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Sales Customer Service

Location:
Long Beach, CA
Posted:
April 14, 2014

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Resume:

Robin T. Kim

**** * ***** **** #*

Long Beach, CA 90803

714-***-****

Objective To obtain a challenging position in a progressive organization with the opportunity to fully utilize

and expand on my experience and proficiencies.

Jahoon Healing Center, Spa Director/Esthetician Oct 2013-Present

Los Angeles, CA

• Directly responsible for opening spa, set up of spa, launch location & retail space.

• Coordinate all vendors and product selection for all estheticians and massage therapist.

• Responsible for clienteling, hiring, operations of total spa.

• Licensed esthetician with strong emphasizes on products & skin care regiments.

Experince Personal Shopper/Stylist, Private Consultant Oct 2011- Oct 2013

• Responsible for all aspects of service and sales including answering

calls/emails/chats/posts, placing orders, and providing solutions to client’s needs.

• Understand each customer’s unique fashion style and purchase goals; confidently makes

product recommendations based on the customer insights my knowledge of fashion.

• Share fashion trends and recommend style for season 'must haves' ; for various occasions

and events.

• Develop personalized shopping experience for all customers through providing

individualized attention along with prevailing knowledge of products and trends.

• Develop and maintain professional relations with customers to assure repeat business.

Saks Fifth Ave, Giorgio Armani Collezioni DSA, Specialist

South Coast Plaza, Costa Mesa, CA Oct 2008- Aug 2011

• Responsible for individual sales ($1M seller) ranking #1 seller within men’s dept, and

developing a loyal clientele, 50 top personal clients totaling 10k annually or more.

• Allocate the goals for individual sales Associates to exceed the sales plan.

• Customized special orders tailored to high end profile clients.

• Partner with management and the buying office to plan events. Analyze the business on a

weekly basis

Barneys New York, Men’s Designer Specialist

Beverly Hills, CA Nov 2003 – Apr 2007

•Wardrobe consultant for high-end fashion clients.

•Worked closely with celebrity stylists and Hollywood celebrities.

•Maintained productive client base and follow-ups to achieve an annual sales exceeding $1M

and maintained top 3 seller of men’s designer.

•Maintained daily correspondence and sales to management.

Pielle Korea/ Pielle Italy, Merchandiser

Seoul, Korea/ Florence, Italy Apr 2002 – Oct 2003

•Consulted with the marketing department with product development and merchandising.

•Worked with the principal buyer to develop new concepts and merchandising ideas.

•Conducted in-store sales and product training for the sales personnel in Korea.

•Traveled to factories in Florence and negotiated terms and production specifications.

Jill Sander, Sales Supervisor

South Coast Plaza, Costa Mesa, CA Apr 2001 – Mar 2002

•Generated high revenues by developing a strong client base.

•Promoted the JIL SANDER brand and communicated the company image to clients.

•Daily operations of the boutique included opening and closing, inventory control, maintaining

store presentation standards and cash deposits.

Hermes of Paris, Inc., Ready-to-wear Specialist

South Coast Plaza, Cost Aug 2000 – Mar 2001

•Supervised Men’s and Women’s ready to wear department.

•In charge of floor merchandising and visuals for Men’s and Women’s ready-to-wear

department.

•Maintained exclusive clientele and product knowledge of high-end Men’s and Women’s

ready-to-wear. Responsible for reorders and inventory control.

•Provided leadership and created a team environment with co-workers.

Emporio Armani, Giorgio Armani Co., Sales Supervisor

South Coast Plaza, Costa Mesa, CA Sept 1998 – Aug 2000

•Maintained top sales throughout entire employment.

•Customer service, client sourcing, inventory control and product knowledge.

•Supervised and trained new employees.

•Provided leadership and created a team environment with co-workers.

Education California State University Long Beach

B. A. Family & Consumer Science, Emphasis Fashion Merchandising Aug 1998

Career Academy of Beauty Garden Grove June 2013

Emphasis Esthetics



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