Stephanie Hickman

*** ********** ******

Channelview, Tx. 77530

713-***-****

acdnqh@r.postjobfree.com

Objective: To obtain a rewarding career as an Analyst with administrative, team leadership and customer service

skills.

Profile:

• Over 10 year’s professional experience with the public via phone and internet.

• Outstanding communication with customers from all cultures and economic levels.

• Proven skill in persevering customer/business relationships and problem solving.

• Self-motivated and confident in making independent decisions.

•Very well organized and able to meet deadlines.

Experience:

06/12 -02/14 Deployment/Student Phoenix, Az.

I was a student at Arizona State University while my family was stationed in Arizona and my husband

was deployed to Afghanistan.

05/11 04/12 Molina Healthcare Houston, Tx.

Customer Service/Claims

Answered incoming calls from members and providers requesting information on benefits and claims

status. Explained what benefits were covered and which treatments would require authorization. Advised

memeber or providers what claims where paid and at what amount. Assisted members with filing appeals

on denied claims.

09/10-03/11 United Healthcare Houston, Tx.

Customer Service/ Claims

Accepted incoming calls from Physicians and Member concerning their insurance claims and benefits. Examined

member’s information insuring the accuracy of the customer's claim to determine if there were any errors and if their

mental health claims would be paid. Advised what was covered under their benefit plan. Provided names of doctors in

their area and gave authorization to go for counseling.

Houston, Tx.

05/09-06/10 Valic/Corestaff

Customer Service

Accepted incoming calls from Clients and Financial Advisor regarding their Mutual Fund and Annuity accounts.

Assisted with fund transfers, escrow accounts, rebalancing, allocations, withdrawals, loans, and rollovers. Helped with

online access and updated client information. Explained to the client the type of plan they’re invested in, the rules and

restrictions of the plan set by the employer and IRS. Provided yearly and quarterly statements as well as 1099R. Set up

beneficiary information.

St.Louis, Mo

08/08-02/09 Wachovia Securities

Online Analyst

Assisted Financial Advisors and Clients with online access to accounts they hold with AGEdwards/Wachovia.

Retrieved client information about stocks, bonds, mutual funds, escrow accounts and other securities. Gave cost basis,

value information. Helped with password and username set ups on the Wachovia Website. Assisted with the merging of

AGEdwards and Wachovia. Provided profit and loss statements, and monthly closing cost. Investigate client

problems and needs, identify their source, and determine and or transferred for possible solution.

02/07–07/08 Shell Corporate Houston, Tx

Analyst

Analyzes and evaluated workflow methods to improve work measurements and performance standards. Coordinates

transfers, budget expenditures, and statistical records of performance data. Reviewed and answered correspondence.

Assist in preparation of budget needs and annual reports of organization. Maintained and monitored Current orders for

shell products for Hyper Market accounts. Assisted sales reps., carriers and warehouses with deliveries.

Education:

Forest Park Community College St.Louis, Mo.

Business Classes

Express Scripts St.Louis, Mo.

Pharmacy Tech. License

Accomplishments:

Team Lead, Financial Support, 50wpm, Computers, Accounts, Detail Oriented, Medical Insurance Claims, Data Entry,

Payroll, Benefits, Credit Analyst, Flexible, Sales, Customer Service, Administrative Office, Quality

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