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Customer Service Quality Assurance

Location:
Dayton, OH
Posted:
April 14, 2014

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Resume:

Karen P. Smith

**** ****** ***., ******, ** *****

937-***-**** / 937-***-****

acdnyc@r.postjobfree.com

Objective:

To secure a challenging and rewarding position that will allow the opportunity to apply my previous experience and training to promote

company growth and sales for mutual benefit.

Qualifications:

Experience in Office Practices and Procedures Customer Service and Public Relations Skills

Proficient in the Use of Microsoft Word and Excel Excellent Time Management and Organizational Skills

Interpersonal Relations Skills Self-Motivated, Dependable, and Goal Oriented

Work Experience:

Goodwill Easter Seals of Greater Miami Valley Dayton, Ohio

Mature Worker Trainee (Untied Way) 11/2009-03/2013

Completed training in job interviewing, job searching, job referrals, and computer training

Constructed resumes, cover letters, and thank you letters

Provided customer service to the community and made referrals as needed

Delphi Automotive Systems Dayton, Ohio

Assembler 03/2000-09/2007

Assembled automotive parts and trained new employees

Implemented quality control skills to maintain quality assurance

United States Postal Service Dayton, Ohio

Data Transcriber 10/1999-11/1999

Entered information into computer system for postal customers

Verified data provided before entering into the postal service system

Dayton Public Schools Dayton, Ohio

School Secretary 01/1997-04/1998

Maintained filing system, arranged meetings between the principal, staff, and parents

Typed correspondence and monitored classrooms when there were substitutes in classrooms

Central State University Wilberforce, Ohio

Secretary 09/1987-05/1992

Typed correspondence, maintained files, supervised work-study students

Organized Directors calendar, recorded donations from alumni and prepared reports

Project C.U.R.E Incorporated Dayton, Ohio

HIV and AIDS Educator 06/1994-05/1995

Informed clients on safety measures regarding the virus, educated clients on how to protect themselves against becoming HIV-positive

Referred clients for HIV testing and counseling as needed

Primary Counselor (Non-Licensed)

Counseled clients on chemical dependency, wrote treatment plans, conducted individual and group therapy sessions

Monitored urine analysis, conducted assessments for incoming clients, made recommendations to appropriate agency regarding

progress

City of Dayton Dayton, Ohio

Typist II 02/1974-09/1983

Typed correspondence, maintained filing system, arranged meetings with directors and other city officials

Prepared reports and city budget

Referred citizens to appropriate departments when necessary and addressed citizens complaints

Education:

Attending University of Phoenix

Pursuing Bachelors Degree in Communications

Sinclair Community College

Associates Degree Financial Management



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