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Sales Customer Service

Location:
Norwalk, CT
Posted:
April 13, 2014

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Resume:

Maritza Botero

** ******* ***

Mount Kisco, N.Y. 10549

acdnhk@r.postjobfree.com

914-***-****

OBJECTIVE: To obtain a challenging position as a Financial/Sales Analyst

that provides opportunity and growth.

SUMMARY OF QUALIFICATIONS:

Strong communication, interpersonal, and time management skills

Research & Problem Solving Skills

Highly organized and detailed-oriented

Flexible and cooperative

Positive attitude and a self-starter

Solid office skills and successful in multi-tasking effectively

Proficient in MS Word, Excel, PowerPoint, Internet (Pivot Tables),VBA,

Regression

Bilingual: English/Spanish

MAS 90, Hyperion, SAP, Crystal Reports & Salesforce.com Experience

Consumer products/retail experience

EDUCATION:

MBA-Finance 2011-

2013

Certificate in Business Continuity & Risk Management

Iona College, New Rochelle, NY

B.S. in International Business

2002 -2007

Marymount College of Fordham University, Tarrytown, NY

Regents Diploma 1998-

2002

Ossining High School, Ossining, NY

EXPERIENCE:

Victorinox Swiss Army Monroe, CT 2013-

present

Sales Planning Analyst

Monthly preparation of analysis, rolling forecasts and variance

explanations for senior management

Assist in the creation of annual budget, monthly sales reviews and

forecasts

Assist in monthly financial closing by providing analysis & commentaries

with key point indicators

Effectively support VP's with monthly key account reviews of actual vs

budgets/ and actual vs LY figures

Ensure the integrity, accuracy & validity of the data being reported

Participate in promotion planning meetings with Marketing and Sales to

ensure marketing plans are in support of sales initiatives and in line with

pricing guidelines

Coordinate with finance team to evaluate and make appropriate changes in

forecasts

Assist VP's, Finance and Sales Team with presentations as needed

Increase visibility via reports so managers monitor retailer/inventory

levels

Communicative & review financial concepts to sales team in a comprehensive

& clear way

EC Scott Group Norwalk, CT

2010-2013

Sr. Sales Analyst

Compile month end & quarterly results by brand, region, and account for

management/sales team

Assist with the preparation of forecast/budgets and management

presentations

Month to Month Analysis of all divisions of the company

Creation & distribution of analyses determining trends and writing

corresponding narrative reports

Creation & distribution of weekly brand progress & monthly targets

Distribution of Fragrance & Beauty Summaries with narrative findings for

management meetings

Maintenance of Beauty Directory-updating templates

Maintenance of new accounts in system & recollection of brands carried vs

brands approved

Assisting & providing reports to all partners & CEO as needed

Assisting Marketing & Inventory Departments as needed

Overseeing Sales Analyst & Intern

Creation & approval of account incentive program & adhering to new account

opening guidelines

Emmi (USA) Inc, West Nyack, NY

2007-2010

Financial/Sales Analyst

P & L Statement Analysis-Executive Reporting Summary

Assist controller & accountant with budgets and month end reports as needed

Coordinator of Multiple Account Tracker & Reward Programs

Project leader for new database reporting engine(ProClarity)

Arranges Pro Formas & Required Export Documents for South American

customers

Assistant to SVP of Sales

Sales Support to Sales Team as needed

Customer Service/Sales Support/Statistics

Liaison between brokers, warehouses, & customers

Internal Sales Reporting in Hyperion for Headquarters Office

Weekly Sales reporting for Sales Team

Order Processing & Customer Service

Logistics Set Up/Coordination-quotes

EDI director

Inventory Reconciliation

Responsible for A/R postings & bank deposits

Responsible for Collecting Back Up for Deductions

Special Projects-DataSelf Reporting Engine

Diversified Investment Advisors, Purchase, NY

2006-2007

Call Center Representative

Provides timely & accurate information to customers on their 401k, IRA's,

and annuities.

Responds & Researches to service inquiries handles customer complaints &

assists customers with telephone transfers, change of allocations, & loan

transfers.

Educate customers on plan contract provisions, fund performance and

administrative services

Routinely identify and act upon asset retention opportunities by educating

customers on product and investment alternatives.

Handle calls in a professional manner by using active listening, call

control and problem solving skills.

REFERENCES: Available upon request



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