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Quality Assurance Customer Service

Location:
Aventura, FL
Posted:
April 15, 2014

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Resume:

Michelle A. Killian

**** ** ***** ****

Miami, Florida 33190

acdox9@r.postjobfree.com

443-***-****

SUMMARY OF ACCOMPLISHMENTS

. Implemented and managed quality assurance of new credit card

certification with Paymentech credit card clearing house

. Discovered 9 million dollar reporting discrepancy in General Ledger.

. Managed and identified on-going software issue with client for

Assurant.

. Implemented a LAN/WAN for medium size business with several remote

offices

and maintained their website and Help Desk

. Implemented and managed First Logic address cleansing system to

interface with new advertising system

. Implemented and managed On-Line interface with Ad Desk production

system using XML between client server and mainframe

. Disaster Recovery Team coordinator for The Baltimore Sun

. Sarbanes Oxley Team member for The Baltimore Sun

. Coordinated and facilitated conversion of Bankruptcy System from IMS

to DB2/CICS/Batch for Federal Bankruptcy Courts

. Team Lead for Year 2000 Initiative

Languages: Java J2EE, Java J2SE, C++,

Java, Visual Basic .NET, ASP .NET, Visual Basic C, Visual Studio 2008 &

2010,CSS SQL, HTML, JavaScript, C#, XSLT, JSP, XML, Cobol, CICS, DB2,

Easytrieve, FoxPro

Environments: Windows 7 / Vista/ 2000/

XP / 2003 / 98, Windows 2000 Server, Windows 2003, Windows, 2008 R2 and

Windows 2012, Linux, Unix, Mainframe, AS400, ROSCOE, IBM Utilities

Applications: Microsoft Project 2000, Crystal

Reports, Visio, Front Page, Macromedia Flash, Adobe Photoshop, Access,

Excel, Oracle Financials, Oracle 9i, Oracle 10g Net Builder, Oracle

Developer, PL/SQL, TSQL, Visual Basic.NET 2005, SQL Server 2000, 2005,

Access, Office 2000 / XP / 97.

EXPERIENCE

12/2010 - 5/1/2013 Micro Focus, Rockville, Md.

Senior Support Engineer

. Maintained Micro Focus Studio Enterprise Server 6.0,

migrating Mainframe

Systems to Windows utilizing Microsoft Visual Studio

2008 and Net Express.

. Maintained Micro Focus Enterprise Developer Team Edition

migrating

Mainframe Systems to Windows utilizing Visual Studio

2010 and Eclipse.

. Utilized COBOL, Vsam, JCL, and other IBM utilities as

well as Java,

in addition, open source scripts that is emulated on

other platforms including UNIX, AIX, and Redhat Linux.

. Configured these servers for LDAP and Active Directory

and interfaced their RACF or TOP HAT security protocols

for windows and other platforms.

. Scrum Team member

3/2008 - 4/2009 Systemax, Miami, FL

Programmer

. Maintained financial and customer service systems using

Cobol, JCL,

In-stream Procs and SQL.

. Coded new programs for certification of credit cards by

Paymentech on

Mainframe using COBOL, JCL, In-

stream Procs with interface to web

utilizing SQL and SQL server 2008

. Performed system analysis on retail POS System for our call

center

in addition, stores utilizing

COBOL, JCL, In-stream Procs, and Databases.

. Performed quality assurance test on interfaces between

mainframe

and client server with COBOL and SQL.

Scrum Team member

7/2007 - 12/2007 Assurant Health, Miami, FL.

Sr. Programmer Analyst (Contractor)

. Maintained Policy Management System on mainframe using TSO,

JCL,

Endeavor, FileAid, COBOL, DB2,

Easytrieve and Syncsort.

. Implemented new code for risk assessment system for web

using SQL,

Easytrieve, JCL and In-stream

procs.

. Developed quality assurance on Policy Management and Risk

Assessment Systems from feasible phase through

implementation phase

. Documented all stages for production implementation with

customer acceptability testing (UAT) and versioning

software.

9/2006 - 1/2007 Affinity Internet, Ft. Lauderdale, FL.

Sr. Programmer Analyst

. Maintained financial system for in-house customers

. Implemented interfaces between Mainframe Cobol Legacy

systems and

Windows system using .Net and

Windows Forms

. Utilized Versioning Software for mainframe

11/2003 - 8/2006 The Baltimore Sun, Baltimore, MD

Sr. Programmer Analyst

. Performed daily analysis and maintenance on financial and

advertising systems using TSO, Cobol, JCL, VSAM, CICS, DB2,

Endeavor and FileAid

. Implemented Client Server system to escalate sales and

tracking of sales representatives' performance using SQL

server 2005, SQL and OBDC.

. Implemented interface between preprint system and our data

entry people automating the process feeding it into our

financial systems for automatic billing and invoices

utilizing COBOL, JCL and In-stream procs.

. Implemented an interface between on-line interactive ads

and Accounts Receivables using COBOL and XML.

. Implemented an interface between new client server Ad Desk

Production system and Accounts Receivables for the layout

of paper using Cobol, JCL,

SQL, In-stream procs, XML

. Disaster Recovery team coordinator for The Baltimore Sun

. Sarbanes Oxley committee member

. First logic implementation for interface between new Ad

Desk system and Accounts Receivables for address cleansing

using COBOL and Linux.

. Installed and tested SharePoint product for company wide

use (Tribune)

. Interfaced on-line advertising orders with PeopleSoft

general ledger system

. Scrum Team member.

6/2002 - 11/2003 The Killian Professional Group, Perry Hall, MD

Consultant

. Consulted clients on Automated Financial Systems

. Designed, coded and performed QA on Accounting Systems

. Designed and implemented Database Systems

5/1999 - 6/2002 Don King Productions, Deerfield Beach FL

Information Officer

. Performed analysis and designed a LAN/WAN Novel 4.2 system

. Configured and installed a Windows 2000 server using IIS

4.0 for website and email

. Configured Cisco router and Watch guard firewall

. Administered help desk environment, troubleshooting and

fixing hardware and software issues.

. Monitored network with Live Security Management software

. Designed database for data and video files for company's'

Tape Library

. Analyzed the JD Edwards system for possible upgrade to One

World

11/1998 - 5/1999 Data Search Network, Boca Raton, FL

Contractor

. Performed analysis for complex Financial Systems utilizing

Cobol,

JCL, VSAM, DB2, CICS, and

Easytrieve.

. Modified and tested programs for Year 2000 on Financial

systems

4/1983 - 11/1998 Virginia Employment Commission, Richmond,

VA

Programmer - Systems Analyst

. Designed, coded and implemented a DB2/CICS/Batch

Bankruptcy system

that interfaced with the Federal

Bankruptcy Courts

. Project Leader for the Year 2000 on agency Financial

Systems

. Re-designed and implemented the entire Fixed Assets system

making it a complete real-time system with nightly batch

reports using Cobol, JCL, CICS,

In-stream procs Syncsort and

Easytrieve

. Designed and implemented an automated telecommunications

system for voice data, replacing a manual one using

Easytrieve and Syncsort.

. Assisted with the conversion of The Department of Labor

CES/790 systems with other team members on mainframe using

COBOL, SAS, JCL, and In-stream procs.

. Resolved daily production issues, kept system up, and

running on a timely basis on Roscoe and TSO utilizing

Endeavor, FileAid, and other IBM Utilities.

EDUCATION

John Tyler Community College, Chester, VA

Associate in Computer Programming

University of Maryland UC

Cyber Security



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