Expeditor/Logistics Coordinator

Jasmine Mitchell

919-***-****

acdnnn@r.postjobfree.com

Deadline oriented logistics professional who demonstrates the innate ability to analyze situations and effect proper

courses of action without additional guidance. Ensures concrete supply visibility from initial request to point of

customer receipt. Displays exceptional communication, effective leadership, team-building, and interpersonal skills

while in a fast paced/multitasking environment. Accustomed to the various aspects of International shipping, schedule

coordinating, and heavy dispatching. Privy to Customs polices, DOT regulations, and IATA compliance within

multiple areas of freight and reference standards. Maintains a watchful eye on fuel and product efficiency, considers

lead times, and cost avoidance.

Summary of Skills:

Proficient with all MS Office applications Bilingual (Spanish) 80WPM

Knowledgeable in Data Analysis Accounts payable/receivable

JD Edwards, AS400, ADP, Drake, Hyperion, Direct Dispatch, Quick Books, Peachtree

Expeditor/Logistics Coordinator

Source One Movers, Raleigh NC 05/10-present

• Created & compiled weekly P&L reports, using Excel, Power Point, & Word.

• Exported HAZ and Non HAZ goods out of the country (Brazil, Latin America, China, Japan)

• Stayed well-versed of IATA regulations and any updates.

• Managed Material Requisitions, Compliance and Inventory Management.

• Maintained movement of materials from multiple vendors and suppliers, while ensuring speedy delivery of

products.

• Responsible for PO’s & Invoices while relaying prominent information to vendors regarding any delays.

• Conscientious of tracking cost summaries & finances for the new development program/Accounts

payable/receivable.

• Dealt first hand with vendors and suppliers to ensure the most efficient use of funds.

• Responsible for the development of logistical plans, policies, and procedures necessary to provide support in

the logistics areas of supply, transportation, maintenance, and services.

• Interfaced between logistics functions such as transportation, maintenance and warehousing to ensure

efficient, timely, and cost effective support to the customer.

• Coordinated with customers to ensure desired logistics objectives, priorities, and schedules are met and

communicated to management.

Dispatcher/CSR

American Expediting, Raleigh NC 10/06-05/10

• Responsible for safe on time delivery standards under strict time constraint deadlines.

• Demonstrated outstanding problem solving and active listening skills – able to diffuse difficult customer

situation with tact and ease.

• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle

difficult clients, dispatched over 75 drivers on daily setting.

• Operated in compliance with DOT standards.

• Assigned PO’s and monitored said purchase stayed within our allotted quarterly budget.

• Scheduled back-hauls (absolutely no dead-head mileage).

• Organized preventive measures and Employee awareness programs.

• Maintain strong customer and employee relations; Monitored Service calls.

• Assisted area supervisor with dispatching & routing technician to service calls.

• Constantly updated customers and area supervisor with pending service calls.

• Compiled service calls and integrated them into Fx program.

• Ran credit card information for COD accounts.

• Pull part orders for technicians and shipped parts to sites/technicians.

• Monitored technicians incomplete work orders.

• Supplied quarterly P&L analysis reports and implemented various cost effective plans of action.

Office Manager/Dispatcher

ARS Rescue Rooter, Raleigh NC 02/04-10/06

• Handled customer inquiries, complaints, billing questions and payment extension/service requests. Managed

a high-volume workload within a deadline-driven environment

• Successfully diffused volatile customer situations, one that resulted in the retention of $15K in business.

• Made service changes, recommended service options and scheduled installations for plumbing, heating and

air, and seasonal maintenance. Provided detailed and accurate accounts of customer calls for prevention of

future audits issues.

• Cross-sell services on 40% of calls upgrading customers seasonal service plans, cross-space cleaning, HVAC

yearly service plans, heating and cooling maintenance, plumbing service protection packages.

• Demonstrated sense of urgency in busy call center environments of both HVAC customer calls and service

technician calls.

• Responsible for the time constricted arrival and departure of 60+ technicians during one shift, while updating

arrival and departure times in AS400 based software system.

Education:

WTCC 10-12 Business management

Reference available upon request.

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