Customer Service Manager
Resume:
Tina E. Rodriguez
**** ****** **. acdnez@r.postjobfree.com Cell:832-***-****
Houston, Texas 77020 Home:713-***-****
Seeking for a position to grow with utilizing the proper skills for a successful company and
ensure the execution of all safety, security, and quality while following company guidelines.
Areas of Expertise
Customer Service Cash Handling & Working with Teambuilding & Training
Management register Cost Reduction Strategies
Complaint Handling & Front End Inventory
Resolution Supervision/Management Conference Calls &
Clerical/ Administrative Duties Sales & Margin Improvement Meetings
Multi Tasking Human Resources Skills Excellent team leader and
Communication & Photographer worker
Organization Skills
Professional Experience
Sears Portrait Studio Houston, Texas 10/06 to 04/13
Studio Manager, 6/09 to 04/13
Studio Associate, 10/06 to 6/09
Promoted to manager position to recruit, train, and supervise photographers and sales associates. Foster an environment in which
guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front end operations to ensure
friendly customer service from check in and efficient transactions at checkout.
Recruiting, training, sales, cash handling, customer service, and telemarketing.
Photographer and Sales Associate.
Employment and termination upon an associate.
Performed data entry services regarding employees and customer’s information as well as
accounting information.
Ensure reception area is always clean and tidy.
Monitored supply and inventory of office supplies and equipment.
Handling cash, debit, credit, and checks, personal and business transactions.
Reporting any paperwork that was needed and meeting any goals that were made for my
studio.
Excellent rapid report with every client that came in person, spoke with over phone or
through email.
Reduced labor retention by following the company guidelines report.
Ensured customer loyalty with improvement of customer issues while complying with
company policies.
Served on special taskforce in charged with turning around under performing stores.
Trained Associates and Managers that struggled with performance and succeeded with their
improvement on customer services, photography, and sales.
Performed data entry services and balanced cash drawers.
Recorded daily, weekly, monthly and yearly amounts received also prepared reports of
transactions.
Assisted in conference calls and meetings with fellow managers as well with upper
managements.
Acknowledgement of supply chain, sales and labor forecasting, cost control, shrink control,
marketing, warehouse operations, merchandising execution, audits, inventory control,
computer utilization, training/coaching staff, management and human resources.
PARKING MATRIX LLC – HOUSTON TX 77002
AUGUST 2013 – JANUARY 2014
Immobilization officer/boot operator. Followed company and city guidelines upon our job
descriptions and permits.
Send emails to manager and upper management for each immobilized and demobilized of a
vehicle.
Explained the reason for the “boot” on the vehicle and received payment from cash and
credit from every customer.
Deposit currency to the bank and kept receipts of all money spent for record keeping.
Data input all of the logs from the morning and night shift.
Answered company phone for all incoming calls of immobilized vehicles and dispatched to
the field workers.
Computer Skills: Microsoft Word, PowerPoint, Excel, Internet, Email,
Data Input, Faxing, and Scanning.
Languages: English and Spanish
Education
Phillis Wheatley High School (diploma) 8/04 to 05/08
Houston Community College (some)
Interest & Skills
Excellent oral & written communications skills
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Great attention to detail
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Strong interpersonal & analytic skills
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Ability to work well solo or in a group
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Ability to perform mathematical calculations
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Demonstrated ability to work in a fast paced environment
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Excellent client relationships
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Research skills, record keeping, filing, and handle lots of paperwork.
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Hardworking, friendly, responsible, honest, enthusiastic, positive
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energy, and detailed oriented.
Tina E. Rodriguez
References
Alexander Olivarez
acdnez@r.postjobfree.com
Certified Pipefitter
Margarita Urbina
acdnez@r.postjobfree.com
Parking Matrix Manager
Melissa Aranzeta
acdnez@r.postjobfree.com
Photographer/Studio Manager
Jamie Arriaga
School Teacher
Dominic Alvarado
acdnez@r.postjobfree.com
U.S. Border Patrol
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