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Nurse Customer Service

Location:
Independence, OH
Salary:
50,000/yr
Posted:
April 15, 2014

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Resume:

KATHLEEN M. HALLIGAN, MSN, RN

**** ******* ******

Parma, Ohio 44129

440-***-****/ 216-***-****

acdo1r@r.postjobfree.com

Experience

May 2009-present First Choice Home Care, Cleveland, OH

Initially, per diem nurse. Performed case opens, provided skilled care

and did supervisory visits for assigned clients. Moved to full time case

manager in March 2010. Provided skilled care, supervision of HHAs,

performed thorough assessments, planning and implementation of

required care for all patient while promoting good customer service.

Also mastered the CPOC system and attended Alzheimer’s training.

September 2007-Feb.2010 Bryant and Stratton College, Parma Campus, Parma, OH

Instructor in nursing program. Responsible for pediatric, geriatric,

introduction to nursing and pharmacology lectures for nursing students

in their third, fourth and fifth semesters of an associate degree program.

Responsible for clinical oversight of student experiences. Communicate

with clinical faculty regularly to identify strengths and weakness in

students/program.

October 2004-Sept. 2007 Home Care Network, Beachwood, OH

Nursing Supervisor /Case Manager/staff nurse

Responsible for opening medicare, medicaid and private insurance cases,

including assessment, evaluation, planning and implementing the

required care.

Supervised skilled nurses, home health aides and therapists in providing

the required services to a wide variety of patients the home. Maintained

regular communication with physicians, case managers

and therapists to fully meet consumer needs.

February 2004-May 2005 MCH Services/ Deaconess Home Care, Beachwood, OH

Private duty and primary nurse for pediatric home care clients.

Responsible for organizing and delivering home nursing care to

medically fragile and ventilator dependent children and adolescents.

Involved in family education and training.

August 2003- February 2004 Parma Community General Hospital, Parma, OH

Clinical Instructor for 2 medical-surgical units. One had a geriatric

focus, the other a

pediatric-oncology focus. Responsible for all orientation and training for

new staff. Planned and

co-ordinated all on-going education, competencies and new equipment

training for staff on both units.

Presented in service training and co-ordinated lectures as needed.

September 2002-May 2003 Deaconess Hospital, LLC, Cleveland, OH

Director of Education for the hospital. Responsible for all employees’

training and orientation and

ongoing educational needs. Taught and co-ordinated BLS, ACLS and

Nonviolent Crisis Intervention

for the appropriate staff members. Applied for and received

providership for continuing nursing

education at the hospital. Had completed application for Social work

and Counselors continuing

education as a provider.

November 2000-Sept. 2002 Home Care Network, Beachwood, OH

Nursing Supervisor

Responsible for opening medicare, medicaid and private insurance cases

including assessment, evaluation, planning and implementing the

required care. Supervised skilled nurses, home health aides and

therapists in providing the required services to a wide variety of patients

in the home.

Maintained regular communication with physicians, case managers and

therapists to fully meet consumer needs. Worked with Medical Mutual’s

Breathe Easy Program in conjunction with the

National Jewish Hospital in Denver, CO

August 1998-Nov. 2000 MCH Services/ Deaconess Home Care, Beachwood, OH

Private duty and primary nurse for pediatric home care clients.

Responsible for organizing and delivering home nursing care to

medically fragile and ventilator dependent children and adolescents.

Involved in family education and training.

August 1998-December 1998 Cleveland State University, Division of Nursing, Cleveland, OH

Clinical Instructor for senior BSN students during their pediatric

rotations at MetroHealth Medical

Center. Responsible for directing, supervising and teaching students in

care of acutely ill children and

families with a wide variety of medical and surgical conditions.

Evaluated the students. Gave

feedback for course director and program director as appropriate.

March 1995-August 1998 Rainbow Babies and Childrens’ Hospital of University Hospitals of

Cleveland, Cleveland, OH

PRN staff nurse for pediatric nursing. Based in neonatal intensive care

unit. Responsible for care

of critically ill premature and newborn infants.

July 1994-August 1998 Case Western Reserve University Frances Payne Bolton School of

Nursing, Cleveland, OH

Lecturer in the Bolton Scholar BSN program. Taught various levels and

courses in the BSN program.

Assisted for recruitment and clinical placement of students. Assisted

with transfer and alternate entry

students in determining course of study. Academic advisor for students.

Member of Academic

Standing committee for university. Advisor to Undergraduate Student

Nurses Association. Worked

with Office of Resident Life to address problem identified during class.

Developed continuing

education program for BSN faculty and preceptors.

June 1994-August 1994 Fairview General Hospital, Cleveland OH

Temporary Nursing Service Instructor responsible for supervision and

training of new patient care

assistants in basic skills on the rehabilitation and orthopedic units.

August 1992-May 1994 The University of Texas at Austin School of Nursing, Austin, TX

Clinical Instructor for Parent-Child division. Responsible for senior

nursing students during the

childbearing and child-rearing practicums and associated skills labs.

Developed and facilitated skills

lab for pediatric and obstetric skills. Guest lecturer for pediatric

theory course. Covered

cardiovascular and neurological problems. Instructed clinical

preceptor class. Member of the

Substance Abuse task force. Member of the board of Westwood High

School’s Health careers team.

Sept. 1992-May 1994 Children’s Hospital of Austin at Brackenridge, Austin, TX

PRN staff nurse and relief charge nurse in Pediatric ICU. Certified

instructor of Pediatric

Advanced Life Support

June 1992-Sept.1992 Seton Home Care, Austin, TX

Home care RN, PRN. Cases ranged from newborn follow-up, in home

teaching of tube feedings

and bili lights, cleft lip care and chronic ventilator dependence.

Aug 1991-May 1992 The University of Texas at Austin School of Nursing, Austin, TX

Teaching Assistant for junior nursing students. Responsible for

providing theoretical background

and demonstration of intermediate skills. Assisted with obstetric skills

for senior students.

Aug. 1998-May 1992 Seton Medical Center, Austin, TX

Staff nurse and relief charge nurse in tertiary regional neonatal center.

Certified in Neonatal

Cardiopulmonary Resuscitation by the American Heart Association.

Conducted in-services on

differential blood counts and care of the pavulonized infants. Primary

nurse for critically ill and

chronically ill neonates. Member of the parent education committee and

work distribution task force.

Aug. 1988- August 1989 Holy Family Services, Weslaco, TX

Volunteer nurse in freestanding birthing center serving primarily indigent

women and families.

Duties included prenatal, intra-natal, and postnatal care of the women

and newborn care,

including home visits. Taught classes in infant care, labor and delivery,

relaxation and breast-feeding

to expectant mothers and their support people.

June 1980-August 1988 Children’s Hospital of Wisconsin, Milwaukee, WI

Staff nurse, Charge nurse and Orientation coordinator in pediatric

intensive care unit that served

10 counties in Wisconsin and Michigan. Did transports, ECMO and

functioned as a preceptor.

ACLS provider and instructor. Staff representative fro Pediatric Focus

Conference in 1987.

Member of organizing committee for 1981 Midwest Pediatric

conference.

June 1976-July 1980 Rainbow Babies and Children’s’ Hospital of University Hospitals of

Cleveland, Cleveland, OH

Clinical Nurse on 2-12 Medical unit. Extensive experience with

peritoneal dialysis, hematology-

oncology, bone marrow transplants, and respiratory patients (including

cystic fibrosis and asthma)

and their families. Developed handbook on current chemotherapy for

staff reference. Functioned

as charge nurse, preceptor on oriented new staff.

EDUCATION

France Payne Bolton School of Nursing, CWRU Cleveland, OH

Completed two course in the PhD curriculum.

The University of Texas at Austin, Austin, TX

Master of science in Nursing awarded May 1992

Marquette University, Milwaukee, WI

Bachelor of Science in Nursing Awarded August 1982

Elected to Sigma Theta Tau

St. Vincent Charity Hospital School of Nursing, Cleveland, OH

Diploma in Nursing 1976.

AWARDS/ FELLOWSHIPS

July 2005 Nominated for Empire Who’s Who Among Executive and Professional

Women in Healthcare and Nursing

September 1993 Nominated to The World’s Who’ s Who of Women

April 1992 Faculty Service Award, The University Of Texas at Austin School of

Nursing

May-July 1991 Pediatric Pulmonary Fellowship at the University of Florida, Gainesville,

FL

May 1991 Named to Who’s Who in American Colleges and Universities

February 1982 Elected to Sigma Theta Tau International Honor Society of Nursing

PRESENTATIONS Multiple presentations on a wide variety of subjects. List available upon

request.

MEMBERSHIPS Sigma Theta Tau since 1982. Dual member since 1998.

PUBLICATIONS “Care of the Pediatric ICU Patient” for the American Association of

Critical Nurses,

Milwaukee district newsletter, October 1981

SERVICE

Volunteer for various church and school activities.

Past BLS/ ACLS instructor in various locations

Recruitment activities in all employment locations

Choir member since 1980 in Wisconsin, Texas and Ohio

Edited textbook of Jackson and Saunders Child Health Nursing, Oct.

1994

PALS instructor for Metrohealth Medical Center 1994

Member of Advisory Board for Westwood High School’s health careers

program in Round Rock, Texas.

Presented as “Nurse Scholar” at the HIV/AIDS Clinical Update, 1993

“Kidsafe” program volunteer at Brackenridge Hospital, Austin, Texas

Medication Calculation book review for Addison-Wesley Publishers,

1993

Co-organizer of “Transcultural Nursing” March 1993 sponsored by the

University of Texas Continuing Education Division

Part Time Volunteer Nurse at Holy Family birthing center 1989-1994

CONSULTATIONS

January 1994 Consulted for possible legal case by J. Young, Buda, Texas

Sept 1993-1995 Review of Pediatric legal case for th office of Richard Schuster in

Houston, Texas

Written summary of review sent.

July 1993 Review of pediatric legal case for Angela Clark, PhD, RN in Austin,

Texas

May 1993-November 1994 Review of neonatal legal case for law offices of Vic Terry in Dallas Texas

Written summary of review sent.

REFERENCES Professional and personal references available upon request



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