John Matthew Pawluk

*** ****** **** ****

Hamilton Ontario

L8V 2J1

acdnk9@r.postjobfree.com

289-***-****

EDUCATIONAL BACKGROUND:

**** - **** ****** ******* ** APPLIED ARTS AND TECHNOLOGY

GENERAL BUSINESS DIPLOMA

1987 - 1989 MOHAWK COLLEGE OF APPLIED ARTS AND TECHNOLGY

TWO YEAR DATA PROCESSING DEGREE

EMPLOYMENT BACKGROUND:

October 2012 - January 2013 Dependable IT

Duties and Responsibilities; Receiving calls from Cogeco Cable customers

and solving there technical problems with their cable tv services. Booking

of service calls for customers

June 2012 - Sept 2012 Imarketing

Duties and Responsibilities : Calling of potential customers to purchase

tickets and giving money to charities example of charities are Police

Association of Ontario,Canadian Police Association

April 2012 - June 2012 Weedman

DUTIES AND RESPONSIBILITIES:

TSR

Calling of potential customer for Weedman and selling them Lawn Care

services

April 2011 - Sept 2011 Protocol Global Marketing (NCO)

DUTIES AND RESPONSIBILITIES:

CCR

Taking inbound calls for Direct Energy and the selling of Protection plans

and Duct cleaning to Direct Energy customers

Feb 2011 - Apr 2011 CEC Employment

DUTIES AND RESPONSIBILITIES:

CCR

The calling of potential voters for the Liberal and Conservatives for the

Federal Election in April

March 2009 - Nov 2010 Spdata Response Management

DUTIES AND RESPONSIBILITIES:

TEAM CAPTAIN

The Coaching of agents on the Bell CDMC outbound campaigning to teach them

how to sell properly.

Running of daily and nightly reports for the Bell campaign. Also the

taking of calls to sell the products of TV, Internet and Phone to Bell

customers.

Nov 2007- March 2009 Protocol Marketing Limited

CCR

DUTIES AND RESPONSIBILTIES:

? The calling of Direct energy customers and sell them protection plans

for their homes furnaces and air conditioners. The inputting of the direct

energy using the Clarify software. The calling of the door to door sales

and booking the maintenance services for these customers

May 2003 - Nov 2007 SEARS CANADA

LIMITED

System Operator

DUTIES AND RESPONSIBLITIES:

? Monitoring of the Avaya dialer software to allow telephone sales

representative to talk to Sears customers and sell them maintenance

agreements for their products

September 1993 - May 2002 Intria HP

Intermediate Tandem Analyst

DUTIES AND RESPONSIBILITIES:

? The monitoring of the Compaq Tandem systems, from VLX,to CLX to d

Series to c Series to S series hardware to make sure that all available day

to day operations ran in an affluent manner without any system

interruption. Using tools with the tandem non stop kernel operating

system. Using Tacl,tal,cobol85 and other tandem protocols to make the

system run more effieciently. Writing of tandem obey files to check the

system hourly and check the transactions hourly

? The fixing of minor and major system errors using Tandem ACI related

software packages such as base24 for ABM and debit transactions

? The SQL client server to telephone banking applications

? The implementation of change and system upgrade using netbatch and

guardian software to make system at Intria HP run more efficient

? The monitoring of Bess software so the international wire service

could be performed by CIBC customers for world wire money transfers using

such software as VITEL,SWIFT,COINS and other wire services

? The running of extracts to pull data for reconciliation with other

banks ABM transactions on CIBC bank machine and Debit Card machines and

VISA machine

? The use of pathway configuration to configure terminals, servers and

ports on ABM, POS and debit machines

? The opening of problem tickets and running SRT in event of a long

standing problem involving second and third level support on a Tandem

perspective

? The training of junior staff who have moved to the mid range area and

training and coaching the individuals to help them become more reliable to

work alone in the Tandem system environment

? The completion of network TCP/IP course given by Compaq computers.

The completion of ACI base24 application system operator

? The completion of Guardian 90 TACL programming by Tandem computers

August 1989 - Sept 1993 Canadian Imperial Bank of Commerce

System operator

DUTIES AND RESPONSIBLITIES:

? Monitored the print and tape jobs for CIBC and ran nightly batch jobs

on the MVS, COLT systems

? Making sure that critical jobs were finished on a timely basis

without any system outages and loss of customer input and output

? Recycling of the user ID's using the batch system s390 IBM and

the recycling of the colt regions for all of Canada using colt IBM

system

HARDWARE AND SOFTWARE KNOWLEDGE:

TANDEM TACL PROGRAMMING

ACI BASE24 AND IMN SOFTWARE AND APPLICATION

BESS APPLICATION AND SWIFT APPLICATIONS

JCL, IBM S 390 PLATFORMS

WINDOWS 95, 98, 2000, NT AND XP

AVAYA DIALER SOFTWARE

WINDOWS EXCELL, WORD, POWERPOINT

TANDEM SERIES C, D AND S SERIES MAINFRAME COMPUTERS

MVS AND IBM MAINFRAME

UNIX RISC, SUN HARDWARE

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate