Lisa Pace

**** ******* ******

Jacksonville, FL *2205

acdnqy@r.postjobfree.com

904-***-****

"To obtain a position as a Medical Billing and Coding Professional"

Professional Experience:

Blue Cross and Blue Shield of Florida, Jacksonville, FL

1999 - 2013

Provider Liaison/ Support Representative

. Handled the processing of insurance claims and any escalated issues

with providers

. Addressed customer and provider issues and questions

. Educated other departments on operational and contractual changes.

. Completed projects in a timely manner.

. Stayed up to date on all operational procedures for improvement to

customer service

. Worked effectively with a team on day to day operations

. Trained new employees

. Provided support to Provider Relations Specialist for Baptist Hospital

of South Florida with claim processing issues

Service Associate

. Maintained professionalism and positive behavior while taking a high

volume of telephone calls and met departmental production goals.

. Proficient technical knowledge of provider files, SEIBEL, CONVERGENCE,

IMS, LMS, RBMS, ITCP, CPT-4, ICD-9, HCPCS, AXCIS, DIAMOND, QUEST,

CLIENT LETTER, SIEBEL, CMCA, MBSP, CICS systems. Also Hippa

transactions.

. Developed an extensive vocabulary of medical terminology.

. Improved skills by utilizing computer based training programs

. Recipient of both the Rising Star Award and the Shining Star Award.

Education:

Heritage Institute, Jacksonville, FL

10/14/2013 - 02/23/2015

Occupational Associate of Science Degree in X-Ray Medical Technician/

Medical Assistant

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