Cesar E. Viloria

**** * **** *** - *******, FL **012

786-***-****

acdp49@r.postjobfree.com

NETWORK TECHNICIAN

Summary of qualifications

Network Technician with educational background and hands-on skills on installing equipment. Analyzing and fixing network issues.

Reliable, high potential, dynamic, and analytical with time management and outcome reporting skills. Fluent in Spanish and English.

Fiber optics. Installation and turnkey for Infinera and optical equipment.

Worked as internet, VOIP, and TV service Technician.

Worked as hardware, software, and Network Technician for Call Centers.

Worked as Network Operator for a telephone company.

Conducted maintenance, repair, and installation of stand-by generators.

Worked as a bilingual customer service representative for a major telephone company.

Designed entire electrical schematics. Prepared project proposals.

Designed, planned, and implemented public and private electrical projects.

Performed building, and testing of electronic circuits in laboratory.

Skills and Experience:

• Fiber and Optical Transmission: Installation of Optical Transmission equipment. Maintenance and set up of Fiber

infrastructure. Preventive and corrective maintenance for optical transmission equipment. Hands on experience

setting up, installing different types of racks and structures(fiber raceways, fiber guides, ect) in POP's and Data

Centers

• Networking and Telecommunications: Monitoring network and telecommunications equipment for detecting issues on

them. Installing and moving new and old equipment (Servers, Workstations, switches, phones, etc). Reorganizing

LAN’s according to company’s necessities. Installing Internet, VOIP telephony, and Digital TV services for regular

customers and businesses.

• Customer Service: Solving complaints reported by local customer in call centers. Attending call center agent’s

requests for replacing hardware, software, or peripherals on workstations. Scanning and faxing documents for an

inspection/trading company. Solving customer’s complaints on telephone, energy, and gas services.

• Electrical and Electronics: Installation and Maintenance of Stand-by Generators. Technically proficient in the use of

testing equipment as oscilloscopes, multimeters, waves generators, etc.

• Software and Applications: Managing operative systems as: Win 7, Win Vista, Win XP pro, Win Server 2003/2008,

Centos. Running applications as: MS Office, AutoCAD, Ucommand, Astra, Solar Winds, and Wireshark.

Professional Experience

R&G Telecomm Group, Fl, 07/2013 - Present

Field technician for installing Infinera, Ciena, and other optical equipment brands. Hands on experience on Installing,

configuring and putting in service optical transmission equipment for companies as: Telefonica, Time Warner, Windstream,

Earthlink, Level Three, Facebook, Google, etc. Hands on running optical fibers, and other transmission media for

interconnecting equipment. Ability for working as remote hands technician for replacing cards, optical fibers, and other

equipment components, as well as, configuring and putting on service them. Assisting remote technicians on other tasks and

help them with local issues.

At&t, Fl, 08/2012 – 02/2013

Premises Technician installing U-verse, Internet, and VOIP services.

Management of materials and CPE for installing services at customer premises.

Managing of ticket system for reporting outside issues at customer’s premises.

Keeping customer relationships, and following up installations and repairs orders.

Cas Corp, Fl, 06/2009 – 01/2012

Working as hardware, software, and networking technician in call centers. Solving client’s issues with a pin-less platform.

Upgrading software, and hardware in workstations. Monitoring traffic in call centers and platform.

Managing invoices, billing, and issues with carriers. Quoting and upgrading infrastructure in new office (fiber optic connections

between offices).

Improving telecommunications services for 2 call centers, and administrative office.

Upgrading telecommunications systems having in count the cost-benefit of the investment. Saving money to the company by

choosing the best offer without losing performance.

Business Telecommunications Services, Fl, 12/2006-10/2008

Worked as Network operator at NOC. Monitored telephone traffic through a SSW (Excel). Solved customers issues.

Wired DSX panels, cantata, excel switches. Installed electronic and telecommunication equipment at NAP of Americas.

Managed equipment inventory. Calculated and redesigned electrical circuits in the administrative offices for reducing energy

costs.

Alta quip LLC, Fl, 01/2006-10/2006

Maintenance, installation, and service of stand-by generators (B&S-Generac).

Management of materials. Attended service calls from customers related to generators issues.

Worked in a workshop fixing portable units. Suggested and tracked maintenance of all installed generators for reducing

operational costs.

Intertek Testing Services, Fl, 08/2004-09/2005

Mail room coordinator for a testing company.

Assisted production floor with the mail and the data base requirements.

Solved assigned tasks in a daily basis.

Reported database management to the supervisor.

Controlled and distributed all documents in and out of the company. Created a database for tracking all incoming and outgoing

couriers reducing costs and time finding them.

American Communications Network, Mi, 03/2003-01/2004

Worked as a BCSA representative for a major telephone company.

Assisted customers with local and long distance service issues, operated company specific software, and solved customer

complaints.

Opened trouble tickets for the technical department. Assisted customer with payments, billing issues.

Reported phone lines problems with third parties companies.

Education

Pursuing Bachelor’s Degree in Electronic Engineering from Miami Dade College, Miami, Fl.

CCNA Cisco Certification from Miami Dade College, Miami, Fl.

Electronic Engineering Technology from Miami-Dade College in Miami, Fl.

Telecommunications Engineering Technology from Miami-Dade College in Miami, Fl.

Master of Science in Electrical Engineering from Autonomous University of Colombia in Bogota, Colombia.

Bachelor of Science in Electrical Engineering from National University of Colombia in Manizales, Colombia.

References

They will be given upon request.

Contact this candidate