Taneshia Hayworth

Customer Service Agent - ACT Advanced Call Center Technologies/AT&T

North Highlands, CA

acdp62@r.postjobfree.com - 916-***-****

To use my ability to work in a team environment. I am self-motivated and able to work both independently

and as a reliable team member. I would like to obtain a position where I can maximize my organizational and

interpersonal skills to effectively contribute my hard work toward professional and personal growth.

WORK EXPERIENCE

Customer Service Agent

ACT Advanced Call Center Technologies/AT&T - Sacramento, CA - March 2013 to Present

Receive inbound calls to process orders for AT&T Uverse.

Required to manage an average handle time according to company policy.

Expected to manage very high stress situations, dealing with irate customers and door-to-door agents.

Required to keep a tracker for all calls taken.

Sales Consultant

California Family Fitness - November 2011 to April 2013

Made at least 40 calls per day to cancelled members and new prospects.

Distributed guest passes and 7-day trials to possible prospects.

Placed freezes and drops and numerous accounts.

Performed multiple clerical tasks i.e.; Making copies, sending faxes, preparing courier bags, filing documents.

Managed a weekly schedule with effective time management.

Consistently exceeded monthly quotas by 200% each month.

Debt Negotiator

California Recovery Systems Incorporated - Sacramento, CA - January 2009 to October 2011

Made at least 100 calls per day to clients/debtors.

Located and notified clients/debtors of delinquent accounts by mail and telephone in order to attempt collection

of debt.

Negotiated credit extensions when necessary.

Notified credit departments, ordered merchandise repossession or service disconnection, and turned over

account records to attorneys when clients/debtors

failed to respond to

collection attempts.

Performed various administrative functions for assigned accounts, such as recording address changes and

purging the records of deceased clients/debtors.

Persuaded clients/debtors to pay amounts due on credit accounts, damage claims, or non

payable checks.

Recorded information about financial status of clients/debtors and status of collection

efforts.

Traced delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit

bureaus, or through the questioning of neighbors.

EDUCATION

High School Diploma

Pacific High School - North Highlands, CA

2002 to 2006

ADDITIONAL INFORMATION

Skills:

High customer service standards

Troubleshooting skills

Service solutions expert

Devoted to data integrity

Order processing

Strong problem solving ability

Meticulous attention to detail

Multi-line phone proficiency

Excellent communication skills

Conflict resolution proficiency

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