Sandy Watson

Phone :C: 704-***-****, H:704-***-**** Email: acdoig@r.postjobfree.com

OBJECTIVE

Customer service representative position where my customer relations experience can be fully

utilized to improve customer satisfaction and enhance the company brand name.

SKILLS

16 years of proven customer service skills

Microsoft word, Excel, Outlook, AS400, PeopleSoft, Kronos, Citrix, Oracle, SAP JD Edward, CRM,

Strong Oral and Written Communication Skills, Strong Data Entry Skills, Strong Computer Skills,

Analytical Skills, Ability to Adapt to Changing Environments and Procedures, Ability to Problem Solve

Kept ahead of technology developments by attending professional courses given by the company.

PROFESSIONAL EXPERIENCE

Lash Group- Charlotte, NC June 2012- November 2013

Data Intake-Call Center

Create Patients Medical Records

Update Patients Medical Records

Add and update patient’s prescription information

Add patient’s diagnosis and treatments

Document Patient’s Record

Entered and updated patient’s insurance information

Advise physcian if client had any drug reactions

Schedule appointments

RSI Manufacturing Plant- Lincolnton, NC April 2011- June 2012

Maintenance Administrative

Provided administrative support

Accounts Receiveables

Data Entry

Process work orders

Order Proccessing

Ordered Parts for various departments for our machines

Worked closely with various vendor

Entered work work orders into the computer

Worked closely with the maintenance men regarding ordering parts and work orders

Citi-financial – Fort Mills, SC December 2008 – February 2011

Customer Service Representative- Call Center

Handled both inbound and outbound calls

Handled 80-120 calls per day

Communicated directly with customers by phone and email

Trained and coached team members to deliver a high standard of customer service

Document customer’s account

Update customer’s information

Payment research

Problem Solving

Assisted with customers complaints

Trained and coached team members to deliver a high standard of customer service

Payment Plans and Payment Arrangements

Handled Payment Transactions

Key in all information and tracks down missing data on incomplete files

Account Resolution

Americredit Financial Service - Huntersville, NC July 2007 - December 2008

Customer Service Representative

Problem Solving and Interacting with various departments to resolve customers account

Communicated directly with customers by phone and em Document customer’s account

Update customer’s information

Handle both inbound and outbound calls

Payment Transactions and Payment Arrangements

Payment Options

Handled 60-80 calls per day

Key in all information and tracks down missing data on incomplete files

Trained and coached team members to deliver a high standard of customer service

Account Resolution

PSNC ENERGY - Gastonia, NC May 2004 - July 2007

Customer Service Representative- Call Center

Enroll new customer for new gas service

Verify customer’s information

Run credit checks

Upate customer’s information

Schedule appointments

Verify payments

Gave customer deposit amounts if needed for services

Communicated directly with customers by phone

Trained and coached team members to deliver a high standard of customer service

Handled 80-110 calls per day

Investigated and resolved service issues

Assisted with customers complaints and problem solving

Provide customers bill balances

Payment arrangements

Restore gas services

Answer customers questions concerning billing and offer payment alternatives

Key in all enrollment information and tracks down missing data on incomplete files

Dispatch technicians regarding service orders or gas leaks

U.S. Food Service- Charlotte, NC October 2002- April 2004

Customer Service Representative

Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries

in a timely manner.

Work within established guidelines in order to achieve the objectives of the service agreement

consistent with customer expectations, company policy and profit and quality requirements.

Receive inbound calls and place outbound calls to customers in order to provide information about

products and services, to take orders, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints,

and comments, as well as actions taken.

Resolve customers' service or billing complaints; check to ensure that appropriate changes were

made to resolve customers' problems.

Contact customers in order to respond to inquiries or to notify them of claim results and any planned

adjustments; refer unresolved customer complaints to designated departments for further action.

Obtain and examine all relevant information in order to assess validity of complaints and to

determine possible causes.

Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers

and Territory Managers. Respond to delivery/routing questions and issues from customers.

Respond to product inquiries from customers. Solicit sale of new or additional services or products.

Compare disputed merchandise with original requisitions and information from invoices, and prepare

invoices for returned goods.

Contact all customers affected by product recalls and withdrawals.

Recommend improvements in products, shipping, service, or billing methods and procedures in order

to prevent future problems.

Entered food orders for various of restaurants whom we had contracts with

Ensure they were notified and aware of upcoming promos

Verified food orders and prepare for next day shipping

Resolved food order issues

Communicated directly with customers by phone and email

Sitel - Charlotte, NC October 2001 - August 2002

Customer Service Advisor- Call Center

Interact with Dealership personnel to process new enrollment initiates equipment configurations for

new subscribers

Key in all enrollment information and tracks down missing data on incomplete files

Perform minor troubleshooting when an equipment configuration fails

Determines and take all appropriate actions according to customers/dealers in order to review

service satisfaction

Progressive Hair Academy - Shelby, NC

Graduated

Hunter Huss High - Gastonia, NC

High School Diploma

References Upon Request

Contact this candidate