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Customer Service Manager

Location:
Minot, ND
Posted:
April 13, 2014

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Resume:

Ryan Kasper

Courier/Assistant Operations Manager - FedEx Express

Minot, ND

acdnsh@r.postjobfree.com - 701-***-****

To obtain a management position with an established company, in which I can use knowledge from the

Management and International Business degrees I obtained from Minot State University, as well as my

experience from previous employment.

WORK EXPERIENCE

Courier/Assistant Operations Manager

FedEx Express - Minot, ND - May 2012 to Present

Pay great attention to detail and use effective time

management to delivery and pickup packages within a given time frame

-Assist in day-to-day operations of the Minot FedEx Station, such as, but not limited to:

o Ensure proper handling of over 1500 packages daily

o Schedule employees

o Vehicle Fleet Management

o Dangerous Goods Specialist

o Lead safety specialist

2221 5TH Avenue SW Cell Phone: 701-***-****

Minot ND 58701 acdnsh@r.postjobfree.com

Customer Service Agent

FedEx Express - Minot, ND - March 2010 to May 2012

Use computers on a daily basis to complete duties such as: receive and process packages, run daily reports,

and enter employee time cards

- Communicate effectively with customers to understand their needs

-Use time management and prioritization skills to not only help customers, but accomplish daily duties as well

Bellman

Holiday Inn Riverside - Minot, ND - December 2008 to August 2009

Assisted guests with various needs and greeted incoming

hotel guests

-Ensured daily bank deposits were delivered to the bank

-Assisted in the set up and take down of events

EDUCATION

Bachelor of Science in Business Administration

Minot State University - Minot, ND

August 2008 to December 2012

ADDITIONAL INFORMATION

Communication and Organizational Skills

o Ability to communicate well with others

o Ability to multi-task and prioritize work effectively

o Excellent time management skills

Merchandising and Interpersonal Skills

o Enjoy working with customers and clients

o Have over four years of customer service experience

o Ability to work well both as a team and independently

Advertising and Computer Skills

o General understanding of operational management

o Able to use/quickly learn how to use a variety of computer programs

o Efficient at typing and using ten key



Contact this candidate