SHALINA THOMAS

**** **** ***, *** *****, NV

****2

H: (559)715-

9086

acdo56@r.postjobfree.com

Professional

Summary

Highly organized and detail-oriented Receptionist/Executive assistant with

more than 3 years experience supplying thorough, organized administrative

support to 2 senior executives. Receptionist who continually maintains a

positive attitude while interacting with demanding clients. Serves as the

primary point of contact for both in-house and external phone and website

queries. Executive assistant who goes above and beyond basic administrative

tasks and takes on multiple projects at once. Excellent work ethic and

strength in boosting company morale.

Skills

Exceptional interpersonal Appointment setting

communication Advanced clerical knowledge

Excellent time management Multi-line phone proficiency

skills Types 60 WPM

Effective problem solver Customer service, Multi-line phone

Quick learner talent

Work

History

C.S.P, 01/2014 to Current

H&R Block - Las Vegas, NV

Met all customer call guidelines including service levels, handle time and

productivity.

Managed work flow to exceed quality service goals.

Investigated and resolved customer inquiries and complaints in a empathetic

manner.

Executive Assistant, 01/2009 to 11/2012

Over Head Solutions - Fresno, CA

Planned and coordinated logistics and materials for board meetings,

committee meetings and staff events.

Coordinated domestic and international travel arrangements, including

booking airfare, hotel and transportation.

Answered and managed incoming and outgoing calls while recording accurate

messages.

Maintained a clean reception area, including lounge and associated areas.

OPC/Greeter, 05/2013 to 01/2014

Grandview Marketing INC. - Las Vegas, NV

Worked closely with clients to identify their needs and challenges and

provide solutions-oriented campaign themes.

Scored in top 10% of employees in successful resolution of issues.

Contacted customer to follow up on purchases, suggest new merchandise and

inform them about promotions and upcoming events.

Earned management trust by responsibly opening and closing.

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