Steven Wallace

Store Manager

Los Angeles, CA

acdopz@r.postjobfree.com - 323-***-****

Motivated, proven performer in retail management. Multi-faceted sales leader skilled in coaching best

practices and maximizing profits. Committed to providing an atmosphere of exceptional employee

morale and impeccable customer services.

WORK EXPERIENCE

Assistant Store Manager/Co-Manager

DSW Shoes - Los Angeles, CA - October 2011 to Present

Recruit, interview, hire, and train talent.

Serve as the Manager on Duty, including coaching associates performance in delivering superior customer

service, driving sales, and opening and closing the store.

Receive and process shipment. Strategize based on selling reports and create merchandising displays/focal

walls to increase business metrics.

Perform weekly business recaps, payroll management, return to vendor, damages, price changes, new

receipts and security audits.

Enforce and implement inventory control measures.

Store Manager

Ann Taylor Loft - Los Angeles, CA - 2006 to 2009

• Successfully directed all efforts to achieve all store goals including: sales objectives, client service, hiring,

investment and retention, payroll and operating expenses.

• Proven track record, which resulted in the annual promotion to higher-volume stores.

• Top credit performer, with store ranking number 12 (out of ~600 stores) in the Loft division for 2008.

• Through coaching and development, promoted 17 associates into elevated roles.

Product Specialist/Counter Manager/Sales

Saks Fifth Avenue - Palos Verdes, CA, US - 2005 to 2006

• Directly sold to customers with consistent follow-up using clientelle resources.

• Collaborated with sales associates to promote brand recognition, provide sales support, and impart product

knowledge.

• Performed operational duties such as weekly business recaps, payroll management, return to vendor,

damages, price changes, new receipts and security audits.

Sales Consultant

Neiman Marcus - Beverly Hills, CA - 2004 to 2005

• Exceeded sales goals and secured sales incentives by cross-selling various brands through genuine

client interaction and use of product knowledge.

• Cultivated relationships with product specialists to enhance the client experience and drive sales while

broadening product proficiency.

Account Coordinator

Fresh, Inc., West Coast Region - 2003 to 2004

• Planned and executed store events that focused on increasing brand visibility, recognition, and sales.

• Coordinated and presented introductory and new product trainings for multiple independent and chain stores

within Southern California.

• Produced the highest grossing specialty store selling event with sales exceeding $20,000.

• Frequently accomplished highest sell through on new product launches within specialty retailers.

Co-Manager

Bath & Body Works - Los Angeles, CA - 2001 to 2003

with HR and Visual Specializations

• Successfully managed day-to-day store operations with $3 million inventory.

• Consistently exceeded sales goals through motivation / coaching, role playing, suggestive selling

practices, and enhancing team morale.

• Hired, trained, and supervised a staff of 14 - 40 with low turnover.

• Directed multiple store "reworkings" by, creating exclusive visual displays and coaching store

upkeep.

• Determined and blue-printed store merchandise placement and fixture arrangement for a new store

opening.

Business Manager

Nordstrom - 2000 to 2001

Chanel Business Manager

• Boosted sales by planning weekly events to showcase fashion trends, essentials and skincare

needs.

• Established client loyalty by inputting client profiles into a database used as a resource to encourage return

visits and repeat business.

• Communicated trends and purchasing habits of the demographic to buyers.

Business Manager

Macy's - Santa Monica, CA - 1998 to 2001

Clarins

• Successfully attained monthly and annual goals and bonuses by maintaining client records and utilizing

business strategies such as systematic use, sampling and replenishment.

Administrative/Management/Sales

Giorgio Armani - Beverly Hills, CA - 1993 to 1997

• Promoted 3 times in 3 years. Began employment as a cashier and, through personal investment,

elevated to POS Manager, Women's Assistant Manager, and Accessory Sales Manager.

• Acquired a comprehensive knowledge of retail and achieved competency in day-to-day operations.

EDUCATION

Bachelor of Arts in Anthropology

UCLA

January 2009 to January 2011

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