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Customer Service Supervisor

Location:
Fort Washington, MD
Posted:
April 16, 2014

Contact this candidate

Resume:

Terri A. Jenkins

***** ******** ***

Ft. Washington, MD 20744

Attached is a copy of my resume, please give consideration. I have skills

in teaching, Community Support Worker and Teaching/Tutoring. I have the

ability to work with people with special needs.

I am an excellent team player and I have the ability to work independently

and professionally.

Thank you for your time and consideration.

Respectfully yours,

Terri A. Jenkins

Terri A. Jenkins

13311 Harrison Ave

Ft. Washington, MD 20744

Primary Phone: 301-***-****

Cell Phone: 804-***-****

Email: acdppm@r.postjobfree.com

OBJECTIVE:

To become an integral part of an organization that will enable me to use my

knowledge, skills and abilities.

WORK EXPERIENCE:

University Instructors 03/2012-Present

Richmond, VA

Supervisor: Wilbur Barber

As a teacher, I provide mathematical instructions to 5 and 6 grade students

in order to assist them with improving their SOL test scores. I currently

teach summer school in Amelia County, VA for 5th grade math.

Burrows Day Care 06/2012-08/2013

Petersburg, VA

Supervisor: Sabrina Burrow

Provide supervision to night staff employees in order to ensure that the

children are in a safe and educational environment. Provide daycare and

educations providence to children with learning disabilities, autism and

behavioral issues.

Tutor Doctor 01/2012-08/2013

Midlothian, VA

Supervisor: Rob McRaney

As a tutor, I provide intensive and extensive tutorial services for all

grade level students. I provide academic assistance to assigned tutee,

either in a group or individual setting. Helped students develop positive

attitudes toward learning and studying. Help students develop self-

confidence, raise self-concept, and reduce anxiety and/or fear of failure

in academic work. Helped students develop a high level of motivation in

academic areas. Assist students in achieving capabilities in designated

areas. Help students develop the study skills necessary for academic

success. Establish and maintain rapport with assigned students. Serve as

a role model and counselor for students. Assist in designing and

implementing class cooperative projects. Work with children with learning

disabilities and ADD/ADHD.

Club Z 3/2010 - 3/2011

Tutor

Washington, DC

Supervisor: Ron Joiner, 202-***-****

As a tutor, I provided intensive and extensive tutorial services for all

grade level students. I provided academic assistance to assigned tutee,

either in a group or individual setting. Helped students develop positive

attitudes toward learning and studying. Helped students develop self-

confidence, raise self-concept, and reduce anxiety and/or fear of failure

in academic work. Helped students develop a high level of motivation in

academic areas. Assisted students in achieving capabilities in designated

areas. Helped students develop the study skills necessary for academic

success. Established and maintain rapport with assigned students. Served

as a role model and counselor for students. Assisted in designing and

implementing class cooperative projects.

A Plus Tutoring 12/2008 - 3/2011

Tutor

Washington, DC

Supervisor: Michelle Smith, 202-***-****

As a tutor, I provided intensive and extensive tutorial services for all

grade level students. I provided academic assistance to assigned tutee,

either in a group or individual setting. Worked with students who were

diagnosed with learning disabilities and bi-polar. Helped students develop

positive attitudes toward learning and studying. Helped students develop

self-confidence, raise self-concept, and reduce anxiety and/or fear of

failure in academic work. Helped students develop a high level of

motivation in academic areas. Assisted students in achieving capabilities

in designated areas. Helped students develop the study skills necessary

for academic success. Established and maintain rapport with assigned

students. Served as a role model and counselor for students. Assisted in

designing and implementing class cooperative projects.

CARE, Inc. 12/2008 - 3/2010

Tutor

Washington, DC

Supervisor: Zora Wesley, 202-***-****

As a tutor, I provided intensive and extensive tutorial services for all

grade level students. I provided academic assistance to assigned tutee,

either in a group or individual setting. Worked with students who were

diagnosed with learning disabilities and bi-polar. Helped students develop

positive attitudes toward learning and studying. Helped students develop

self-confidence, raise self-concept, and reduce anxiety and/or fear of

failure in academic work. Helped students develop a high level of

motivation in academic areas. Assisted students in achieving capabilities

in designated areas. Helped students develop the study skills necessary

for academic success. Established and maintain rapport with assigned

students. Served as a role model and counselor for students. Assisted in

designing and implementing class cooperative projects. Completed tutorial

and assessment plans with students achievement and diagnosis.

Family Preservation 8/2008 - 2/2010

Washington, DC

Community Support Rover

As a CSR, I assisted children and adults with bipolar disorder and other

mental illness with achieving academic and personal goals. Assisted in day

to day living activities as well as medication management. I provided

counselor and guidance to individuals in order to cope with daily task for

survival.

Greendoor

Community Support Worker 10/2007 - 9/2009

Washington, DC

Supervisor: Adeline Benoville, 202-464-9200x275

As a CSR, prepared women and men with schizophrenia, bipolar disorder, and

other mental illnesses to work and live independently in the District of

Columbia. Helped teach and assist them with life skills such as: symptom

identification, crisis planning/counseling, understanding medication

benefits/side effects, budgeting, utilizing mass transit, improving

physical health, nutrition planning, social/communication skills, and

obtaining income and housing.

Community Residence

Mental Health Counselor 3/2005 - 6/2007

Alexandria, VA

Supervisor: Angela Lee, 202-***-****

As a mental health counselor, I provided quality services that enable

individuals with a wide range of disabilities to live as independently as

possible. Worked to promote independent community living and to enhance

each individual dignity, self-esteem, and quality of life. Assisted with

grocery shopping and budgeting. Assisted with medication management and

administering medication. Assisted with applying for benefits such as SSI,

Medicaid, Food Stamps and Public Assistance.

Arlington Hilton

Housekeeper 3/2003 - 6/2005

950 North Staffor St

Arlington, VA 22203

Supervisor: Florence Jenkins, 240-***-****

Worked as a housekeeper, where I cleaned rooms, vacuum floors, took out

trash, kept housekeeper cart supplied for the upkeep of rooms. Performed

special projects and other duties as assigned in other to assure guests

were comfortable.

VOLUNTEER

Pilgrim Rest Baptist Church

Washington, DC

Volunteer my assistance to work with the mentally challenged teenagers.

Taught students to understand the value of life and what to look forward to

in the near future. Taught them to understand what to aspect to becoming

independent adults; helped them with finding colleges if applicable.

Helped the teenagers with finding extra curriculum activities and

prevention activities to participate in. Provided motivation and

encouragement.

EDUCATION

University of Maryland

College Park, MD

Degree: Masters in Accounting Information Systems, 2009

GPA: 3.00

University of Maryland

College Park, MD

Degree: Bachelors in Accounting, 1998

Major: Accounting

Minor: Business Administration

GPA: 2.95

JOB-RELATED TRAINING COURSES:

Dealing with difficult people

Treatment Plan Training

Assessment Notes Training

Customer Service

Computer Concepts

Microsoft Office

Analytic Skills

CPR

Leadership Skills and Techniques

Briefing Presentation Skills

Creativity and Innovation

JOB-RELATED SKILLS:

Strong people person, communications and project management skills.

Proficient in the use of computers, spreadsheet applications and word

processing. Skills with dealing with difficult people as well as the

mentally challenged.

Type - 60WPM

JOB-RELATED CERTIFICATES AND LICENSES:

Work Keys-Silver, 2012

Certification of the Federal Financial Management Certification

Program/Accounting Track

Certification of the Federal Financial Management Certification

Program/Budget Track

Certification of the Federal Financial Management Certification

Program/Financial Management Track

JOB-RELATED HONORS, AWARDS, MEMBERSHIPS:

Work Keys-Silver, 2012

Outstanding Performance Award for 2005

Highly Successful Performance Awards for 1997-2004

Time Off Awards for Completion of Certificate Program, 2004

Time Off Awards for Outstanding Achievement, 2004

Cash Award for Outstanding Services for the end of FY2004

Certificate of Achievement for an outstanding implementation of a

financial

management system.

Cash Award for 2002 for excellent performance and several letter of

appreciation from

Recipients.

Superior Performance in '94-96

Letter of Appreciations from Several Recipients

Letter of Appreciation from Regional Office with USDA, Forest Service

Full Academic Scholarship to Johnson C. Smith University

United Negro College Fund

Kiwanis Scholarship

4th in class of 637 students at Howard D. Woodson SHS

REFERENCES UPON REQUEST



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