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* * * * * 6 616 9

SHANNON WOOTEN

OBJECTIVE

My goal is to apply my communication skills that I have learned in my past

jobs as a customer service representative to bring added value to the position.

WORK OF EXPERIENCE

Brock Services

Doffer Acetate Yarn Manufacturing

• Doffing a yarn spinning machine. Taking the full packages of yarn off and

putting new tubs on with the doffing can holding the ends of the yarn

while in this process and then hooking up the ends onto the new tub in a

timed process.

• Multi tasking in between doffing schedule to do side duties of printing

labels, cleaning yarn, restocking yarn trucks in the truck areas, loading

overlaps for next shift, cleaning machines. And maintaining a safe work

environment.

Wake County Human Services

Administrative Assistance

• Separate, distribute, prep, scan and index client information to the correct

location within the building and document management system. This

includes utilizing a number of informational systems including Prime,

NCfast, FIS, and EIS.

• Perform traditional mailroom duties such as processing and sorting mail,

distributing reports, and processing returned mail. Handle and maintain

confidential documents on a daily basis. Follow quality assurance

standards, prepare and maintain documents for storage and possible

retrieval. Join and separate documents within the document management

system.

Graceway Pharmaceuticals

Patient Assistance Program

Receive calls from health care providers requesting samples for their

office and collecting the information to either send a rep to the office or

send a form to receive sample by mail.

Handling confidential information and verifying of physician credentials

to enter the data into Visual Elk system to generate a pre printed form to

be faxed to the physician office.

Using SAP system to create accounts used for finance department that

contains the shipping information.

Follow company SOP’s and federal PDMA regulations in the process of

entering sample orders to be sent to the physician. Comply with GMP.

Packaging Associate

Assembly line in the distribution center of empting the contents of the

already packaged medicine and repackage it into smaller amounts with

the new box indicating the new amount contained. And to ensure the

correct number is counted for the package.

A.C.T. Advance Call Center Technology Boones Creek, Tennessee

Traffic Coordinator Working close with Supervisors as a Lead

representative.

Communicating and interacting between supervisors, operations

managers and the client to ensure reports were accurate and provided in a

timely manner.

Multi tasking and prioritizing daily objectives and following and assuring

department SOP’s are being followed.

Aid in the revision of SOP’s to meet operational needs.

Took escalated calls that agents were not able to resolve.

Watching call volume in symposium to ensure we meet company goals

and objectives. Communicate to mangers where we are for that interval,

to ensure we are staffed properly.

Scheduled agents in a manner to ensure phones were covered at all times.

Sales of bundle package of internet, telephone and dish network.

EDUCATION

1997 Sullivan East High School Bluff City, Tennessee

Graduate

Computer keyboarding

Office Technology I

Office Technology II

Desktop Publishing

Organizational Management Classes

SKILLS

Excellent keyboarding skills

Proficient with MS Windows products and Mainframe/Outlook, Word,

PowerPoint

People skills/excellent customer service skills

Oral communication skills and telephone etiquette

Leadership

Manufacturing and Distribution

Plant work

REFERENCES

Amy Dulaney

Senior Supply Chain Supervisor

423-***-****

Greg Bailey

Manager of Customer Relations

423-***-****

Diane Eaton

Alpha Natural Resources

Human Resources

276-***-****

423-***-****

Contact this candidate