JA'NET SLATER

*** ********* ***** ( DECATUR, GA *0034 ( acdo5j@r.postjobfree.com ( 770-837-

**** 205-***-****

[pic]

Technical Consultant/Systems Analyst

Confident, dependable, versatile Tech Consultant/Software Systems Analyst

with 10+ years' experience managing ATM installation hardware/software

projects in the Financial Industry. Outstanding leadership abilities; able

to coordinate and direct all phases of project-based efforts while

managing, motivating, and leading project teams. Ability to manage

projects within a financial network, Telecommunications, & Customer Service

environments.

qualification highlights

. Yellow Belt Certified

. Project Management

. Strategy Development

. Team Building

. Gasper Vantage

. Microsoft Office

. Client Relationships

. Process Improvement

. Communication Skills

. Operations/Planning

. Time Management

. Organizational Skills

. Predictive/UA

. APTRA Vision

. Manage Services

Professional Experience

ncr, Duluth, Georgia 2011 - Present

Technical Consultant

. Manages the daily activities of the department responsible for

supporting the sales representatives by providing technical knowledge

to clients and potential clients.

. Provides technical support; supervises project staff to

installations/implementations; monitors deliverables to meet client

needs regarding products/services.

. Troubleshoot recurring network problems with Gasper Vantage. Complete

limited phases of broader software development projects. Assist with

debugging and correcting application issues

. Gathers client feedback and suggests new products/services or makes

recommendations for improvements to existing products/services.

. Provide training to outside customers for various tools needed to

monitor their ATM network.

2010 - 2011

Software Systems Administrator

. Integrate basic principle theories/concepts of professional field with

procedures and activities within NCR's own work area.

. Troubleshoot recurring network problems with Gasper Vantage. Complete

limited phases of broader software development projects. Debug and

correct application issues.

. Verify detailed information for global customers. Track, monitor, &

maintain data and information.

. Participate in the testing process through test review and analysis,

test witnessing and certification of software.

. Modify & implement software programming applications provided by the

Technical Consultants.

. Responsible for maintaining Gasper Servers for various global

financial retailers & institutions throughout NCRs network.

. Provide research and information gathering analysis skills to factual

information.

Regions Financial, Birmingham, Alabama 2007 - 2010

ATM Project Manager

. Responsible for the coordination and completion of ATM projects

(installations, removals, replacements, upgrades, etc

. Set deadlines, assign responsibilities, monitor and summarize progress

of projects. Prepare reports for upper management regarding status of

projects.

. Assist and manage ATM bank merger between AmSouth/Regions Bank 2007,

which required extensive working hours, software testing,

configuration and upgrading equipment to Regions standards.

. Overseeing ATM Deposit Smart Upgrade project 2009, which required

testing of Aptra cross-vendor software and check image deposits.

. Assist ATM monitoring with technical and troubleshooting issues. Also

worked with Debit Card department on all check image ATMs where

deposit check images were not captured.

. Work closely with Network Control Center regarding ATM phone line

installations and outages. NCP project which consists of

telephone/router equipment upgrade.

. Handle all issues with outside vendors (i.e. Diebold, NCR. etc.) with

scheduling, site work, & contracts.

AmSouth Bank, Birmingham, Alabama 2002 - 2007

ATM Analyst

. Provide support to Regions branches, customers and non-Regions

customers on a variety of ATM issues while monitoring all ATM activity

throughout Regions network which consists of 2000+ ATMs.

. Identify, research, and resolve ATM technical problems.

. Responds to telephone calls, email and personnel request for ATM

technical support.

. Document, track, and monitor problems to ensure a timely resolution.

. Create and manage escalations to ensure service levels are maintained.

Education and Credentials

Masters of Science Project Management

AMERICAN INTERCONTINENTAL UNIV

Currently Pending - 2015

Bachelor of Science - Management Information Systems 2005

Associates of Science - Network Engineering 2002

Virginia college - Birmingham, Alabama

Developing Project Management Skills Certificate 2008

Capstone Development International

PMP Exam Preparation Program Certificate 2008

Capstone Development International

Gasper Vantage Training Certificate 2010

Gasper

Six Sigma Yellow Belt Certified May 2013

NCR Continuous Improvement

Contact this candidate