Veronica Martin

**** ********** *** 619-***-****

San Diego, CA 92110 acdol6@r.postjobfree.com

Career Profile

A top-performing customer service professional with sales and marketing

skills committed to achieving business goals in highly competitive medical

sales markets. Proactive team player who uses organizational and relational

strengths to deliver successful promotional and educational events that

increase business exposure. I have strong written and verbal communication

skills that effectively build and sustain relationships and lead to prompt

conflict resolution.

Areas of Strength

Team Performance Social Media Marketing Microsoft Programs

High-Level Sales Customer Service Proficiency

Proficiency Time Management Medical Terminology

New Business Development Problem-Solving Expertise

Education & Training

Bachelor of Science, Allied Health, National University, San

Diego, CA,

expected graduation June 2014.

R.I.S.E. Wellness Center Internship, 2013

Registered Medical Sales Representative (RMSR), National Association of

Medical Sales Representatives

Professional Experience

Red Eyed Jack's, San Diego, CA 2006 - 2014

Customer Service Representative

Manage all customer transactions by understanding needs and responding to

first level inbound customer calls. Provide detailed oversight and

implementation of all staffing orientation and training to ensure clear

expectations and high customer service standards. Use problem-solving

skills to resolve complex and non-routine customer concerns. Monitor

business goals and give weekly feedback on team improvement strategies.

. Increased sales by coordinating with team to effectively engage with

customers and encourage repeat business.

. Designed and supervised successful promotional events to capture

market in a competitive environment.

Tahmasebi Dental Corporation, Oceanside, CA 2008 - 2010

Marketing Consultant

Supported leadership and team to meet and exceed customer service goals by

educating dentists on full range of service and products. Ensured all

appropriate documentation and follow up was completed in a timely fashion,

effectively utilizing social media tools and compiling written reports.

. Key participant in marketing development and educational workshops to

understand and effectively utilize technological trends to increase

business.

. Delivered exceptional technical support by troubleshooting computer

program challenges and resolving issues in a timely manner while

teaching skills to staff.

. Initiated targeted involvement in key networks that improved

visibility and name recognition and generated sales leads.

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