Internet presence of small businesses.

. Maintained desktop security utilizing various hardware and software

solutions

Lane service company Field Service

Technician 1991-1993

Houston, TX

. Serviced North Texas major hospitals.

. Repair and maintenance of computerized pharmacy machines.

. Repair of medical systems.

. Serviced Tele-communication systems.

Refraction Technology Associate Design

Engineer 1988-1990

Dallas, Texas

. Digital & Analog Circuit Design for data Acquisition Systems.

. Experience in the design, test, quality control, and assurance of the

company's R&D and Manufacturing processes.

EDUCATION

Oklahoma State University, B.S. Degree in Electrical Engineering.

May 1985

University of Texas at Arlington, graduate studies in computer science

1986-1987

CITIZENSHIP: U.S. Citizen

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