EDUCATION DeVry University, **** to ****

B.S Technical Management (CIS)

GPA: 4.0, Summa Cum Laude

University of Phoenix, 2006 to 2007

A.A Accounting

GPA: 3.96, Honors

EXPERIENCE

October 2012 to Gentiva Health Systems Atlanta, GA

Present Business Systems Analyst

HR and Payroll liaison between business users and corporate development team

Served as SharePoint SME, Site Collection Administrator, and WCM for Corporate Systems

Acted as Team Leader; facilitating requirements gathering sessions and testing coordination

Manage Project priorities including documentation, system testing, and implementation.

Facilitate regular status meetings to review, discuss, and identify project progress and issues.

Generate detailed functional design documents, technical specifications, use cases, and diagrams to document business process and system requirements

Provide training documentation and production support for corporate systems end-users

Troubleshoot issues and provide business support by creating reports and data mining (SQL)

Assist with unit testing, coordinate User Acceptance Testing (UAT) and track issues.

July 2012 to Home Depot (Contractor- KForce) Atlanta, GA

October 2012 Business Analyst/ Project Coordinator-Finance Systems Integration

Held meetings and interviews with users and managers to produce business process maps using Visio 2010

Assisted in the training of users by assembling user manuals and system documentation

Created and customized SharePoint sites and sub-sites to facilitate the Management of project phases, schedules, and resources (SharePoint Reporting Services, InfoPath, & Designer)

Provided recommendations to Director on project management and reporting tools.

Conducted demonstrations and training sessions on the use and functionality of the SharePoint Project Management site.

January 2012 to ASC Norcross, GA

June 2012 Business Analyst/Project Manager-Payroll/Time and Attendance

Instrumental in the enhancement of web-based system by gather business requirements

Used reporting and business intelligence tools to support business decisions (SQL Server, Report Builder, & MS Office)

Manage the strategic and tactical activities of software application projects (code review, task assignment, implementation, requirements review, enhancement design etc.)

Oversee the productivity for an international application development team (Mumbai, India)

Developed design documents to identify project feasibility

Create application design documents to facilitate and direct the enhancement of applications

Work with Project Sponsor and offshore IT staff to upgrade and launch system improvements.

Lead testing efforts; ensuring all issues are identified, documented, and reported

Enforce project deadlines and schedules; assisting in the facilitation of team and client meetings.

November 2009 to ADP, Alpharetta, GA

December 2011 Payroll Support Specialist

Supply on-going application and technical support to assigned client base of 125

Provide decision support to internal and external customers (i.e. design & deliver MR reports)

Conducted analysis of errors to determine the cause and resolve issues

Manage projects while maintaining early completion track record

Served as subject matter expert while testing product enhancements

Support internal and external clients by completing system edits and adjustments (i.e. Tax)

Perform research and analysis of payroll data using PeopleSoft Enterprise, RSVP, AutoPay Mainframe, and SAP

Maintain efficient records with use of Clarify Customer Relationship Management System.

Updated employee and client records via Mainframe and Enterprise PeopleSoft System

Instrumental in the completion of projects for TotalSource Payroll Support & Wage Garnishment Depts

May 2008 to Taylor Bean & Whitaker Mortgage Corp, Atlanta, GA

August 2009 Sr. Business Analyst-Mortgage Banking

Gathered information for the creation of reports used to aide in management decisions

Elicited information pertinent to requirements writing using relational databases and SQL

Provided assistance to business units on process design and workflow

Created process and data flow diagrams in MS Visio for software and process design

Supported pre and post development, testing, and implementation of software products

Assisted in designing a SharePoint site to facilitate collaboration and document version control

March 2001 to IndyMac Bank, Norcross, GA

November 2007 Business Analyst -Mortgage Banking

Developed and Administrated SharePoint portal site for Strategic Management Division

Served as subject matter expert (SME) within Strategic Management projects

Designed and developed monthly production and customer performance trend reports

Coordinated UAT Sessions and developed test plans for new system releases

Reconciled and adjusted accounts using research and analysis and data mining using SQL

Tested systems as an end user for defects and identified gaps in system requirements.

Utilize system level expertise to influence Enterprise information management.

SharePoint Administration to facilitate the collaboration of teams and reduce manual processes

ADDITIONAL INFORMATION

Training:

MS SharePoint Administrator Training at IndyMac Bank, 2007

Membership:

Project Management Institute, Member – PMI ID#1584355

COMPUTER SKILLS

Operating Systems: Windows 7, Windows Vista, Windows XP, Linux

Standard Software: MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), Adobe

Software/Solutions: MS SharePoint InfoPath, & Designer, MS Project, MS Visio, MS SQL Server, Oracle, TOAD, SQL Developer, SAP, Crystal Reports, PeopleSoft, Ev4, Ev5, AutoPay Mainframe (IBM-CCI Mainframe), Windows Live Meeting, Clarify CRM, MS Visual Studios, Eclipse Avaya IP Agent, Citrix, VPN, HP Quality Center, Bugzilla

Languages: C++,C#,SQL, JAVA, HTML, XML, ASP.Net

Methodologies: Agile SCRUM, RAD, Waterfall

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