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Customer Service Quality Assurance

Location:
United States
Posted:
April 14, 2014

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Resume:

Gereil Gatchalian

-956-***-****

-**** Davis ave,

Laredo TX 78040

-acdodu@r.postjobfree.com

Objective:

Obtain a position in your company where I can maximize my sales skills, quality assurance, development, and training experience.

Work History:

Walmart:

-Laredo, Texas, United States

-Cashier/Inventory, February 2011 - November 2011

-Receive payment by cash, check, credit cards, vouchers, or automatic debits.

-Issue receipts, refunds, credits, or change due to customers.

-Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

-Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

-Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

-Take inventory or examine merchandise to identify items to be reordered or replenished.

-Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

-Receive, open, unpack and issue sales floor merchandise.

-Receive and count stock items, and record data manually or using computer.

-Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

-Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Convergys:

-Laredo, Texas, United States

-Sales Representative, April 2013 - January 2014

-Offer advice on the purchase or sale of particular securities.

-Record transactions accurately, and keep clients informed about transactions.

-Calculate costs for billings or commissions.

-Explain products or services and prices, and answer questions from customers.

-Obtain customer information such as name, address, and payment method, and enter orders into computers.

-Maintain records of contacts, accounts, and orders.

Education:

-Gateway Academy Laredo, Texas, United States

-High School Diploma, Jun 2008

-Graduated Valedictorian

-Received various scholarships.

-Laredo Community College, Laredo, Texas, United States

-Completed coursework towards Nurse, Aug 2010

Other Skills

-Excellent over-the-phone customer service.

-Can efficiently type 50 words a minute.

-High understanding of Microsoft office software.

-Achieving Results

-Team Player

-Meeting/Exceeding Goal

-Diligence



Contact this candidate