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Customer Service Sales

Location:
Canada
Posted:
April 15, 2014

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Resume:

RAQUEL TOTH

*** ********* ******

Windsor ON N*B 2L1

acdpcp@r.postjobfree.com

519-***-****

Qualification Summary

Established Leadership skills developed through education, volunteer, and

business

. Specialized Communication skills developed in business and

certifications

(Bilingual French)

Smart Serve Certified and Trained in First AID, CPR, and WHIMS

. Proficient in Microsoft Word, Access, Excel, Outlook, Word Perfect,

Lotus, Dealer Sites, Inventory programs, Automotive sites, Corel

presentations, Citrix, and EXF, Dictaphone

Exceptional experience working with product launches from inception to

closing clients

. Exceptional attention to detail, analytical thinking and

organizational proficiency

Education and Professional Development

University of Windsor

2013

Bachelor of Arts and Social Science

Family and Social Relations Degree (Family Focused)

Minor of Women Studies 2013

Panel on Research Ethics

2013

Tri-Council Policy Statement (TCPS2: CORE) Certificate

Ontario Ministry of Training Colleges and Universities

2013

Information Technology - Technical Support Agent Apprenticeship Certificate

Minacs

2007

Customer Relations Specialist Certification

Volunteer Experience

Private Care Provider, Chatham, ON

2009-2010

Assist client and family with a variety of caring tasks

Coordinate routine tasks, and activities

The Gullu Walk, Windsor, ON

2008

. (Peace Activism) Raise global awareness about the genocides taking

place in Africa

(Active Fundraiser) Walk and raise money for relief work

Leader and Motivational speaker, Pain Court, ON

2006

Created activities and workshops for French children in grade 7 and grade 8

Taught personal development skills and was a confidant to children facing

distress

Raquel Toth (Mobile) 519-***-**** (E-mail) acdpcp@r.postjobfree.com

Page 2

Employment History

Advance Health Media Windsor, ON

(2011 - 2014)

Event Planner and Logistics Coordinator (Bilingual French)

Manage national accounts, liaison between representatives, speakers,

doctors, and venues

Manage records, and access client accounts to ensure accurate meeting

execution

Plan Food & Beverage, Audio/Visual, Meeting & Banquet contracts, and

Speaker Travel

Evaluate costs, negotiate and edit contracts, and enforce policies &

procedures

Manage large figure credit card payments, check payments, and mergers

Logistics, financially closing, compliance auditing, verify cost agreements

were met

Responsibility for high standards of confidentiality

Advise representatives on system operations and client expectations &

procedures

Tech-correspondence, complex computer operating systems, EFX, & Microsoft

outlook

Automated and manual merges, record keeping, recoding, system technical

support

Total client account planning management for Pfizer Canada (National)

Ron Hodgson's Chevrolet Buick GMC Edmonton, AB

(2011)

Switchboard Operator/ Administration/ Parts Accountant

Operate switchboard for two locations, electronic mail, Type and proofread

documents

Maintain and prepare reports, inventories, labeling, and databases

Sort, process and verify vehicle applications, receipts and other documents

Provide business information to clients and the public, and promotional

work

Photocopy and collate documents for distribution, compile data, process

mail and calls

Big3 Pre-owned Centre Windsor, ON

(2011)

Executive Assistant/ Sales, Advertising, and Customer Service Coordinator

Managed sales associates to enforce policies and procedures & Assess

personal growth

Organize daily operations, company directives, customer

inquiries/enticements

Manage advertising campaigns, promotional work, visual appeal to increase

profitability

Sales consulting, selling features consultant, photographer, and website

consultant

Minacs Representative Chatham, ON (2006-

2007)

Customer Relations Specialist

Liaise between dealers and customers, answer inquiries, manage client

accounts

Review warranties, review recalls, access eligibility, resolve complaints,

resolve disputes

Advise on automotive manual guidance, work in collaboration with OnStar

Book keeping, communicate with clients while navigating manuals on the

computer

Heuvelmans Chevrolet Buick GMC Cadillac Limited Chatham, ON

(2003-2007)

Secretary /Night Time Parts Accountant

Reception, Administration, Clerical duties, Inventory, Email & Phone

duties, Parts teller

Recommendation Letter provided: Additional References Available Upon

Request



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