K AYLA ISHIHARA

*** *. ****** ******* ****, Cuyahoga Falls Ohio

216-***-****

acdp7x@r.postjobfree.com

OBJECTIVE

Successfully apply tools and techniques to promote growth, vision, and provide direction to inspire and build the company.

AREAS OF EXPERTISE

Customer Service Management Teambuilding & Training

Microsoft Office(including Access) Management Skills EDUCATION,

Accounting & Finance Payroll

Complaint Handling & Resolution Business Administration Skills

Human Resource

CERTIFICATIONS

High School Diploma Twinsburg High School 2008

B.S., Business Administration University of Akron 2012

PROFESSIONAL EXPERIENCE

Grooming Manager

2010 Present

PetSmart, Macedonia, OH

Manages financial and administrative functions for the grooming salon, generating annual sales over the district’s planned quota.

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Accountable for supervising over ten associates in basic services, scheduling, add on packages and payroll. Hires and trains new

associates. An active team member in strategic planning of all departments such as Pet Specialty, Presentation, and Customer

Service.

Selected Contributions:

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Developed the lowest volume salon and turned it into the number one salon in the district.

Created a comfortable work environment with open door policy.

Improved relations with management and associates resulting of lowering employee turnover.

Professional Groomer 2009 Present

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PetSmart, Aurora/Macedonia, OH

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Grooming Stylist trained to perform services for the client’s pets. Recommended and assisted clients in the care take of their four

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legged family members and grew customer base. Trained to help new stylists develop skills needed to perform services to pets.

Cashier/Presentation/Petcare 2006 2009

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PetSmart, Aurora, OH

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Customer care specialist. Trained to specialize in the care of fish, reptiles, cats, and small animals. Helped customers with requests

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and questions on products or services. Handled cash registers and trained new hires.

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