HEIDI ELZER, R.Ph.

heidielzer@gmail. com ● 908-***-**** ● 14 Pumpkin Farm Court ● Annandale, NJ 08801

STAFF PHARMACIST

Highly knowledgeable and service-centered Pharmacist with 15+ years of experience in valued staff leadership,

medication management, and patient education. Skilled in both supervisory and direct service roles within

retail, hospital, and managed care settings. Expertise in providing personalized care to

customers and achieving outstanding levels of retention and satisfaction. Thrive in busy, fast-paced

environments with expert multi-tasking, organization, and communication abilities. Fluent in French.

Patient Counseling Drug Compounding Certified Diabetes Educator Data Entry

Inventory Control Quality Assurance Staff Training & Direction Immunization Certified

Drug Utilization Review Customer Service Regulatory Compliance

CAREER HIGHLIGHTS

•

Received positive reviews and feedback from supervisors and customers alike at Stop and Shop and

Hunterdon Medical Center (HMC) for outstanding performance on consistent basis.

•

Heavily participated on committee at HMC, helping to improve relations between nurses and

pharmacy staff and identifying barriers that could lead to late/missing doses, communication problems,

and lack of quality patient care.

•

Steered physicians away from prescribing certain problematic/contraindicated drugs to geriatric

population, decreasing number of emergency room visits as Senior’s Drug Utilization Review

Pharmacist/Order Completion Pharmacist for Merck Medco Rx Services.

PROFESSIONAL EXPERIENCE

Stop & Shop Pharmacy, Flemington, NJ 2012-present

Staff Pharmacist

Dispensed medications and counseled customers on OTC care and healthcare continually, with a special focus on the

elderly/diabetic population and Medicare part B reimbursement. Immunized customers for influenza, Shingles,

Pertussis, Hepatitis A and Hepatitis B seasonally and by appointment.

• Developed a strong rapport with community members and customers.

Hunterdon Medical Center, Flemington, NJ

2004–2009

Staff/Evening Pharmacist

Oversaw pharmacy operations within 178-bed teaching hospital. Provided oral and intravenous drug therapies to

inpatients and regularly consulted with physicians. Key player in making therapeutic recommendations for

drug-drug or drug-disease contraindications. Supervised 2 Pharmacy Technicians, evaluating performance.

Closely monitored laboratory values and suggested alterations in existing therapies. Reviewed and clarified

orders and educated staff on purchasing medications and remaining in compliance with JCAHO standards.

•

Transitioned non-formulary drug orders into formulary, saving hospital money.

•

Compounded biologicals such as Factor VIII, Orencia, and Remicade, TPN, chemotherapeutic drugs,

and participated in clinical trials, most importantly Pradaxa.

•

Served as go-to-contact when there were problems, quickly providing solutions and resolving

conflicts.

Wal-Mart Pharmacy, Manville, NJ

2003–2004

Staff Pharmacist

Planned, managed, and provided leadership for pharmacy operations within retail setting. Accepted new

prescriptions, reviewed patients’ medical history, prepared medications for dispensing, and ensured quality and

accuracy. Oversaw pharmacy department, interviewing, hiring, training, and supervising employees. Closely

worked with Pharmacy Technicians, monitored inventory, and purchased supplies. Counseled customers,

answering questions and addressing concerns involving medication side effects, interactions, dosing,

and proper storage.

•

Assisted with company’s loss prevention program, identifying potential areas of drug diversion or

loss.

Merck Medco Rx Services, Parsippany, NJ

1999–2002

Senior’s Drug Utilization Review Pharmacist/Order Completion Pharmacist

Conducted prescription assessments and review of patient medication therapy to ensure correct usage in the

elderly population including drug interactions, dosing issues, and clinical medication concerns. Steered

physicians away from prescribing dangerous drugs in the elderly population.

•

Selected to participate in rollout of Order Completion where prescriptions were sent electronically to

automated facility in Los Vegas for filling and mailing.

St. John Drug Center, St. John, USVI

1997–1998

Staff Pharmacist

Worked within only pharmacy on island of St. John. Remained in compliance with federal and territory

regulations. Received incoming calls from healthcare providers, obtaining verbal prescriptions/clinical

clarifications and transferring prescriptions from other pharmacies. Became familiar with British equivalents to

American drugs.

•

Developed, compounded, and sold anti-itch spray and mosquito repellant.

•

Introduced automatic replenishment system for pharmacy and established par levels and order points.

EDUCATION & PROFESSIONAL CREDENTIALS

Bachelor of Science in Pharmacy, University of the Sciences in Philadelphia, Philadelphia, PA

Dean’s List

NJ Licensed Pharmacist

Virgin Islands Licensed Pharmacist

CPR Certification

Immunization Certified

Certified Diabetes Educator

Contact this candidate