Customer Service Manager
Resume:
Nancy N. Arce
Houston, Texas ****3
acdp08@r.postjobfree.com
CAREER OBJECTIVE
I desire a rewarding position that is challenging, offers an advancement opportunity, and allows for
positive impact on people’s lives.
EMPLOYMENT
06/13/2013 Walmart South Wayside, Houston, TX 77074
Position: Cashiers-Services & Parts
Manage inventory
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Sales
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Customer Service
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Cashier
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Administrative Duties
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06/13/2013 Deeter Mazda 9951 Southwest Frwy, Houston, TX 77074
Position: Cashiers-Services & Parts
Calculate the customer’s bill using the dealership’s computer system
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Receive cash, checks and credit card payments from customers and record the amount
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received on the repair order and/or counter ticket
All personal checks are to be guaranteed. Any checks failing to guarantee must be
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approved by management.
Make change accurately and issue receipts to customers. Have every repair order signed
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by the customer at time of payment.
Ascertain and record totals of counter tickets and repair orders and verify against all
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cash, checks and
Work with department managers to keep abreast of new products and services offered by
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the dealership and any changes in price.
Refer customers who have additional questions (e.g. questions about their repair order)
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to the service advisor or other appropriate individual.
Handle customer complaints with integrity and poise and take or refer the complaining
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customer to the appropriate individual for further communication.
Give cash refunds accurately to customers for approved returned merchandise.
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Maintain service files timely.
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Perform receptionist duties as requested.
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Perform other duties as assigned by management.
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Must follow all company safety policies and procedures, and immediately report any
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and all accidents to a manager or supervisor.
Knowledge of ADP program.
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08/21/2012 Embassy Health Care 10701 Corporate Dr. STE 395 Houston TX 77477
Position: Home Care Provider 713-***-****
Assist with laundry and bed linen changes.
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Assist clients with personal hygiene, feeding, dressing, bathing, and toileting as needed.
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Prepare meals, clean up the kitchen, and perform menu planning and meal preparation
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for later use.
Provide medication reminders.
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Inform home care program manager of emerging client problems or needs.
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Maintain a safe home environment in compliance with the home care program’s
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policies.
Provide companionship and protective supervision as needed.
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Provide regular updates of client care records.
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Document and report any changes in clients’ physical or mental statuses or major
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changes in clients’ home environments to the home care program manager.
Comply with all the home care program’s policies and procedures.
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Other duties as assigned.
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Assist w/Medications
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7/12/08 -01/25/09 First Transit, Inc. 713-***-**** Houston, TX
Position: Metro Para- transit Operator
Transport individuals with cognitive or physical disabilities ((in a safe and efficient
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manner
Operate 118 E350 Ford Goshen lift equipped vehicles.
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Follow instructions according to daily manifest
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Provide superior customer service with patience and respect
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Perform safety checks of vehicle & lift before every departure
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Read and follow Houston Key map
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Education 2008 General Equivalency Degree Houston, TX
2008 Houston Community College Houston, TX
Interests Advocate for others, photography, writing
Office Skills o Proficient in using copy and fax machine
o Computer and internet
o Basic typing
o Basic to Intermediate MS Word; MS PowerPoint; MS Excel
Special Talents Bilingual English/Spanish
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Trained in Defensive Driving – Certificate 2008
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